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February 2024 by Chet Trimble
When it comes to repairing equipment poor elevator still broke cartridge either missing or none usable and is costing time for the customer to be able to use said vehicle and equipment without having to wait on somebody else or make complaint
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January 2024 by Cristina Sarsama
The truck was broke. Driver door was jammed when locked so had to crawl through passenger door each time, split my finger open. Transmission was broken, pedal to the floor and was slowing down on the freeway then shot up and almost hit someone then again slowed . Dangerous as hell and felt like and sounded like I was driving a wreck. When I called and told them they didn't care at all. May try Ryder next time, this sucked!
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January 2024 by D Jones
Always waiting even when they don’t have customers. No one speaks in a personal capacity. Propane button been broke for at least six months. Bad language, smoking right outside common entrance, workers poorly trained
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December 2023 by BRADTHEMUSICIAN
Everyone was super nice and I appreciated their help throughout the entire process! Alex(or might be Alison sorry bad memory ) at the front desk was a life-saver and I was glad she was able to help me out and was super kind and friendly, something I needed and appreciated very much that day. Thank you all around!
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December 2023 by Dylan Cali
Have had storage with this location for years. The staff is great, always really helpful. Never had any issues. Plan to continue using them for storage for years to come.
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November 2023 by Kameron Hoskin
Overall decent experience. I did reserve a dolly with my truck and when I came to pickup they said not a single dolly was available to rent which was frustrating. Other than that this location was fine
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October 2023 by Debra Sanders
Need better display of name tags, employees shouldn't be able to work without the proper uniform on, they need to train employees about better customer service and manners. Pick up day was fine, no problems but drop off day had me fuming and ready to explode. The employees I dealt with on drop off day were so rude and cocky.
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October 2023 by Craig Rozario
This place is a scam. They did not have my reservation despite charging me. Workers refused to help in any way; they just told if I had a problem I can “take it up with corporate”. To call this a business would be a joke, do not waste your time/money here
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September 2023 by Raychelle King
Items not available during pickup time. Not knowledgeable staff. Staff not supporting each other. Did not receive my equipment. Was no second staff there to help the girl out. Girl tried to change contracted pay rate after we had returned the truck. Still had to pay for time that we did not use because of the staffing and issues with the set up the night before. Contacted customer service over the phone before even getting my truck and they said that there should have been no issue picking up the truck and that I was not at fault (said over the phone in front of the employee) Will never use this location again. Horrible experience. Will be in contact about the issues. I will make sure that my school network black lists this facility.
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September 2023 by AboveAverage Enigma
All I'm gonna say is this particular uhaul hires anyone it seems and they're all thieves, the gm has got to be running some kind of scamming ring at this branch there's no way so many damn thieves can slip pass an interview and work in one building unless something's going on. They need to be investigated thoroughly. Con and deceive is their m.o. and it's very disgusting. Don't let them trick you either NOBODY working here is "gangsta" believe that.
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September 2023 by Jaceta Mahone
This is the worst place I've ever dealt with. They have roaches, Allison the gm has the worst attitude. I've been waiting on the manager over to of her to call me back for 2 weeks now. Just a horrible experience with this location. ? if I could have rated them no stars I would have.
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July 2023 by Desiray Searles
they stole my money said I never returned the truck they couldn't find it then when they finally found the truck the stated I didn't put gas in the truck and I went triple the miles do not recommend they are theifs that will steal your money
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July 2023 by Eric Harris
Trucks tire sensor was broken, engine light was on, they claimed I didn't return the uhal, once that was taken care of they then proceeded to charge me way more then they should have claiming I returned the truck with less gas and drove farther then I actually did. Very unhappy with my experience. On top of all this they didn't even have the van rental I was told I could pick up there and I had to drive the 10’ truck instead.
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July 2023 by Shalisa James
Originally my truck was unavailable because we could not find a key and I was so stressed and upset because I thought my moving plans would be postponed. Johnathan took great care of me he was apologetic about the inconvenience offered me a $50 refund for not having my reserved truck and was still able to get me into a smaller truck. He was very under and provided me with the best service. I would have had a terrible experience if it was not for him.
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June 2023 by Rebecca Knaley
The battery died in the truck I rented during my moving trip. I contacted roadside assistance and waited on hold for 30+ minutes. They recommended using the app to dispatch roadside however the app was down and not working. This was extremely frustrating that then I had to wait at the truck for roadside to come. I was unable to finish my move. I have had an extremely difficult time contacting this UHAUL store during this issue. When I walked into the store afterwards I heard phones ringing employees just sitting on their personal cell phones completely ignoring the store phone ringing. I have also had a hard time getting ahold of the manager to receive a refund and credit to finish my move.
