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September 2023 by Eyecatchers car club and mobile car wash mc
Reservation 1 hour lateNo trucks checked inBad service don't recommend this location
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September 2022 by Nicole M.
The best! The guys are the best around! As long as you come to them with respect they will give it back. I have never had an issue with them. They are professional courteous and funny. They are really great group of guys. I highly recommend this place.
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April 2022 by Bobby E.
They don't even answer the phone. Always grossly understaffed. Horrible customer service.
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October 2020 by Agnes I.
Well, well, Yelpers, your girl is back with another YELPTASTIC review. I visited this UHAUL location on Clark Ave. in early June 2020 when I needed to get a small sofa moved from a friend's house and into my apartment (free sofa by the way). June 2020 is the same time when the Coronavirus outbreak was rampant across the USA and the world. I can't remember if any U-Haul employees were even wearing masks I got a rental pickup truck (see photos). I didn't need any extra equipment such as a rope but if you do, they have supplies available for purchase inside the office.TIP -- Renting during a weekend is cheaper because it costs less per mile than if you rent during the week. "It" meaning gas I believe.Before I arrived, I had previously booked the type of car that I wanted to pick up online. Then, when I showed up on Saturday morning, a front desk clerk helped me check-out the rental car.SERVICE -- Service was smooth from the moment I arrived to the moment I returned. When I arrived, one of the employees explained to me the basics of the car and also refueling the vehicle before I returned. I also could pay to not refuel the car but I choose to out petrol/fuel back in the vehicle myself after I was done driving. I waited just a little bit for the car guy to bring out the rental car to me but it was less than 5 minutes. Once I was done using the rental pickup truck, I returned it with the car keys. If you can't return the car during office hours then you can still bring the car back - just park it and there is a drop off box for you to place the keys in. TIGHT PARKING LOT -- One thing I will note about this location is that it is in a very tight location. The parking lot is where all the U-Hauls are parked so there is really no where for you to park your car as you go into the office. I was lucky to find a spot to park my car while I was in the office for a few minutes.Overall, this is a solid U-Haul (3.5/5 rating) but I probably will visit another location the next time I need to rent a car. Preferable, I'll visit a location that is bigger because the parking lot here at the Clark Ave. location is non-existent. Also, try to arrive early to pickup your rental car because it will get busy here later in the day.****- 35/200 total reviews in 2020- 411 total overall Yelp reviews- Reviewed on 8 October 2020
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September 2020 by El R.
Moving is always stressful but Randy at U-Haul made getting and returning the truck extremely fast and problem free. Randy was so kind and cheerful thank you for taking away some of the stress of moving. I would definitely recommend this location.
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April 2020 by King E.
I love uhaul services and products, but the customer service at this location is horrible the heavy set Spanish female seemed upset and rude. All I wanted was to just rent a truck and she was very dismissive and was not trying to acknowledge me, yells next while we are standing there in line. We weren't being rude, we were speaking politely to her and she just seemed annoyed. I understand during this time you're busier than normal but to work in the customer service industry you still have to remain professional no matter how frustrating and busy it is. Yes some customers can be a bit annoying but that is to be expected in the customer service industry. If the job you are working makes you that upset when you are there that should be an indication for you to move on with your career. U-Haul a reputable business should not employ people who bring their personal lives to work nor lack professionalism. Even if it's fake you still should wear a smile it can be contagious and change your mood. You earn a paycheck and you chose that job/career. There's people especially during this time of the Coronavirus that are unemployed and are concerned wether they will return to work after this pandemic shutdown is over. Be greatful.
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March 2020 by Droskie217 ..
0 stars! There was a Hispanic lady at the counter who just didn't seem pleased to help me,I asked her for the smallest box truck and she said "there weren't any available" I saw a few in the lot so I went back in and asked again and she said "we don't have any available because they are reserved" which she never mentioned before and she seemed even more irritated with me than she seemed before! She didn't give me the right information then got mad at me for making sure. Then I came back in to get a cargo van which they had available and someone walked in after me and as I was asking for the cargo van she totally ignored me and my brother and took the person who came in after us! Do not recommend!!!!!
