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May 2023 by Joseph Clark
I had the worst banking experience of my life here. Only one person on staff knew how to perform the particular service I needed, and they were in another meeting. The other employees tried to find a workaround, which took 40 minutes. This was frustrating, but I recognize the staff was doing their best. I can't fault them for that. During this 40 minutes, the banker working with me suggested I open a savings account that would earn X percent interest if I deposited Y dollars in it. When I told them I don’t have Y dollars, another nearby banker laughed at me! (I don't want anyone blameless to face negative consequences. The banker who laughed was a man. The banker helping me was a woman.) At the very least, you want a banker not to make you feel belittled for your financial situation. Not everyone on staff here cleared that low bar.
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April 2023 by Joseph C.
I had the worst banking experience of my life here. Only one person on staff knew how to perform the particular service I needed, and they were in another meeting. The other employees tried to find a workaround, which took 40 minutes. This was frustrating, but I recognize the staff was doing their best. I can't fault them for that. During this 40 minutes, the banker working with me suggested I open a savings account that would earn X percent interest if I deposited Y dollars in it. When I told them I don't have Y dollars, another nearby banker laughed at me! (I don't want anyone blameless to face negative consequences. The banker who laughed was a man. The banker helping me was a woman.) At the very least, you want a banker not to make you feel belittled because of your financial situation. Not everyone on staff here cleared that low bar.
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February 2023 by Knuckles5577
I have applied for an account multiple times online and have called in to find out that there is no active account. I feel like I am being lied to.Keybank's website is very buggy. Their Online banking sucks and they do not fix it. The customer service, while somewhat kind, is not very helpful. I do not recommend Keybank.
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September 2021 by Brett Wolf
I love this bank! Been a client at KeyBank for well over 2 decades and can't express how happy and satisfied I am for all they have done for me from basic transactions to IRA's and new credit cards the have always looked out for my best interests, helped my out when I needed it and have always had my back whenever there was a problem! Elizabeth Ortiz, Nancy Mancuso, Merima Veljak, Denise Grant, and Rezarta Ramaj are the best and make such an awesome team!!!!
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March 2021 by Christina Rivera
This bank has caused me so much headaches you couldn't imagine...I would not recommend them to no one! I just closed my account their in January 2021!
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March 2021 by Kathy M.
The staff is friendly. Unfortunately, the service is awfully slow. You just sit and watch the line grow. Expect a minimum of 20 minutes here. One of their machines ate my card and it took a month to get a replacement. Poor customer service. They do not sanitize the key pad between customers.
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January 2021 by Robert Provance
A good bank they protect your account well.
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December 2020 by Marissa Henton
Shout out to the manager (Elizabeth Ortiz)at this bank. She went above and beyond with her exceptional customer service that I received today. She was empathetic of my what felt hopeless situation and acted quickly to help me get everything sorted out. I really appreciate it and will always remember her kindness. Thanks again!
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November 2020 by Abedalsalam Alkhlif
Rezarta ramaj she is very nice woman sheis very helpful,I hop all the employees like her
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July 2020 by Shonda Daniels
Really hate dealing with this branch gave me and my mom a hard time about doing a deposit when I've done plenty of them w 117th branch never gives us a hard time or gave us one I could tell from the start of going in they were gonna try to find anything to gives us problems wont be dealing with them I rather talk to a wall or the atm
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December 2019 by Kenneth Pratt
Friendly service
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November 2019 by Flarr Parris
Feeling Better
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July 2019 by Bettie T.
This is truly the worse bank in the WORLD!!!!!!!!!!! Ever since I opened an account I have been going through hell and high water. The staff doesn't know there head from a hole in the ground. I had my account hacked into and they treated me like I was the criminal. STAY AWAY from this bank at all cost. As soon as this matter in done, I'm RUNNING and not looking back!!!!!
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June 2019 by Cole M.
This bank is awful. I don't bank with them by choice, they purchased my loan from First Niagra Bank and since then have made it a living hell to service my account. It's been years and I just finally coerced my own account number out of them. Despite auto charging nearly 400 a month they would not provide me with the information. Not to mention their Call center is inexperienced. Contradicting themselves multiple times withing a ten minute conversation. I can promise you one thing: Bank with Key and you'll want to rip your hair out.
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May 2019 by JM Diaz
Very good location...
