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December 2024 by adam tucker
I am so sick of the getto ass location and it's broke ass machines. I went again to deposit money in the atm in the drive thru and once again broken so I had to go back around and use the atm in front of the bank. No in any other neighborhood this would be ok but the puritas area is not safe to flash large amounts of money around. So I had to park far from the atm get out with my cane and walk in the ice,snow and rain to the atm to deposit my money this is unacceptable maintain your machines. This is a message to us bank Corp. If this happens again I will take my money close down my accounts and move to a better bank. Then I will make sure everyone in my family that has us bank closes their accounts. It's not that difficult to keep your customers happy don't pretend that it is.
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September 2024 by Sally Wilson
Not the friendliest staff
They are always slow ,even if they aren't busy.
Definitely need improvements. Parking lot is always dirty 😕
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July 2024 by Don Glass
Been going here for 7 years love the staff,great help,great banking thank u
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July 2024 by Magdy Sadik
Very good service.
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March 2024 by Justin D
Terrible phone service. I’ve called every us bank in Cleveland and dealt with them no problems. This location very unprofessionalRetaining recommendedThat was my fault for going back to second time I thought maybe it was just a fluke but absolutely horrible. Checked twice.
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February 2024 by Carmela Garcia
Absolutely horrific branch. Slow tellers who are unprofessional and not trained well in customer service or efficiency. After a long wait in line, I witnessed them turn away customers wanting to open checking accounts and who had questions- telling them “you need an appointment” or “you have to call——.” This branch is useless and gives US bank a bad name.
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January 2024 by Charlie. S. Hines
They have always treated me well
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November 2023 by Lucky Woadie
This is the bank that I set up with my brother, who classifies is MRDD, so I can manage his finances. To walk into this building and have the workers treat you with smart responses and hostility isn't acceptable. Try another branch if you want some respect. Good location...bad customer service.
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November 2023 by Stone Cold
It’s an older branch but they have always treated me good.
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October 2023 by Joseph Stein
I went to open up a bank account and I was turned away and told to do it online. The bank was dead with no one else in there and the woman claimed she had a 3pm appointment to help someone else open an account. It doesn't take more than 20mins to open an account and the bank closes at 5pm. I could've waited, I could've came back later but the workers in the bank seem like they're lazy. We left this location around 3:15pm and waited in the parking lot for about 5 mins, so we left the actual property around 3:20pm and I never seen anyone else walk in the bank or pull in the parking lot for the bank teller's 3pm appointment. 3.8 stars rating on your reviews and you deserve it.
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April 2023 by Sandy Genovese
Great people and very well rounded individuals who can help us
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February 2023 by channel wilson
The Hours for US Bank are Horrible, they are not for working people. I don't get off work until 5 Mon-Fri and they are closed, then they Close All the In-store Branches that had later hours. Honestly going to look for another Bank.
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December 2022 by Lillys crafts and gifts
I love it
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November 2022 by Micky Kurtz
Easy fast convenient excellent personnel cheerful to ATMs
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October 2022 by Jennifer Roberts
Love this bank! Mark and his team are great.
