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November 2023 by james Walker
Very good and secure storage facility would highly recommend it.
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October 2023 by Michael R.
This dump is still the worse..still so salty from the two female employees stealing everything of value while I was in the VA hospital. This business owner(s) are either complicit or just don't care. People put things in storage because they are going through some things and just want some place to put what valuables they have left...somewhere safe...THIS IS NOT THE PLACE...it's like putting the chickens in the foxes den. So sad the way they rummaged through m y personal items..then left it trashed..and have a "so what" attitude because there were no camera's so they basically can do what they sant...Do not trust!!!!.
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August 2023 by Shawn Harper
I have been looking for a storage service that would be accommodating,clean,secure and friendly,and then I met Leah,at your Berea,Road location. She was so kind,professional and detailed i almost got goose bumb's. This is a trait that is hard to find now a day and I appreciate you having her as the lead for your company. With Great sincerity. S.Harper
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July 2023 by Adam Hovanec
The staff was more than helpful, knowledgeable and caring in attending to my storage needs. we were quickly able to determine what unit would be best. the price was fair. all my additional questions and needs were quickly and kindly addressed. The facility is well lit, secure, clean and well maintained. I would certainly recommend this location to anyone. thanks again to the two women that took care of me. they made the entire experience much better. In addition, they both continue to try and make my experience positive each time I use the facility!
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July 2023 by Jennifer Comodeca
Awesome place Just wish they would take a payment plan when you missed a payment besides that wonderful
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July 2023 by Kelly Marten
Site person at Berea Rd National Storage (don't know her name) was extremely helpful and made a bad situation (we'd been stood up by our movers and needed storage pronto) a lot less painful. Location was clean and a very cool space. Thank you!
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June 2023 by Q Coldwater
Just the worst business possible. Auctioning people’s property without any notice. Completely against the law. Impossible to get in touch with anyone who own the business or corporate. DO NOT STORE YOU BELONGINGS HERE!
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May 2023 by Nicole Green
I absolutely hate. I have to give 1 star. Please DO NOT do business at this place. YOU WILL REGRET IT!!!First, I had to give up my license to use a roll cart. The custom service is HANDS DOWN the WORST I have experience.The employees were rude, did not know how to speak to customers, and polar opposite of helpful. I needed to use the restroom while there, and the restroom door was padlocked for no apparent reason(approx 1:30 pm). After I was finished, I went to the office to return the cart and retrieve my ID. I found the first office door locked. I THEN proceeded to 2nd door, which was also locked, and when I went back track, I realized I was locked in. After about 20 minutes of walking around a maze, I found my way out of the facility. I went to the main entrance, which was locked with a will return clock set to 3:30 on the door. I called number...no answer. I then called customer service... a woman who would only identify herself as "J " assured me I was mistaken, and the door I went through did not lock me in. She offered no help aside from her sarcastic remarks. I then called Lakewood police... hoping they had a number to reach someone in case of emergencies.. but no one answered the 2 numbers the police had. The employee returned at 3:40pm. I then was given my license from her back pocket. In the meantime, a gentleman who had purchased a locker and the garage door closed on the bay he backed up to and, in turn, had his truck trapped in the door. Stay far away from this place.
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April 2023 by Aidan Boroq
I had troubles getting into my storage unit but had great help and service from a worker named Tanya. The storage rooms have great price to sizing for the rooms. Overall great place and great customer service
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March 2023 by Sherry McQ
I have used your facilities for many years now- multiple lockers- multiple sizes. Been there thru many management and staff turnovers but never a bad experience! I mostly have my "stuff" under control now and have settled in a nice apartment (down from a house) and no longer need a locker now but will definitely keep you in mind if need arises again! Thank you all !
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February 2023 by Travis Monroe
Oh lemme tell you about this place! The lady that rented our unit to us was geeked outta her mind on something. She took forever (45 minutes) to let me in the front door, she said she was attending an auction (smoking crack)Fast forward two weeks later to when we were moving all of our stuff out…when checking in to the get the uhaul went smoothly until I revved her up and it sounded like a tractor. Someone stole the catalytic converter lol. When I opened the door to our unit I found that someone had rummaged through our stuff and stolen several expensive items. I called and made a police report and the woman working the front desk came and did an inspection of her own. She inspected the door and the lock and couldn’t figure out how someone got in. Don’t. Store. Your. Stuff. Here.
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February 2023 by Aferdita.alicka Aferdita
I had a very pleasant experience. The employees are truly amazing they went above and beyond helping me!
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February 2023 by Denisa Alicka
This place is awesome. Leah definitely goes above and beyond with the tenants and keeping the place clean. Thanks Leah
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January 2023 by Madeline Wood
Items stolen out of my indoor unit. Apparently the doors are always open for thieves to steal what they please. My husband was told they had random people walking around the other day inside. Whoever broke into our unit had a master key. Haven’t heard any apology from the store nor the woman working the desk. Police report filed, waiting to hear about checking cameras but reading previous reviews says I shouldn’t hold my breath. Pay a little more and have your stuff in an actual secure place. This place needs closed down, no one should have there items stolen from an INDOOR UNIT WITH LOCKS. No security measures are actually there to keep your items safe.
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November 2022 by Tonya Gallardo
Tanya was very helpful and noligable. With helping pick out the storage unit I needed. Would recommend ?
