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June 2023 by Dan
Horrible experience, will close your account with no reason. I do not trust him with my money, and suggest others not do so either.
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April 2023 by Cleveland Born
Never got a call back, left two messages with two different tellers, and still not one call back after almost 2 weeks.
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April 2023 by Lisa Lisewsky
I have nothing to say about this place
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February 2023 by michael may
Not worth it wish I would of went throw a nether bank they lie about stuff ben waiting for a week for my money it s lost wish I would of never went throw them
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November 2021 by Lucas Burch
Only giving that ONE star cause this is the closest bank to me. So now you have to make an appointment instead of just walking in. Covid perhaps? But other banks arent doing that so what makes Keybank different? Hmm.
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November 2021 by Raven Hernandez
Worst bank ever ,very irresponsible opened a new account ,to find out my money was blocked ,never got a phone call to informe me about it went to withdraw that’s when I find out I can’t access my money and that they couldn’t do anything about it even tho I opened my account in person and took everything I needed for it , came to learn the person that opened my account did not summit the copy of my ID so they blocked me from my money so unacceptable I’m still waiting to resolve the issue and still can’t access my money so I’m basically broke with money in a account I can’t access save a big headache going here totally incompetent ppl don’t care if u have an emergency and need to access ur account they will just take ur money and hold it for what ever reason the teller did en error will be closing my account as soon as I get access to it take you money else we’re not worth the headache ! Por management....
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November 2021 by Dawn Harris
staff is great on phone and in person
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October 2021 by Yamaris V.
I went to this location to withdraw money and this guy named Angel M, was harassing me making rude comments about me to the manager she was basically allowing it while looking at me knowing I already reported him to her (by the way she's the manager) about his behavior I was there.He literally walk so close to my butt mind you it was plenty of space to move around. Then he purposely waited by the door as if he was gonna lock it knowing its other people there ? coming in and out.
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September 2021 by crackizzle
I wish it could be zero stars. The Key Bank ATM that shares the parking lots with them is so much not their problem they can't even put a sign on it. The touchscreen doesn't work, so you can't select anything after putting in your pin number. So, then it eats your card and you have to wait 2-4 weeks for a new one. Great, I guess my phone will be shut off and I'll be losing the phone interview next week. Here's the kicker. Despite sharing a parking lot with the ATM, they can't even notify anyone it is out of order. What a worthless company. Closing my account this week and moving on.
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March 2021 by yaya Vann
I went to this location to withdraw money and this guy named Angel M, was harassing me making rude comments about me to the manager she was basically allowing it while looking at me knowing I already reported him to her (by the way she's the manager) about his behavior I was there.He literally walk so close to my butt mind you it was plenty of space to move around. Then he purposely waited by the door as if he was gonna lock it knowing its other people there ? coming in and out.
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December 2020 by LYDIA Nicole
Only 1 star for phone etiquette, 5 in person.Staff are great in person when you go into bank but, rude on phone. Called to ask a question about my account I just opened and was responded with an answer where I felt talked down to as if I should have known the answer myself?New Client,Georgette Curbelo
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December 2019 by Alexzandro Reyes
The worst bank I have ever had in my life!!! Put in a fraud report and they took over 500 bucks of my money I would never go back to this bank ever again!!!!
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September 2019 by Rayshawn Pinkney
Great!!!!
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July 2019 by Frank R.
I paid off a car in 2017 and crashed the car last month had a warranty on the car and canceled it.the dealer sent them the check.They tell me that it takes 10 days for check to clear then they will send me a check.It has been twenty days still no check.never do business with them.
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June 2019 by Cole M.
This bank is awful. I don't bank with them by choice, they purchased my loan from First Niagra Bank and since then have made it a living hell to service my account. It's been years and I just finally coerced my own account number out of them. Despite auto charging nearly 400 a month they would not provide me with the information. Not to mention their Call center is inexperienced. Contradicting themselves multiple times withing a ten minute conversation. I can promise you one thing: Bank with Key and you'll want to rip your hair out.