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November 2021 by Darren O.
I wish I had read all the bad reviews from ex-customers of this makeshift company. I purchased cabinets, and I was very specific on what I wanted and they agreed. What I ended up receiving was cheaply made, unfinished versions of what I had ordered. Their only excuse was to say that is the standard. Now I'm gonna have to go through small claims court to rectify the situation. Save yourself the headaches! If you need cheap cabinets, there are lots of places in the Cleveland area that distribute the same exact cabinets (Waypoint) at a cheaper price and have much better customer service!
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July 2021 by Noreen K.
Love my kitchen. had an issue with some. extra pieces , but they took care of and provided me with the extra's at no charge. highly recommend.
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June 2021 by Google user
This was a great experience while taking on the challenge of updating our kitchen. The consultant was experienced and friendly and provided different options. Her professional nput made my decision an easy one to go with Northeast Factory Direct for my kitchen update. The cabinets were delivered ahead of schedule and the consultant followed up to make sure we were happy with the product. I would highly recommend.
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May 2021 by Joanne Lowery
We looked around for kitchen cabinets for awhile. The box stores like Lowes and Home Depot were very expensive. We went to factory direct and we love the cabinets we got. They came out to the house to double check our measurements and came up with a better idea for cabinet layout that we had. We got our cabinets years ago and they still like we just bought them! Very good quality. If you need new cabinets, check them out! You will not be disappointed!!
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April 2021 by Margaret N.
The showed me various cabinets that were available to me...and helped me talk through what I was looking for. she made great recommendations and we purchased them. We also paid for install and the workers were clean with everything they did...making sure not to mar or damage,
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April 2021 by Mary Mills
This was a great experience while taking on the challenge of updating our kitchen. The consultant was experienced and friendly and provided different options. Her professional nput made my decision an easy one to go with Northeast Factory Direct for my kitchen update. The cabinets were delivered ahead of schedule and the consultant followed up to make sure we were happy with the product. I would highly recommend.
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March 2021 by Alex Munoz
Very professionals!!! We loved our kitchen. They installed it all in ONE day!!! They were very helpful throughout the whole process of selecting the materials, colors and countertops. I would not call anybody else to install my kitchen again but them.
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January 2021 by Nuno Simoes
Brooke was a great help. Even when we had to reorder cabinets, postpone the granite install (due to contractor problems), she was very patient and just kept " helping us. I highly recommend this place for the quality of the cabinets and the staff. I also recommend you use their installers, even if your contractor is willing/wanting to install the cabinets for you. Their staff is professional and skilled.
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November 2020 by Kelsey Loushin
I absolutely love my cabinets and hardware. I have and will continue to recommend your products and services.
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July 2020 by wajdi wahab
The worst experience ever, they have fake advertising with fake pricing, we met with their designer the first day and we tried to call him back and email him back he never answered and we called the showroom they said they are going to leave him a msg and nothing happened.
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June 2020 by Alex Russell
Renovated a kitchen with these cabinets. Cheaper than big box stores by a good margin. The quality of the cabinets are good. A few of mine didn't come with soft close hinges so I asked them to send me new ones. They sent the wrong ones. Never replaced the hinges and now its a rental and no one has complained about it.4/5 because I'm sure they would have sent me the right hinges if i followed up but was really too busy to deal with chasing around replacement hinges. It was their mistake that i didn't have time to correct it. overall decent experience. I would recommend them over a big box store any day but I'm sure there are better options out there too.
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December 2019 by Lisa P.
Our consultant walked me through every step of the selection process and explained (more than once, so many details) the differences between the styles and quality of their cabinets. Only one time in the process, just before I signed on the dotted line, he mentioned that his manager had a concern about the length of the turnaround by the Refrigerator. I felt it was too late to change so we took our chances. We eventually did find the right fridge for the location. 3 years later we experienced a kitchen flood. I wasn't sure what to do about the toe-kick, so I called to ask. I left a voicemail and explained the situation, someone called me back for more details, and as I was starting to get nervous about calling someone else for help, replacement toe-kick showed up at my door! That was awesome!
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August 2019 by Kevin Wyman
Great Service
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August 2019 by Billy D.
Best place in all of Cleveland for kitchen cabinets. Oh, they have hot tubs too :)
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July 2019 by Dana M.
Such a GREAT experience. Shamus was terrific on all levels. I have to admit, we were prepared with a good idea of our space and pictures and measurements as well. He asked all the right questions and the whole process was a breeze. We installed them ourselves so we don't have any knowledge of the installation team. Would work with this company again in a heartbeat.
