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February 2024 by Chany
Okay experience so far just used as a checking saving account. I wrote two checks using my account and one thing I learned is I would NEVER write another check using this credit union seems like they purposely wait to process the check and when it finally clears after about a month later they are quick to charge $29 fee and mess up whatever you wrote the check for. When asked to remove fee they always say unfortunately it’s not the banks fault when it is. I used to work for banking now I know they are doing this to get money for their profit sharing at the end of the year. Very dirty tactic I officially tore up the rest of the checks I had for this account. I rather use Chase bank for checks moving forward at least they process they checks right away.
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January 2024 by Darnell Seals
I once had direct deposit with Navy Federal when I started receiving Social Security, Child Support found out and took my Social Security for that Month almost causing me to be evicted from my apartment and causing checks that I had wrote ( NAVY FEDERAL CHECKS ). and caused my Navy Federal account to be closed. I am an eight year Marine Corps Disabled Marine Corps Veteran Twice Honorable Discharged and I personally feel I should lose a Credit Union that I have been dealing with since Marine Corps Boot Camp. I feel it is a disgrace that the Child Support System are allowed to destroy individuals personal accounts without allowing them a second chance, it to the VA. Over thirty five years to diagnose me with PTSD which has affected me all of my life in all areas of my life. If any consideration would be given into REOPENING MY PREVIOUS ACCOUNT BASED ON NO NEGLIGENCE OF MY OWN BUT THE COUNTY OF CUYAHOGA, STATE OF OHIO.
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January 2024 by Quincy Anderson
overated
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January 2024 by Valencia Mccoy
Why does this mortgage company only approves less than 40% of their Black customers.
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January 2024 by Johnny
Under investigation for discriminatory approval practices. Do your research.
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November 2023 by Jackson O’Shields
The absolute worst. They lock your card if you try to buy anything and say it’s “fraud protect” when it really just makes it impossible to buy anything when you bank with them. I tried to buy something off Amazon, they locked it. Called and sat on the phone for an hour, they said it was fixed. So I tried to buy tires for my car, nope! “Fraud protection” again, card locked. I go through the process again, and then try to buy something from the gas station to check. “Your card has been locked so to suspicious activity”. These were all consecutive transactions. I haven’t been able to use my card in a week. And no one has been willing to help. I just get attitude. Would give a negative rating if it was possible.
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September 2023 by Krestian Bewley
Worst experience ever. Over the phone Navy Federal is very professional with 9/10 outstanding customer service. I do not have a branch in my state but my family was traveling so we stopped at this location to print off a loan check. The first day I was told the check was not in the system.. ok no worries, that is understandable. I came back the next day and the person who was helping to print out the check did not know how to do anything. He had to call someone else on the phone numerous times to complete the process. I had to sign the same print out 4 times due to his errors.. Having a customer service background myself I completely understand hands on experience learning but after the 2nd mistake I feel like someone else should have taken over or at least came to assist and supervise. A 15-20 minute process turned into an HOUR. I would not recommend this branch to anyone unless they have no other choice but be prepared for the people to be extremely rude like they hate their job, extremely slow, and not knowledgeable at all.
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September 2023 by Michael Vanhorn
This branch is advertised as having a 24hr ATM which is false. NFCU is too big of a credit union to not have an ATM. This is unacceptable. People drive from all over the state and from out of state only to discover no ATM. Unacceptable.
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August 2023 by Felicia W.
I'm a new member to this bank! The only part so far is that I can not add money to my account anywhere but there and it's a distance for me!
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August 2023 by jennis roach
Having to go downtown or online vice being able to interface or ATM is a nuisance in this city. Thus this being a tertiary account vice primary; applied for loan and denied. "Couldn't verify". #ahWhat!???
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August 2023 by Greg Cook
Good luck. They can't set up auto pay like most CC companies, you can do a set amount, but you can't setup like min payment . They are hot and cold as far as limits, there are other credit unions that treat you a lot better. Just mho... Watch this, they even have some crazy verification where they decline every transaction, I check my balance, almost zero balance, but they are declining transactions because they want verification it's not fraud, huh.... click verify then try again, ok not declined this time....ahhhh
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August 2023 by Nyah Sanders
The staff is always very friendly, but the app continuously goes down and you have no way to look into your account. Everytime my check is deposited, the app goes down and my card declines even though there is money in the account before the app goes down. Very disappointing and will be switching to another bank ASAP.
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July 2023 by Darryl Franklin
I had to have two cards deactivated the other day but I already got the replacements two days later and the fraud taken care of. The customer service was very helpful. My morning went from terrible, to only a minor inconvenience and I thank Navy Federal for that.
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June 2023 by AM Miller
I've had NFCU for 15 years, I think they are pretty good. They have free credit reporting and have answered the phone at 3 am (I was over seas so it was 3am here.) Taking one star off because the closest localle is in Cleveland in the federal building. They need more branches or at least ATMs in Ohio.
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June 2023 by Sarah Scriber
Great bank , I love NF but I just moved here from a different state and yeah they are right , there is absolutely nothing in Ohio because how do ya’ll have literally 1 location in the whole state ? WACK ! Hopefully an owner sees this and builds more locations around the cities , cause too many people bank with NF just to have 1 location in a state … do better Ohio !
