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May 2024 by Mariah Woodley
The are very unprofessional one of the workers looked high she gave us the wrong order one of the worker was getting loud need better customer service don’t go there !!!!!
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March 2024 by EXODUS
The Starbucks employee did not listen to me I had to repeat myself three times, and when I offered to show her the recipe for my drink she said she didn't have to to do all that. The service was bad overall and it was ghetto for a campus coffee shop.star bucks has high standard they need to retain employees. The time is 8:12pm 03/03 I will not be coming back
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December 2023 by robin rentrope
The customer service here is horrid. I keep going and they get consistent traffic because it's on a university campus at dorms and people come here as the easiest place to get a coffee or tea between classes. My orders are always simple, I'm quick, and I smile and say hello to the workers but I've received a smile maybe one out of 20 times. And once, I dropped my drink because it was handed to me very very hot without a protector and my hand reflexed and I dropped it. They were very rude about it even though I apologized and offered to clean it up. That was on a bad day for me - I get poor customer service consistently, so on many good days, but to receive it on a bad day just feels cruddy. They just really suck in service on a regular basis across the team.
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September 2023 by Razan Alsabih
I always wish I could come here but unfortunately, the handicap’s door button didn't work
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September 2023 by Yuxin Yang
A venti pink drink but with several oz of air ????
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September 2023 by Zach Brandon
Firstly, I never write reviews, but this experience warrants it.The manager there is absolutely crazy. She has screamed at me extensively when my order was made completely wrong and argued with me about whether I asked for my drink as iced or hot. (Btw I never ever have ordered a hot matcha in my life so I wasn’t about to start now) She verbally berated my girlfriend and me and screamed for at least two minutes on the top of her lungs before angrily going to remake the drink.An important note is that, the Official Starbucks policy is that when a drink is wrong or if there is any confusion, employees are required to remake the drink with no malice. Also, I notified the manager very politely that I ordered my drink iced not hot and she started straight up screaming. Everyone felt uncomfortable in the store, all the customers looked scared and the employees, which are all nice except for the manager, all also looked apologetic and frightened.Because the manager was so upset and angry and took my drink to the back room where the cleaning supplies are kept etc while she was remaking it, I was too nervous to drink the drink afterwards in fear that she spat in it or worse put something worse inside it out of spite. She also seemed quite gleeful which was uncharacteristic of her demeanor in general when she gave me my remade drink which I found extremely suspicious.I have heard that managers of each location have the power to delete and edit posts but hopefully before this gets taken down, people see this and don’t waste money like I did there and instead go to coffee house just down the street or the other Starbucks location 5 minutes away for a much better experience free of mental trauma.I genuinely feel bad for the workers that are there because they probably have to put up with a great deal of abuse and life is already hard enough as it is without certain people like that manager making everything a living hell.
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September 2023 by Tiffany Morales
The staff here is so rude! Yesterday one of the workers was yelling at the customers to line up a different way and wow! her tone was enough to make us turn around and leave. Your drink is correct only about 50% of the time. We’ll go somewhere else from now on.
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September 2023 by Samantha Michaelson
Some people here are extremely rude and need to learn how to smile be polite. The heavier set white female with blue hair is aggressive towards certain customers and I don’t know why this is allowed. It’s disturbing and annoying to see. I would not recommend this location.
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September 2023 by Alessandra Galvan Flores
The lady at the cashier was super nice and had a big smile! Truly made my
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July 2023 by Nisha Bhattarai
Rude employees and poor customer service. Their lack of respect was quite evident, and it left me with a negative impression. Will never order here...
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July 2023 by Terdsak Tachakitkachorn
Hideaway coffee place at the edge of Circle. More cozy and peaceful than another Starbucks at the MOCA square.
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April 2023 by Maya G.
Worst Starbucks ever! I accidentally picked up the wrong order at the counter and they barista screamed "THATS NOT YOURS! KNOW YOUR ORDER!". She could have handled it much more respectfully instead of humiliating her customer! Moreover, staff through a fit when moving a table saying "this isn't your home, you put it back when you're done". This is not how you treat your customers, not at all.
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April 2023 by Ss77
Bad customer service and non respectful to the client I was so nice to the lady that she said that she is the manager and that’s my first time that I had seen a bad manager like that and she was rude.
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April 2023 by Rose
If you want to meet the rudest of Starbucks employees, give it a try.
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March 2023 by Ross
If you want to meet the rudest of Starbucks employees, give it a try.
