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March 2024 by Heather Cole
Staff is always friendly, even during busy times.
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March 2024 by Lisa James
Staff are bickering and chit chatting. The staff was very unprofessional! Waited 30 minutes for a coffee. One staff member that just arrived was drinking water at the work area. We are now texting on the phone instead of making orders. Wrong name was put on my
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February 2024 by Laura Koznarek
Worst customer service and constantly getting orders wrong. They have made every order I have placed here wrong and all I order is cold brews and tea. When you ask to fix it, the whole staff gives you and attitude. I ordered a trenta and my "fixed drink" they gave me was a grande. Bi literally never leave reviews but after 5-6 messed up orders and a ton ofoney wasted I had to.
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November 2023 by Ginni Tuggle
Service was terrible. The baristas served their friends first while others waited 20-25 minutes.
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November 2023 by Mackenzie DeVore
Love the starbucks in the crile building always able to get my morning coffee before my
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October 2023 by Henry Braun
I ordered a coffee they were not busy at all after 15 minutes left without a coffee but was charged. The employees seemed to not be getting along and yelling at other employees over the counter wow look who didn't call off today not sure who the manager was but needs to get the place under
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August 2023 by Carla Wagner
The drinks are expensive.
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August 2023 by David E.
Worst customer service and you have to wait an hour for a coffee. Not a pleasant place to visit
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August 2023 by Karl Dehnert
We used several of The Cleveland Clinic locations . Most buildings have one. The staff was polite and although a few times they were really busy. The got our orders in a timely fashion. Everything was consistently good especially the hot ham and cheese ( my personal favorite) the blueberry scones were also quite tasty.
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July 2023 by Julianne Lanich
My new favorite drink!
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July 2023 by Sandra Slaughter
Inside hospital, short wait time, friendly service. No specialty lattes. ?
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July 2023 by Rhoda Sun
Bad service. Weird after taste.
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June 2023 by Michael Robinson
It's in the A Crile building. Service was slow and the new mint chip frappechino was a definite miss!
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June 2023 by Afshin Khan
I’ve had too many bad experiences at this store. From long wait times to being given wrong coffee (and not accommodated for milk alternatives as requested) to more recently being given fake currency notes for change. This is the worst Starbucks experience I’ve ever had. The staff seem too overwhelmed most times because there’s usually heavy foot traffic at this store, but things seem to be worst in the morning hours.
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May 2023 by Jane G.
Would give Starbucks at Cleveland Clinic Crile Building zero stars if I could. Closes at 5, but should be updated to 4:45. I got there at 4:45. Worker said they stop making espresso drinks at 4:45, so she wouldn't make me a latte because "the stuff was already put away". The workers realize this is a coffee shop at a hospital, right? Healthcare workers need their coffee as do patients/families grabbing a cup after a long day of medical visits. If you're at Cleveland Clinic, go to the other 2 Starbucks at the hospital - Q and H buildings - they actually want to do their job.
