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March 2024 by Aria Johnson
I ordered hot food that is over an hour late…. The representative on the phone provided no help and the driver said they were 2 mins away 25 minutes ago. Sitting with 20 hungry high school students on a field trip is not ideal. Will not use this location ever again.
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February 2024 by Nicole T
Staff is rude and nasty with the changes they have made.She an Lead or assistance manager that was handing out drinks and food orders saying unprofessional about customers and her staff joined in because she allowed it.
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February 2024 by Ryan Borden
Don't even know what to start.And even some of the sandwiches that they did have they were out of certain ingredients but offered zero substitutions.Ice machine brokenLemonade is poor tastingKiosk ordering could be smoother with substitutionsService sucked. Absolutely treated me like I was an inconvenience.And the lady acted like I was a huge inconvenience because she had to stop texting her phone and give me a spoon for my soupComplained to me it's probably in the bottom bag but it wasn't, there was no spoon.
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February 2024 by Kristin Wandra
Baguette is always hard as a rock. Three of the tiniest slices of avocado on my salad, I expect better quality for an $18 small cup of Mac and cheese and half salad. The lemonade looked absolutely disgusting, foamy and fermented looking and the green tea was completely out.
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February 2024 by Kristina Harkins
If I could give zero or negative stars, I would. It's so dirty and disgusting. Service is super slow, the hot food was cold and the cold food was warm by the time we got it 30 minutes after we ordered. The lady that "cleans" the dining room was going off about the tables being moved while sitting down during almost her entire shift. Everyone was rude. The food portions were not even close to what we get at a normal Panera. No fresh bread to go with the soup for lunch, tasted like it had been sitting out since early morning because it was stale and hard.
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February 2024 by Juan Umana
While it is convenient to have a Panera at a hospital, this one does not seem to follow the same standards of the Cleveland Clinic where it is located.The location is dirty, I once saw a cockroach in the drinks table going over the coffee lids and napkins. That I only saw once and I have been there several times.Now things you can rely on here are: staff are always very unhelpful and moody, your orders will frequently be incomplete or wrong, coffee is usually out or cold.Regardless of all these issues it is convenient because you can order from the app and come pick your order at your convenience.
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January 2024 by Kayla
Very disappointed with this Panera Bread! The staff was rude and unhelpful! The wait time is absolutely ridiculous, so if you are on a time frame, don't waste your time! We waited almost an hour for our lunch order and when we finally got it, the chicken soup had no noodles and was just basically broth! The sandwiches were put together completely sloppy and their iced tea tasted like sour water!! Awful! Super expensive too!
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November 2023 by Sharonda King
Nasty!! Just Nasty. Food, and table. I absolutely hated this experience. It does not taste like Panera.
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November 2023 by J Pavlinsky
I was excited about the Panera option at the Clinic until:Bacon missing from sandwich despite ‘bacon’ in the name.Decaf coffee from dispenser was ice cold.Do not recommend.
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November 2023 by alexander smith
This is the worst location for dasher. The staff ignored dasher showing the order at allParking: very hard to find parking space on the street.
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November 2023 by Marilyn Sudsberry
The manager refused to serve me lunch saying they had not received my order despite the fact that I had received a text saying my order was ready and showing him that the charge was on my credit card. He said my card showed the order pending. I explained to him that it would say pending until the next day. After much discussion I left - with no lunch. Now I'm back in Indiana with a credit card charge of $13.91 for a lunch I did NOT received. Very poor customer service!!!!
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October 2023 by brandon S
Literally, the worst panera crew. Came here x2, today (10/8/23) and In september around 11pm. The crew messed up the order completely both times. Today several girls behind the counter were giggling and said "hope you don't check your food" as I was leaving the place. Rude workers who intentionally hand incorrect food.
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October 2023 by Jon M
The staff is actually worse than the prices. For whatever reason this establishment overcharges for their horrible food. The portions are so small I wouldn’t recommend spending any money here. The staff is horrible. I ordered a sandwich and a bagel and paid extra for the cream cheese. I received just a sandwich and was not told that The bagels were not available. When I tried to get a refund, I was told they can only refund the whole order not just the bagel. This makes no sense and it’s a horrible policy, but of course I was greeted with the rudest attitude from employees. They need to close this place down and keep their cafeteria open 24 hours.
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October 2023 by Jodi M
Terrible service. Actually there is no customer service. Aside from the chaos in ordering through onsite machines and confused people everywhere, I ordered extra avocado on my sandwich. After I’m done with it I realize there was no avocado which I paid extra for. No one wanted to help me. They said talk to the kitchen. Lol they were swamped. He said, I can give you avocado. I said too late, I ate it. He said well I can’t refund you until lunch is over. He wanted to keep my only proof/receipt. I don’t think he credited me back. The place is a nightmare. Other paneras are much better. Avoid this one. This poor older couple asked me where do you order. I hated to tell them to get in line for the machines. They were devastated that there was no person to place your order with.
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September 2023 by Hillary H
Bagels are terrible… they made me cry.. it had hair. Hairy bagel no good on tongue. Cry cry cry .. I so sad bagel hairy … would rather eat buttered bag .. poopy bagel.. don’t even bother … I’m crying .. poop bagel