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March 2024 by Heather Cole
Recently, I've been spending a significant amount of time at the main campus due to my health needs, so this stop here at SB has become part of my self-care routine. It’s always busy, employees are usually always hustling, but despite the stress they’re always pleasant and I’m grateful for that.However, a reminder to all how it can be a bit challenging for everyone regardless of employment or patronage when dealing with individuals who notoriously order “that 2XL strawberry drink” and insists on “each strawberry piece being removed by hand,” causing for unnecessary delays. Dietary requirements vary and should not be confused with being unreasonable.Let's all remember to contribute positively to the overall atmosphere and benefit to everyone.
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February 2024 by Homer Simpson
Ran out of fingers counting how many times I’ve waited 30+ minutes for a black coffee.
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December 2023 by toddnkath
Very busy place but don’t dare ask a question. Yesterday I asked the cashier, who was idle at the moment, if they have something, and the overweight female manager scolded her for talking to me and said I can ask her the question. The manager turned around and ignored me. The cashier even said the gentleman is standing right here, and still the manager ignored a 2 second question. Cashier was sweet and great, manager was awful. I feel bad with those that work with her. Today I witnessed someone actually get the manager’s attention to ask a question, and before he could ask it, the manager rudely told him they are behind and they’ll have to wait. He was left standing there as she turned around and walked away. She needs not to be in retail and work by herself.
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August 2023 by Charles Levert II
It is very crowded and slow service. It is best to use the app to order ahead.
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August 2023 by Alex Nahon
Usually busy but they try their best!
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May 2023 by Melvin F.
First time at a Starbucks .. use the drive through .. it was very fast ..
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April 2023 by Lee Davidson
I have been working as a contractor at the Cleveland Clinic's Crile building since January of this year. This Starbucks is the busiest one I have been to! Despite that, your crew there is amazing! I have gone from being the "Venti, No Whip Mocha" guy to being greeted by name every morning! Carina, Gabby, Mimi and Charina all greet their customers with a smile and a good morning, no matter how overworked and tired they may be! I rarely go in the afternoons, but When I did Kevin showed the same great customer service! I hope to return soon, but work calls me elsewhere! To everyone else whose name I forgot(and those I mis-spelled) please forgive me, I WILL miss all of you!Lee,The Venti No Whip Mocha Guy!
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March 2023 by shouq
The white lady (idk her name) was so cute and hardworking today. Wish her the best of luck.
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December 2022 by Shauti Dickson
Great coffee
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December 2022 by Johnny B
Great service. Starbucks has lost the coffees house feel and the coffee has become no average.
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October 2022 by Erica Hennigs
Ordered coffee at 730 thru mobile app. 35 minutes later I still did not have a simple tall pikes. Woman handing them out tucked some drinks under her arm to carry more. Pretty disgusting. Could not cancel my order. Had to leave
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October 2022 by Daniel Waller
Always the best.
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August 2022 by Paul Pellegrini
The Starbucks near the dining room is closed. This Starbucks does NOT know how to manage the volume of traffic they are dealt in the mornings. Literally 40+ people waiting 45 minutes for a cup of coffee. Was at hospital all week. Did not attempt a second visit due to the bad experience.
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May 2022 by Lydia Burros
Takeout: Yes
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April 2022 by tia Dickson
Great coffee
