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April 2024 by Rick Hass
Jimmys John’s is a regular go to for me at work. Always good and quick and super friendly staff!!
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April 2024 by Lance Lubelski
Great staff on Lorain near Rocky River
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April 2024 by B P
I have gone in, ordered a tuna sub and received a ham and bacon sandwich of some kind. Today I was treated rudely for calling in and asking about my delivery order and then said delivery driver expected me to come down and pick order from them, not delivery it to me. I enjoy the brand, but this franchise is terrible!
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March 2024 by Saurin Patel
I tried new Cajun chicken wrap and I will tell you man that was delicious. A must try wrap. There service was great.
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March 2024 by mike cooper
(This) Jimmy John's! Freaky basic, Freakishly SLOW. Average delivery time to an address 1.5 miles away is around 1 to 1.5 hours (past 4-5 orders.
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December 2023 by Joseph Liptak
Great place friendly and fast
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December 2023 by j j
New bbq ranch chicken is probably the worse sandwich I have ever had. The chicken texture is like canned chicken and the flavor of tuna fish. DISGUSTING!
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December 2023 by Dan
I set my kid in to get prices they told him that a footlong cost like 9 to 10 dollars so I gave my kid 40 bucks and my kid came out with two sandwiches that looked like it was Square bread sandwiches not foot longs unfortunately I couldn't shut of the car because of problems thank you for ripping me off Jimmy
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December 2023 by Alexis Burnside
I used to work here! Great environment and wonderful people. Danny is the
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November 2023 by Deanna E.
All three sandwiches were supposed to come with avocado and surprise...none. I guess that's one way to save money. The sandwiches are smaller than the store I go to in Avon too. Won't be returning.
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October 2023 by MISS CINDY
This is the most disgusting, dirties Jimmy Johns I have ever been too. I placed an order online for a Tuna Sub and I modified it to remove tomatoes and add cheese. When I got to the restaurant, my order wasn't ready. Ok, no problem. The woman behind the counter then proceeds to pull a sub out of the refrigerator, removes the tomato and adds a slice of cheese. So now I know that my sub is not being made fresh. I thought to myself, they have to at least make the subs fresh daily. Right? WRONG! When I got home, I discovered the seeds from the tomato basically glued to the bun, tomato juice that made the top bun soggy and lettuce that was weltering. I was starving so I decided to look past this and at least try to enjoy my sandwich. Took the first bite and what do I discover? A FINGERNAIL! Not only do they not make your sub fresh, but they clearly aren't wearing gloves when preparing these subs either. I would call and complain but I know they will only offer me a replacement meal which I would refuse to take after having this experience. I have been here before and ordered other subs. The only complaint I ever had was the Jimmy Johns Sauce that they tax you for is always 1/2 full. I can deal with that. But subs that are not fresh that contain finger nails... NO THANK YOU!
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August 2023 by Ray “Bear” Kreitzer
Never been disappointed the staff is outstanding very friendly and
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August 2023 by Lindsay MacLeod
This is the worst Jimmy John's I've ever been to. Consistently bad customer service. Don't order delivery from them, because if you even receive the correct order, it's likely going to come to you after a ridiculously long wait.I recently placed an order in which the drink was not delivered (after a long wait). I called, and they asked me if I still wanted it, and I apologetically said yes, so they told me the delivery driver would prioritize it first on his next delivery run (which I was led to believe would be soon). About 45 minutes later (about two hours after the initial confirmation of the delivery order), I still hadn't received it, and at that point I was worried that the drink would be watered down anyway, so I called the store to just cancel it.They didn't answer, so I kept calling, and about ten minutes later they answered. I explained the situation and told them I didn't want the drink anymore. They assured me that the drink was out for delivery, but they had three deliveries before mine (that's not what I had been initially told--I was supposed to be first, and I'm only five minutes away from the store). I was having a stressful workday and had to be somewhere that evening, so I was just trying to treat myself to delivery, to take one thing off my plate. Anyway, I told them I'd still like to cancel the drink, as at this point it has been about two hours since I ordered it.This is not the first time a certain menu item wasn't delivered to me (or was made incorrectly), and most other times I've just eaten the cost, because it's a few dollars, and a headache to deal with. But they keep doing this, and they just get away with it, so they aren't trying to do better. So I decided I was going to get this refund.After I asked for a refund, the guy on the phone said, "Ok." Then he set the phone down, and I heard store background noises, but he never returned. With the phone call still connected, I made myself presentable, got in my car, and drove to the store.When I got there, there were two customers in the store and three workers. Two guys were chatting while one of them made a sandwich and the other just stood there. Another guy, the guy who had answered the phone, was working at the counter. I looked over and saw the phone just sitting on the counter off the hook--the phone call that I was still connected to. This was 12 minutes after the call first connected. No one ever returned to it, even though at least one guy was just standing around doing nothing.I explained to the guy at the counter that I was the person on the phone, and I just wanted a refund. The guy who was making sandwiches seemed to be in charge, and he eventually came up to me and tried to explain to me that the drink was still out for delivery. I told him that it had been two hours since I'd ordered it and I didn't want it anymore. He then went into an explanation that they were busy and it was just him working, that the two other guys there had just gotten there.A few things about this: the person I spoke to the first time I called, when I had initially indicated the that the drink hadn't been delivered, was a female, so I know at least at that time, there were other workers. Then also, I knew that the person I had spoken to 12 minutes prior was one of the guys I had been told had just arrived. But none of this was relevant, because all I wanted at this point was my money back (and also, not to be treated like I didn't matter). I told him I understood, but I just didn't want the drink anymore and wanted a refund. He continued to argue that the drink was already on its way to me, and continued to blame short staffing on the issue. I finally had to cut him off and say, "I understand that, and I'm sorry, but that's not my fault. I no longer want the drink, and I just want my money back." He said okay and opened the cash register and said that the drink was 2-something, but that he was just going to give me $3. I said thank yo
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June 2023 by Tracy Davis
Food was great. However, placed an online order for pickup on June 24th, total $25.08, no biggie. Went in, picked up my food yadda yadda. Well 2 days later, being today, June 26th, I get a message on my card stating $50 was taken out. I saved my receipt. Clearly, plain as day, in bold letters TOTAL $25.08 with no tip. You didn't deliver my food, I picked it up. I call the store and spoke to a nice young lady and asked for the manager. She said the manager won't be in until 7 or 8pm. I explained the situation to her and she called the manager to let him know what happened. So sorry she had to be the middle man. Anyway he tells her to tell me that they don't do refunds for online orders and that I need to call corporate. So I asked for the corporate number, manager tells her that he doesn't have it. I then turn to trusty Google and get it there. I call them, they unfortunately won't give a refund either, they direct me to leaving a message in the feedback section. Hopefully I hear from them within 24 hours.
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April 2023 by Doug Sharp
I absolutely LOVE Jimmy John's!!!But...3 strikes and your out. Today we got the new Caprese Salami Pesto sub because it looked so good on TV. Not the case in person. The bread was the only highlight.17510 Lorain Ave,Cleveland is my neighborhood. I've been there 3 times and 3 times got terribly built subs. Unfriendly workers. I have no trouble driving to North Olmsted(12 miles away) to get a good sub.And the workers are always friendly and upbeat...and it shows that they love what they are doing. Kuddos to them !!I love Jimmy John's , but feel sorry for theFact that some stores don't meet their high standards.My #1 sub is the Italian Night Club...but would really like to try a GOOD , Caprese Salami ,Pesto sub. Maybe next time !!Thank You
