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March 2024 by Lori Bott
I order my food and ask for no teriyaki sauce. Of course they put it on my sandwich. Order took forever, I am on my lunch break and going to be late back to work. I run back in and tell the cook, he explodes, goes behind a wall cussing and f-bombing. Starts to make it again. I go to another guy and asked for refund because I can't wait. He is clueless how to do it. I ask for a manager and it's the cook that is cussing.He fixes the issues, then goes in the back cussing at me and yells at me to never come back to HIS shop again. I left , was late back to work and nothing to eat. I went 10hrs with no food and work a very physical job.This guy shouldn't be working with the public, let alone as a manager.Guaranteed, I will never go back.
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March 2024 by Sabrina Robinson
The guy who wraps sandwiches and packages fries in bag Do Not WearGloves.He touched the fries with his bare hands when they fell from the scooper. All Food Handlers Must Wear Gloves according the Rules an Regulations. Prior to that he was eating and did not wash his hands.
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March 2024 by Denise Harrell
Omg I love their steak sandwiches and their cur fries with a large lemonade just perfect ???
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February 2024 by Brittani Bailey
The sub was good very fresh. However, Jim took our order and I must say he was rude and shouldn't be interacting with customers. He needs to learn patience and to listen to the customer he got 3 things wrong on our order when he rang us up. Hey Jim if you hate your job you should find another one. You seem miserable and the facial expressions you made while taking my order showed you were annoyed and frustrated. Learn patience. Do better.
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January 2024 by Charlie. S. Hines
The steak was so hard I couldn't do it through a wall it was so crowded I couldn't even get in the door so I had to wait at the window just to get
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January 2024 by Dan Kranefuss
This location has the best food and service of any Penn Station in the greater Cleveland area (my sample size is 4 restaurants).
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January 2024 by Sandy Osman
Had been a long time since I was here. Was surprised at how much the price has gone up. Got the steak sub was disappointed in the amount of meat and filling. Got more bread than filling.Got also the Reuben and that had the right amount of meat, cheese and sauerkraut.
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December 2023 by Clever Samayoa
I placed an order but they say they never received it and charged
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December 2023 by Trent Szente
I have no reason to not give them 5 stars. They function exactly as a good penn station should. If you want to know how good these guys are by comparison, go try the one at Steelyard Commons. You feel like someone spit in your face every-time you leave there.
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December 2023 by Black Rose
Young guy on the register was nice & interesting. Quick PSA! If ol’ Jim is on the grill, your sandwich is GUARANTEED to be short on the meat. He thinks he’s a smart guy, but sorry, us thickie rickies pay close attention!!! Bare spots in the sandwich, loaded up with cheese & mayo… When the brown guy with the afro, or any of the girls are on the grill, your sandwich is going to be on point. Not Jim because JIM GIVES OUT SHORT MEAT? Stop being stingy Jimmy!
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October 2023 by Nicc lottii
Jim probably still lying about retiring lol, just to act like a complete passive aggressive alcoholic golf n*** in public. Literally got into hard drugs just cuz that garbage location. Most of the customers are either dopefiends or plugs, no shocker. Working in Rocky River 5 years straight with a Penn Station in the same plaza, but I chose this dump here in the middle of Fetty Bay. Garbage in full swing.
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October 2023 by Jane Tyson
Don't get it thru grub-hub thoughThey messed my order up and I had to go up there personally and straighten things out, not a happy
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September 2023 by Paul Collison
Can't fault the staff, the food wasn't to my taste, but I asked for something the didn't have. Their Phillies and so on are great though.
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September 2023 by Eric Braden
Their fries were garbage...mostly small bits left after the good fries were sold.
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August 2023 by Dan Harris
This location has gone down hill, its dirty, slow, service is non existant, they don't care.
