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January 2024 by L M.
Used them a few years ago and the employee refused to walk our dog because sidewalks were icy. Yeah? That happens here; wear boots and walk on the grass. We will never use the company again.
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September 2023 by kathleen cockrell
I've used JoyCares services on and off for many years. I've always had an exceptional experience. I'm excited to have a new puppy to start up service with them again.
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October 2022 by Margaret Opp
I’ve been using the services from JoyCares for over 10 years. I have a dog and had a cat. My dog was walked and exercised daily. When I go out of town, I have full confidence that my instructions for care will be followed. I am also confident my dog will get all the love she needs while I’m gone. My dog is always happy and has no complaints!
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June 2022 by Candy S.
Every employee is kind to my dogs, and are reliable, respectful, caring and gentle. I have a dog with 3 paws and they always help to lift her into the car taking care not to hurt her.My dogs go nuts when they see one of their employees here to pick them up to drive to daycare, groomer or the vet because they are treated so well. I am so grateful to have found this service since i am home bound and have to come rely on them to help care for my babies. 10+ stars.
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April 2022 by Andrea Gourdine
I’ve been using the services from JoyCares for over 10 years. I have a dog and had a cat. My dog was walked and exercised daily. When I go out of town, I have full confidence that my instructions for care will be followed. I am also confident my dog will get all the love she needs while I’m gone. My dog is always happy and has no complaints!
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March 2022 by Jayleen Melendez
At first Joycares seemed like a very professional and capable company. They came in and did the assessment, got to know what we needed and met the dogs. We signed up for their dog walking service where the provider – Jenn would visit once a day for 30 minutes (between the hours of 10:30am – 2:30pm). She was to let them out to potty and drink water and that was it.However, already by day one the provider they assigned to us was extremely incompetent. I told her from the start my two dogs (one is a beagle, the other a husky mix) were not used to going out at the same time. Despite this she still attempted to take them out at the same time and then complained repeatedly when she encountered issues.I also disclosed on day one that my beagle was the type to eat anything he can fit in his mouth. I explained that he would need close supervision and that she would need to prevent him from consuming things he was not supposed to. I also disclosed that my mom and my mom’s aide sometimes would visit my house while I was at work, but were not going to interfere with her job. She agreed and said that she could handle that with no issues.Already by the first day the Jenn had numerous issues. The note she left was full of complaints – the dogs were difficult to walk together (this after we told her they were not used to walking together). She also complained that it was hard to take both dogs out to potty and drink water during the 30 minutes she was scheduled. My dogs are both young and have never had an issue going potty especially after they have been alone for hours while I work. She was also rude to my mother and my mother’s aide when they were at my house. Jenn claimed that my mother and the aide made the dogs more difficult. My mother and her aide were giving her tips and even tried to remind her that they weren’t used to being walked together. The provider was rude and also left a complaint about my mom being at my house. She also did not listen to my mother and instead didn’t even know how to put on their harnesses and if it wasn’t for my mother’s aide the dogs would have run out the front door that she left open.After all of this, more complaints were left. She worked for about 2 weeks and during those two weeks she repeatedly complained about how difficult it was. The dogs, the snow, everything was an issue. I called Joycares and extended the time to an hour and also asked my mother to not visit during the hours the lady was there. Despite numerous phone calls, texts and the extension of the time the provider continued to prove her incompetence. Within an hour she could not take the dogs out and bring them back. She also disclosed in her notes that she could not stop my beagle from eating things while outside and that she “did not know how many sticks he had eaten”.Eventually I called Joycare’s and complained to the office person. Their customer service is abysmal. I specifically asked for a different provider, but that was not given. Instead, as if a miracle had occurred, the next day the provider was able to do everything with no complaints or issues. This is when I decided to fire them as our sitting service.Joycares is sad cares. They are completely incompetent. The provider we had could not handle one dog let alone two. It is sad to think of how much of a risk we were putting our dogs in with a person who could not handle normal dog behavior. They also don’t return your spare key (despite it being your legal property) immediately. Instead, you have to call repeatedly, leave messages with no answer and they won’t return it. It’s been two weeks and we still don’t have our key back. So not only are they incompetent at what they do, but they also now have access to my home without my consent.
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March 2022 by Luz Torres Garcia
Stay away. They can’t handle one dog let alone two.The pet care person did not listen to any directions given. Instead complained profusely about both dogs despite my family explaining everything from day one.They can’t handle normal dog behavior. The care attendant couldn’t even stop my dog from eating sticks.Now they have the key to my house and won’t return it despite numerous calls. Instead they are holding it as collateral for a debt we’ve never even seen as no invoice was provided.Stay away. This service will keep your property and won’t return it on top of being incompetent. We will be contacting the authorities by Monday if we do not get our key back.
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March 2022 by Emma Flores
Do not do business with this company. My family recently fired joycares after they provided abysmal customer service. We voiced our concerns that the pet care attendant, Jenn, caring for our two dogs, was unable to control them. She admitted to letting our puppy eat sticks, despite us warning her he tries to eat things. We said it would be best to give him individual, undivided attention for this reason, and said to walk our two dogs separately. Instead, Jenn repeatedly walked them together against our wishes. My family complained to the office and requested another provider. When the office failed to address our concerns, we said we would find another company and asked for our key to the house back. My family left two voicemails and spoke to someone yesterday that assured my family the key would be returned. However, today my family got a voicemail saying the key would not be returned until an “outstanding balance” was paid. There is NOTHING in the contract that says our property- i.e. the key- would be held as collateral for any debts. We have never been provided a bill for any outstanding balance!!!!! For all we know, this “bill” was fabricated after my family left a candid review about our disappointing experience with joycares. This kind of malicious behavior on joycares’ part is alarming to put it mildly. So ask yourself- do you want to trust your four legged family member with a vindictive, incompetent company? We will be consulting with the police about potential petty theft. Save yourself the trouble and find another pet sitting company.
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February 2022 by Luz T.
Stay away. They can't handle one dog let alone two. The pet care person did not listen to any directions given. Instead complained profusely about both dogs despite my family explaining everything from day one. They can't handle normal dog behavior. The care attendant couldn't even stop my dog from eating sticks. Now they have the key to my house and won't return it despite numerous calls. Instead they are holding it as collateral for a debt we've never even seen as no invoice was provided. Stay away. This service will keep your property and won't return it on top of being incompetent. We will be contacting the authorities by Monday if we do not get our key back.
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February 2022 by Jayleen M.
At first Joycares seemed like a very professional and capable company. They came in and did the assessment, got to know what we needed and met the dogs. We signed up for their dog walking service where the provider - Jenn would visit once a day for 30 minutes (between the hours of 10:30am - 2:30pm). She was to let them out to potty and drink water and that was it. However, already by day one the provider they assigned to us was extremely incompetent. I told her from the start my two dogs (one is a beagle, the other a husky mix) were not used to going out at the same time. Despite this she still attempted to take them out at the same time and then complained repeatedly when she encountered issues. I also disclosed on day one that my beagle was the type to eat anything he can fit in his mouth. I explained that he would need close supervision and that she would need to prevent him from consuming things he was not supposed to. I also disclosed that my mom and my mom's aide sometimes would visit my house while I was at work, but were not going to interfere with her job. She agreed and said that she could handle that with no issues. Already by the first day the Jenn had numerous issues. The note she left was full of complaints - the dogs were difficult to walk together (this after we told her they were not used to walking together). She also complained that it was hard to take both dogs out to potty and drink water during the 30 minutes she was scheduled. My dogs are both young and have never had an issue going potty especially after they have been alone for hours while I work. She was also rude to my mother and my mother's aide when they were at my house. Jenn claimed that my mother and the aide made the dogs more difficult. My mother and her aide were giving her tips and even tried to remind her that they weren't used to being walked together. The provider was rude and also left a complaint about my mom being at my house. She also did not listen to my mother and instead didn't even know how to put on their harnesses and if it wasn't for my mother's aide the dogs would have run out the front door that she left open. After all of this, more complaints were left. She worked for about 2 weeks and during those two weeks she repeatedly complained about how difficult it was. The dogs, the snow, everything was an issue. I called Joycares and extended the time to an hour and also asked my mother to not visit during the hours the lady was there. Despite numerous phone calls, texts and the extension of the time the provider continued to prove her incompetence. Within an hour she could not take the dogs out and bring them back. She also disclosed in her notes that she could not stop my beagle from eating things while outside and that she "did not know how many sticks he had eaten". Eventually I called Joycare's and complained to the office person. Their customer service is abysmal. I specifically asked for a different provider, but that was not given. Instead, as if a miracle had occurred, the next day the provider was able to do everything with no complaints or issues. This is when I decided to fire them as our sitting service. Joycares is sad cares. They are completely incompetent. The provider we had could not handle one dog let alone two. It is sad to think of how much of a risk we were putting our dogs in with a person who could not handle normal dog behavior. They also don't return your spare key (despite it being your legal property) immediately. Instead, you have to call repeatedly, leave messages with no answer and they won't return it. It's been two weeks and we still don't have our key back. So not only are they incompetent at what they do, but they also now have access to my home without my consent.
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January 2022 by Darla Motil
Joycares is absolutely, hands down, the BEST Pet Care Service anywhere!! My pups are in great hands with Joy and her team! Never a worry.?❤
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November 2021 by Laura K Novak
Joy and her team are amazing. We have a special needs dog and two "normal" dogs and they take wonderful care of them, our cat and our fish.
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September 2021 by 317Ray
Excellent staff, Excellent service!
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June 2021 by Krissy Leskovec
The pet care team at JoyCares is top notch! They go above and beyond when caring for your pets and your home. When you are away and they visit your pet(s) multiple times per day, they do so much more than just feeding and taking your pet(s) outside. They give meds if needed, bring in the mail, take the trash to the curb on garbage day, water your plants, pick up after your dog(s) in the yard, spend time playing with, walking or cuddling with your pet(s). On top of that, they leave a detailed note letting you know all that happened while you were away. You’re paying for the best pet care around and as a bonus you’re also receiving house sitting services. I’ve been a client of JoyCares for 20 years and am blown away by the level of service each time we use them!!
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May 2021 by Joyce K
First time using Joycares. Thank you so much Amy for being so kind. You did an amazing job with my baby girl. We will be using this service again! We appreciate your help!!! ??
