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September 2023 by Brad Yoder
I could not have asked for a better experience with Third Federal, who provided the mortgage on our house purchase! I'm an accountant, so I know what to look for in getting the best value, and went with Third Federal even though I live in NW Ohio. Their rates are very competitive and their six month preapproval, rate lock for 60 days at preapproval AND an additional 60 days from offer acceptance to close is completely unheard of! We also were able to take advantage of a zero closing cost option, saving us about $3,500 in closing costs!The application and closing process was also quick and seamless! It did take I think close to a week to get the initial fully-underwritten preapproval. However, once we had our accepted offer, we had our final loan commitment (including appraisal and everything that had to happen) within one week! We opted not to because it was not beneficial, but if we wanted/needed to we probably could have closed within 2 weeks of offer acceptance! Now that is unheard of unless you're dealing with a cash buyer!Clay, our loan officer out of their Avon location, was great to deal with, easy to get in touch with, and prompt in responding and keeping us updated. And when there was a day that he was off and we had a time-sensitive question, Barb in their Avon location was able to step in and help us out!I cannot recommend Third Federal enough. When shopping for a mortgage lender you care about two things - price (interest rate and closing costs) and customer service (getting you across the finish line). Third Federal excels at both!
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May 2023 by Ronald Asselborn
I recently closed a home mortgage with cash-out. Thier rates were competitive but their service was poor. Tenara our rep didn't return 2 important emails just prior to the closing. They charged us to close our HELOC loan without providing any prior notice and refused to waive the charge.Beware of this lender.
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April 2023 by T Mac
Just don’t deal with these people. 20 years, I paid the mortgage every month on time they made money on me. Roughly 9 years ago I got divorced had to buy my wife out of my home, was looking to redo my loan, went to the Mentor office, sat down with a woman, she said I’ll get back with you in a few days. I’ll call you in and discuss what we’re having to offer. None of that happened. I got a form letter in the mail, denying me. No offer at all nothing. I’m sick and tired of hearing Mark Stefanski every morning on my radio act like he’s for the little guy. He is not. It’s all about greed. Try Citizens Bank they took me right in. No problem still with them. Good luck.
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April 2023 by Black and White
Been with the 20 years, called in to see if there was any way I could skip a monthly payment just for one month. I was told there was nothing they could do and just pay by the end of the month. But they will add late charges and give me a negative mark on my credit. Even after I called for help for just one month. I will never recommend them to anyone. This is not the first time I have had trouble with them. I wonder is the CEO aware of all the shady things going on in this bank. Or is it just the fact it's in a urban area and they do as they wish.
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March 2023 by Michael M
I was pleasantly surprised with my Refinance with Third Federal. I saved Thousands of dollars in closing costs, compared to what other lenders were offering me, and a very competitive rate.While they are most certainly not the most efficient in loan processing, or handling... they make up for it, in great customer service and pricing. I literally saved almost $7,000... and got a very good interest rate.I would recommend them to anyone. Just be a little patient. They are working with technology from the 90s. It was worth the savings for me.
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October 2022 by Crystal Johnson
THIS PLACE NEEDS AN OVERHALL ON STAFF AND CUSTOMER SERVICE NOBODY CALLS YOU EVERY DAM DAY FOR LATE PAYMENTS BUT PEOPLE WHO ARE IGNORANT GET PAST YOUR PERSONAL FEELING AND STOP BRINGING THEM TO WORK I DO NOT LIKE THIS BANK PERIODT FIND ANOTHER INSTITUTION
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September 2022 by leslie meade
I have always had a pleasant experience with The Third Federal staff. At one point, after losing my job, I thought I would lose my home too but they were very patient and understanding and waited a whole year before asking for any payment from me. I can’t say enough good things about them.
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August 2022 by Christian Musselman
3rd Federal canceled my HELOC because we moved out of our house for repairs. We had just written a check to our contractor when we received their cancellation notice. CSR tried to help, her managers denied the request. BTW my credit score is over 750, my home is worth 650k and we owe 200k. Our HELOC was only 23k. There are better options for most situations than 3rd federal… what a waste of time!
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July 2022 by Dirk Stephenson
Fantastic mortgage experience. First time home buyer in 2022 and worked with the Hind. My closing agent and realtor had never worked with anyone at ThirdFederal and they were very impressed. "The most thorough and responsive" they had dealt with. I agree - thorough, responsive, friendly, helpful...even funny. I look forward to working with them again. THANK YOU!
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June 2022 by Rick Griffin
NOT SURE WHO IS DOING UNDERWRITING AT THIRD FEDERAL THESE DAYS. BUT I AM A CUSTOMER FOR OVER 22 YEARS WITH OVER A 800 CREDIT SCORE AND 3 PAID OFF LOANS WITH THIRD FEDERAL AND I GOT TURNED DOWN FOR A HOME EQUITY LOAN LOAN THAT WOULD BE LESS THAN 50% OF THE VALUE OF MY HOME TODAY
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May 2022 by BrokenRecord
Does it even sound like a good idea to skip over First or Second Federal? I had them reject my mortgage three weeks out from closing after working with them for a month and after they took over $600 in fees and rate locks. Never got a dime back. Kinda thinking this place is just a scam.
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April 2022 by Dave S
Does it even sound like a good idea to skip over First or Second Federal? I had them reject my mortgage three weeks out from closing after working with them for a month and after they took over $600 in fees and rate locks. Never got a dime back. Kinda thinking this place is just a scam.
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April 2022 by R D.
I can not log in online. My login information has worked for years. I call and a machine tells me they I'll call back. I have done this numerous time. I have never recieved a call back. how do I pay my loan?
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October 2021 by Monica Zwipf
I wish I could give 0 stars. Absolutely no help. Branch tells me to call customer service and customer service tells me to go the branch. No one wants to help customers at this bank. Very disappointing.
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October 2021 by The Cash
I am new to town and looking for a banking institution to work with. After reading these horrible stories/reviews.........."Run Forest Run" about as fast as i can.And word always gets around!!!! And they don't deserve that star.
