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November 2023 by linda b.
i just purchased my dream car from Land Rover Westside in Brooklyn Ohio. the 2024 Range Rover in a beautiful white color. Christian Specht was an amazing salesman to work with. He made this transaction go smooth and is a very professional salesman. He even personally delivered the car to me. driving from Ohio to Michigan. A four hour drive. That's excellent service!!!
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July 2023 by D. M. P.
i arrived unannounced wearing a pair of shorts, a t-shirt and sneakers. I was greeted promptly and with a smile, referred to Matt Martin who treated me with respect, listened attentively, answered questions with knowledge and integrity and worked to collaborate on a purchase that made sense for me. Despite there being no attempt to up-sell me, I ended up leaving with not 1 but 2 high quality, handsome vehicles (1 taken right off the showroom floor). The entire team, without a single exception, was welcoming and made a big purchase feel comfortable and stress-free. I'll be back!
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March 2023 by Jamika D.
The advisor. Mike was very helpful today very patient and he went above and beyond for me today. I really appreciate him.
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January 2023 by Lynn O.
I wish I had checked the rating on this dealership before buying my $73,000 (full asking price) Range Rover from Montrose dealership. I see now that they have a very bad customer rating and don't treat customers well. My cars were lost in Ian and I searched online to buy. I was lied to about the condition of the car by Sam the sales person. In addition the car was damaged during shipping which was part of the sales prices an included by the dealership. I have spoken with Carolee in Customer Service and Tim, the Sales Manager. Both were very compassionate on the phone, accepting responsibility but then ghosted me and have done nothing to make it right. I was told the damage would be covered but they do not follow through on their commitment it cover the damage, very disappointing. Be aware, before you buy from Montrose, they are awful. I will be posting pictures in future posts.
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April 2022 by Marqueta O.
Contacted the dealership about availability of vehicles, which was a lot. After being on site for an hour looking at different vehicles, Mo provided excellent customer service and expectations. This was the most pleasant car buying experience. In and out with vehicle delivery the next day! I'm enjoying my new car.
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December 2021 by Laura D.
We went looking for new Range Rover. We were promptly "greeted" outside by a surly, condescending salesperson who seemed more intent on making us leave than selling us a car. His attitude was as if we were stupid and wasting his time whenever we tried to ask basic questions. I would not patronize this place if they had massive price drops. Not worth it.
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October 2021 by Dan E.
Thanks for your horrible customer service Westside Jaguar and Land Rover. You had my car twice under warranty to fix a problem and it never was repaired correctly. I take it back and of course I'm one month past warranty for the same problem but now it is too bad so sad. I'm very disappointed that you will not honor a bad repair and make it right.
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October 2021 by Zalt Ann Pepper P.
Horrible customer service from the rude phone receptionist to the insanely slow service Dept. It took me a month to make an appointment and I arrive and they don't have loaner cars like they promised me on the phone and why I waited a month to come to this dealership they are so out of it I'm waiting for 20min to even get help when it's completely empty. With all of that said the service tech was a nice guy and I feel bad for him but this is suppose to be a luxury dealership. In the end they were able to go to Volvo next door and hook me up with a rental car bit it look a lot of frustration to do so. As a general business motto look at these reviews and learn from them you have so many one star reviews it's kind of sad to represent that.
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September 2021 by Kenneth B.
Caveat Emptor - I have purchased several cars via the internet over the years, this was by far the most disappointing experience and the dealership I have dealt with. I had placed a deposit on a vehicle as suggested by the salesperson on Friday evening and by Monday morning I was told the vehicle was sold to another party by their manager. As with any business, they can operate as they see fit, but as car sales move more to the internet, they will need to treat these buyers more professionally. I cannot recommend buying online from them.
