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October 2023 by Marcy Prasek
Gave 2 stars instead of 1 ONLY because the driver who had to relocate the POD was so helpful- otherwise I will NEVER hire POD again!!!
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June 2023 by Margaret Andorf
I had an issue with an item shifting in my POD that didn’t allow me to open the door. Val was sent to troubleshoot the issue and went above and beyond to fix the issue. I was grateful for her assistance to get the problem resolved!
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May 2023 by Patti Powell
I looked at several similar companies but went with PODS because of their reputation and online reviews. I was not disappointed. Drivers were professional and timely. Booked it all online and it was super simple and clear. I highly recommend PODS.
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April 2023 by Andrew D'Souza
Oh God not Pods!I moved from Ohio to Charlotte and decided to use Pods after hearing about it online. I selected moving and storage. For storage, I chose a Pods facility. I had two options of which Pods facility to store it at and chose the one in Charlotte. I assumed that when my Pod was picked up from Ohio, it would be taken immediately to Charlotte. The agent I had spoken to said to call 3-4 days in advance for when I want it to be delivered to my new address in Charlotte. When the time came, I checked online and saw that my Pod was never shipped to Charlotte. With friends flying in to help me move, I had to tell them to cancel their flights, as the earliest day for my pod to be delivered was 10 days from shipping.If you are uncertain about the date for when you are moving in, do not use pods. They are about as flexible as a geriatrics knees. When I asked why it takes so long, they said “they have to transfer my stuff from the original pod to a smaller pod”. With pods not only are you paying an arm and a leg, but you also pay with your mental health.
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April 2023 by Chris Wallace
David did a wonderful job retrieving our POD. He laid down planks to protect our yard and loaded the POD on the truck without a bump! Much better than the deliver driver who left it almost sideways in the middle of our driveway
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April 2023 by Naomi Gayz
Disgraceful! My friend recently passed away an his EX who thought she can go an steal from him, she contacted this company an they just went ahead an placed a huge POD on the property without anyone's consent. We called this company multiple times an they advised us " OH WELL " we don't know what to tell you " We just trust that the person who calls lives there" Really?? The amount of mental distress this has caused plus Code Violations we received has been a nightmare, meanwhile this individual literally stoled from us. POD company just did nothing everyone form this company protectected the person who is the thief more than us. This is most disgusting thing I have ever seen in my life!!!
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March 2023 by Fati Ro
I would not recommend PODS moving service to anyone. My family and I were moving from Ohio to Jacksonville and decided to use PODS to transport our belongings. Unfortunately, our container never arrived on schedule and we were left stranded in Jacksonville with two toddlers and no belongings for 10 days.To make matters worse, this happened during the height of the pandemic when we were at a high risk of exposure. We were forced to rent a hotel and spend additional money and time trying to locate our container and belongings. This was an incredibly stressful experience for our family, and it was made worse by the lack of assistance from PODS.After multiple attempts to reach out to PODS for an explanation and assistance, we received no response. The lack of communication, support, and reliability made our move far more difficult than it needed to be.Overall, I was extremely disappointed with the service we received from PODS. I would advise anyone considering using this moving service to think twice and choose another provider. During these challenging times, it is crucial to work with companies that prioritize their customers' safety and well-being, and PODS clearly failed to do so on so many levels .EDIT :if you receive a message from them saying reach out to us at this email with your case number , just know they will take your number and tell you "thank you for your feedback , we will forward it to the appropriate team to improve our services". Nothing will be done to improve YOUR experience .
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February 2023 by Alan Perez
Used on two separate occasions. Both were very positive. Excellent customer service from start to finish and a quality container.
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January 2023 by Anna Maslanka
Val from Brooklyn Pods was great. She went above and beyond in service and requests! Would recommend and use again
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November 2022 by Dana L. Lee
Excellent experience from start to finish and from A to Z. I, honestly, did not have any problem with PODS in any way, and will highly recommend PODS to everyone. Thank you to PODS and staff!!
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October 2022 by Linda Ackroyd
First time using PODS. Cannot say enough good about the entire experience. Highly recommend to everyone.
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August 2022 by Yasein Ganim
Terrible service still waiting for a call back...I was told that the storage would be waived and nobody calls cack as promised. I asked to make sure that the delivery drivers use the plates because i have sprinklers and not once. Not twice but 3 TIMES ALL 3 PODS DELIVERED AND PICKED up crushed the sprinklers and lawn torn up. the list goes on
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July 2022 by Paula Washington
This company had no problems calling and communicating to get my business and had no problems getting all of the money required for the move. They became silent when it came time to deliver my PODS on time. Never communicated that they felt a form was not completed and so did not transport my PODS on time. Their solution to the problem was to blame me--the client who paid all invoices on time, the client who followed up with calls to make sure delivery dates were confirmed, the client who followed their agent's instructions. We sat waiting for the delivery time email, then the day of the confirmed delivery date had to call to find out what was going on--only to be told our PODS were still in the originating state and had never left--because they did not see a record of an agreement being accepted. BUT THEY ACCEPTED all of the required payments in full without any problem. HORRIBLE.
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June 2022 by Brian Bell
We were happy with our PODS unit and services. We sold a house and moved in with a parent until we figured out what we were doing. We ended up building and having our belongings in a PODS gave us peace of mind. The communication with PODS was excellent! They were easy to get a hold of and answered questions quickly. Delivery, pick up, re-delivery, and re-pick up were all on time. The drivers are excellent and caring individuals that explained everything very good.
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June 2022 by Eloise Burks
This was my first time using PODS Moving & Storage and I would recommend using this company. It can be affordable for your needs; and the time(s) are flexible if something unexpected happens. Communication is great for ETA (Estimated Time Arrival).
