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July 2020 by Michael Z.
So I hired this company to clean my grandma's house when she move out. They kind of did a really bad job on the kitchen and charged me $550 to clean this house I sent him several pictures to show him. How bad he done he wrote back a whole paragraph about how it's my fault. I will send pictures of what he sent along with all the pictures of how dirty the house still is I wouldn't recommend this company the guys got attitude and he doesn't clean well.
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February 2020 by Danny P.
I previously left a review explaining my dissatisfaction. After having read the replies to various other negative reviews -in which Josh attempts to redirect the blame or deny accountability for sub par performance (that being an understatement)- I decided to leave one that was somewhat outlandish with the intent that it would leave no room for this "company" to make a sensible remark. Their reply was "I never serviced you" and you know what josh, I couldn't agree more. I did contract you, however, and make a payment in good faith that service would in fact be provided. But at the end of the day, "Organized Cleaning and Moving" showed up to my house, took my money, and then provided little to no service. Since my last review was removed, here's one more to the point:
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February 2020 by John G.
Cleaner is a thief, nothing more nothing less. This group was hired for a cleaning and failed to do just that. It was apparent they had shown up, however, because a cleaning solution was left behind next to the mess they had made with it. No floors or carpets where vacuumed or mopped, not even an attempt was made. Pictures where taken and sent to the owner with a request that the issue be handled by way of a return visit, and was met with a defensive response an entire day later refusing to acknowledge the validity of photo evidence, stating confusion at my dissatisfaction and in turn sending a few photos of two different spots in the house that not only where taken at apparently deceptive angles but if zoomed in on showed apparent messes. What a joke. Everyone at the residence agreed the house had been uncleaned, the home owner then viewed the home and agreed as well. A second cleaning company was hired, a real one this time, and in their honest professional opinion, the home was not cleaned at all, and they agreed that if they handled the home it would not have been left in such disarray. After addressing this in the 2nd and final interaction with the owner of Organized Cleaning stating that we were being charged a second time for a legitimate cleaning, I was met with no response at all. What a coward of a person and sad excuse for a business owner. I was never rude or unprofessional in my interaction with this group and sent photo evidence of my complaint, as I can also prove since I've saved our brief encounter. Every response shows obvious deception and awareness that he is screwing people over. A payment was made to this company and the agreed upon return was that the home would be cleaned to which it was not, following a complete disappearance of communication. In my experience, when someone takes your money and then goes awol, that's theft, nothing more nothing less.
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February 2020 by Matt B.
This cleaning service was absolute trash. They completely failed to clean one of the bathrooms, didn't even touch it. Did not clean the laundry room as that's not part of the "whole home move out cleaning" did not sweep or mop the hardwood at all and refused to issue a refund. I could have done a better job cleaning with a roll of paper towels and 20 minutes. DO NOT HIRE THESE CLEANERS.RIP OFF
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January 2020 by Hannah B.
If I could give this company zero stars, I would. I didn't deal with them personally (they "cleaned" a house for a family member of mine) but after hearing how they have basically scammed said family member, I would NEVER recommend this company.The house was just recently moved out of and any trash was taken beforehand and thrown away. Yes it needed a good deep cleaning and vacuum, but what lived in house wouldn't? When I was sent the pictures from my family member after they went over to check out the work this company did, it literally looks like they did nothing. Clearly floors weren't vacuumed, nothing was mopped, window sills were dirty, and baseboards were left untouched. If you think paying almost $400 (including a very generous tip BEFORE work was done) for this sub par cleaning, you're just as crazy as them. When the tip was given, it was in good faith that work would be done to our expectation and the house would actually be CLEAN. I am 9 months pregnant and could have made this house spotless in a fraction of the time for a fraction of the cost.
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January 2020 by Paula C.
I reluctantly give one star to this company. I requested a deep cleaning of a house that had just been moved out of. I wanted the house to be move in ready. It is not. There was debris left all over the floors, in toilets, mirrors had filmy substance, none of the baseboards were wiped clean. The tracks for the windows were left untouched. I'm extremely dissatisfied with this service and have asked for a full refund. The owner Josh was insulting and informed me that it would be "unethical " to refund my hard earned money. What is unethical is this company portraying itself as a 5 star cleaning company. I would not recommend their services at all, on any level.
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January 2020 by Michelle R.
These guys were great. The crew was on time, efficient, and friendly. They were careful and respectful with our stuff. I don't normally write reviews, but these guys deserve the best one I can give.
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January 2020 by Kristi S.
David did a great job cleaning our house in preparation for new owners. He cleaned and dusted from top to bottom. It was a great relief to have that task taken care during our move.
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December 2019 by Susan C.
I needed a move out cleaning at the last minute, and they came through! Did a thorough job of cleaning, friendly, and a pleasure to work with. I will definitely use them again!
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November 2019 by Erini A.
Had a great experience. Booked my move 3 weeks before I moved out. I had an email response shortly after my request. They gave me a quote on my inquiry and I listed everything they needed to move. Responsive email communication leading up my move in day. I had a phone call the day before the move to confirm the time they were arriving. The two movers were sincere, efficient and quick. They carried my belongings carefully and I appreciated their thoughtfulness for TVs and fragile objects. Once they moved my items in, they were thorough and placed everything where I had labeled my boxes. I would highly recommend to others moving in northeast Ohio. VERY affordable and efficient - exactly what I was looking for in movers. 10/10
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November 2019 by Joe F.
These guys were absolutely great. Only could give them short-term notice due to an issue with the house I was renting and they were easily able to accommodate.
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November 2019 by Jenni L.
I had a move out clean done. The work was sub par. The basics weren't specified until they 'came up'. Such as the hour window to show up. I was told at 8:45am (15 minutes before the 9am start time scheduled) that they have an hour window to show up and would be there around 9:45. Take note for people moving it threw me off for sure. Before they started I was asked what price I was given for my 2 bedroom ranch, which was $185 then I was told it should have been $225. I didn't agree to this price so we stuck with the price given when scheduled. The fellas we nice until I had to point out unclean areas, floors, cabinets, window sills ect. Once I asked to mop the spots off the floor I was told they had used too many Swiffer wets already and should charge me extra to get the spots up. I have had my house cleaned many times, and I know what to expect from a basic clean. The rude responses and mumbling when I turned away made me realize it wasn't worth it to keep pointing out the many things that were not clean. My landlord was there and also noted the rude comments and responses, also the poor cleaning job. I think they could do better if they were clear on price, what is included and what to expect from working with them. I really don't enjoy negative reviews but I do feel that the service was not professional or worth it.
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September 2019 by Sean M.
I had a deep clean for my townhome. Josh and Andre were both professional and detailed.
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September 2019 by Caitlin K.
Josh and Andre did a good job. There were a few details missed, but overall I am satisfied.
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September 2019 by Paige M.
We hired Josh and his team for a challenging house cleaning in Colorado Springs. A team of 3 spent about 4 hours cleaning the home. They did a wonderful job, the home was in bad shape to begin with and they greatly improved it. Josh provided a complete list of what would be covered in the cleaning, was very responsive to my calls and questions, arrived on time and completed the project as expected. I would recommend them for any cleaning project.
