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January 2024 by Maria M
I needed stuff in a hurry, I called to try and order over the phone but that can't be done however Nakia told me my options, found the items I needed ahead of time so when I got there I got in and out 1-2-3. She was so helpful even before I made it to the store. There are still people out there willing to help (actually their job) but she went above and beyond. Very grateful to have come across her. God bless you Nakia
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January 2024 by Kelly P
The balloons I got were flat the next morning, and I paid extra for "high float."
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December 2023 by Pam B.
Absolutely a horrible experience. Costumes delivered late and they were sent back as party was over before we received the items 2 weeks later I'm still trying to get my money back BUT Party City has no idea how to look up the orders Stay away from this store.
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December 2023 by Thomas Walker III
Great selection of balloons and good service!
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November 2023 by robert howard
Very well stocked employees great customer related
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November 2023 by Laeisha Turner
My daughter brought a costume here the 23rd. Her auntie took her back on the 25th to get a different one. But she was told the 23rd was the last day for seasonal returns.... Wat made me made was that it was the same young girl who checked us out and I felt like she should have told us that when we purchased it. But instead she was running her mouth talking about the other customers that just left out... Very disappointing. And not good customer service at all
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November 2023 by Heather Douglas
Most cashiers are pretty rude, ignoring customers while on their phones at the register. They don't understand what customer service is. Clean store lots of variety of products
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October 2023 by kuda m
Just bought some balloons yesterday for a balloon bouquet for my son's birthday, next day all the balloons except 2 with the numbers had fell to the floor. I thought they use helium which last at least a few days. For as much money as I spent, this was such a disappointment :(
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October 2023 by Josie Wenning
Spent $47 on 6 balloons and paid extra for them to have high float in them. This is them not even 48 hours later. Clearly half of them didn’t get what I paid for.
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October 2023 by Terri Brown
In and Out for balloons!! Staff was helpful friendly and efficient.
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September 2023 by Icesis S
9 times out of 10, there is always an issue with my order at this location but it is the only one conveniently located close to me. When I first got ready to place my order online I did see pick up times available at 8;00 am but by the time I actually put everything in, the earliest was 9am so I selected that.I received an email about 730am on the day of the pick up telling me my order was ready. When I checked the hours on Google, it said the store opened at 8am so I decided to head on down. WRONG! When I got there a little after 8, the store was not open and the sign said 9am on Saturday.I had to leave so when I went back later, I raised the concern about receiving the email about my order being ready before the store was even open and the associate told me that it was something that happens. Well, it is something that someone needs to address!
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September 2023 by Erin W (Erin)
Very rude employees, dirty and disorganized store, no public bathroooms (even though there are clearly bathrooms?), would definitely try a different location in the future
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August 2023 by Callie Hohlfeld
My favorite party city in town. Always stocked, friendly and assertive staff, Joslyanne is just fantastic!!
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May 2023 by Frank Jones (frankenspock)
Couldn't find a single thing I needed here, and nothing about the store's organization makes sense. Expect to spend a lot of time wandering the warehouse-sized space looking in every aisle for something they don't carry.
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May 2023 by Tasha V.
Sadly, manager Marissa and her poor customer service ways have not changed. Neither has the low competency level of the staff here. My story is too long to go in details, but this store sent the wrong order 3 times! The fourth try was finally correct but all of the latex balloons were deflated! They refused to give us more new balloons, but after putting up resistance, they finally decided to give us a refund. If you want bad customer service and a wrong order then this is the place for you. To Marissa, please get customer service training and stop being scared of your customers. You are the one who is quite frightening.
