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October 2023 by Edwina Creagh
They are number one in my book just make sure your credit is good and you good to go and they will take very good care of you all the appliances is a one I mean I don't have no bad words for them I love them
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October 2023 by Bianca M
I called Eugene because I was convinced my fridge was broken and I needed a new one. He talked me through the problem and assured me the fridge is fine. He took time to look up the diagram for my fridge and he did all this without charging me a dime.
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August 2023 by James Rychak
Eugene and his crew are second to none. I've been doing business with him for a handful of years now. I've purchased new appliances, used ones, parts, have had multiple service calls, etc. You will not find a more knowledgeable or kind person in this business in Northeast Ohio - probably further! Even his advice alone has saved me a ton of money over the years. Ditch the big box stores and buy from a company that will actually stand behind their products and service them for years to come. The best.
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August 2023 by Cheryl A.
When I bought a new house the first thing I wanted to do was get rid of the gas stove and replace it with something electric and (hopefully) vintage. I had such a great experience with the stove I bought from Eugene years ago, that Lorain Furniture and Appliance was the first and last place that I looked for another. It's been a year now, and I love this thing. Works perfectly. We also had some guys out to do work on a washer and dryer and had a great experience with them as well. The whole crew here is always so knowledgeable and helpful.
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August 2023 by Joshua Tokich
When I started looking on the Internet for new washer reviews I found the videos, oh those videos!! Thank you Eugene, I found my dream washer (Maytag commercial). Great service and I learned a lot. Going to be buying another one for my brothers from you soon.
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July 2023 by Scott Rosenstein
Good choice of appliances - decent prices - and salesman, Marcus, was very friendly, helpful and knowledgeable. Highly recommend!
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February 2023 by Ulrike Haviland
Rick and his partner did a quick check of temperatures and coil cleaning and then replaced the valve to my ice maker! I’ve got ice cubes! Friendly and efficient service from scheduling to repair. Highly recommended!
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February 2023 by John Sprecher
Amazing know how and available inventory. In this day of worker shortages and subsequently YouTube DIY; Lorian Furniture hits the sweet spot! Was guided to buy the the right part and when I had a question to replace a pump on our 7 year old LG, Eugene actually picked up the phone to guide me to the path of success! Turns out they sell new too! They have a customer for life.
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January 2023 by William Appleberry
I purchased a rebuilt transmission for a 1970 Maytag Washer from Lorraine Furniture & Appliance. It arrived 3 days later well packaged. They are well known in the appliance repair field and seem to be genuinely interested in keeping old (read vintage) appliances out of the landfill. I’m glad I found them.Sincerely,Bill A
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January 2023 by David Reda
Eugene is the man.He had the part I needed for our 30 year old Maytag.I highly recommend Lorain Furniture.Everywhere else said my part was not available.
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December 2022 by Jeff Ross
Eugene is possibly the most helpful total stranger I have ever had the pleasure to do business with. He is incredibly knowledgeable and so eager to advise and assist that it caught me off guard. And I am so grateful for his assistance and so fortunate to have made his acquaintance. shout out to Markus as well. You guys are the best!
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December 2022 by Trisha Rissmiller
Excellent!!!!! I couldn’t have asked for a better experience. My dryer wasn’t working , so I called Lorain Furniture and Appliance. Their tech tried to repair but parts were no longer available. I decided to purchase my new dryer from them so glad I did. It was an easy and seamless process . I highly recommend this business and will be buying more appliances in the future from them. I prefer to shop small business !Thank youT. Rissmiller
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December 2022 by Jill Craciun
I contacted Lorain Furniture & Appliance re: a smell that was coming from my front load washer and spoke to Eugene. He suggested that I stop by and try some “industrial strength Oxy-clean” that he had available before going down the path of a service call, as that can be expensive and oftentimes clients will choose to buy a new washer instead. I went to the store and he walked me through the process I should follow in detail, gave me a bag of cleaner, and refused to charge me for the product. In fact, he also through in the “catch” piece that had gone missing from my dryer. After living with the horrible smell for a couple of months - his advice did the trick! Eugene willingly spent time with me, sha Fred his expertise, and refused to accept payment for his products or effort. This is customer service you will not receive at a big box store. All of our future appliance purchases will be from Eugene and Lorain Appliance!
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November 2022 by Kalani Silva
The precisely correct part at a great price with fast shipping. Using the video it took longer to pull the washer out than it took to make the repair! Thank you!!!
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October 2022 by Kathy Heller
Staff was very helpful. Eugene spent 20 minutes with me as i explained problems i was having with my electric range. He gave me suggestions & solutions. Excellent customer service.
