Victra, a Verizon Authorized Retailer in Cleveland, OH, is committed to providing a positive experience for its customers. The store offers a wide range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Customers praise the staff for being knowledgeable, helpful, and patient, even during busy times. Employees like Cory and Uriah are highlighted for their friendly and professional service, answering questions, explaining options clearly, and assisting with setups such as eSIM transfers. Many customers appreciate the relaxed and friendly atmosphere, noting that the staff take the time to ensure customers feel comfortable and well-informed. One customer mentioned spending two hours with a staff member who helped choose plans and switch to Verizon, describing the experience as the best they've had in a Verizon store. Overall, Victra aims to connect technology to life in a trustworthy, fun, and profitable way, making customer satisfaction a top priority.
Corey R was extremely helpful and explained everything perfectly. Best customer service I’ve had in awhile.
March 2025
I had a wonderful experience while visiting the store. Uriah was more than helpful and explained everything in detail.
March 2025
Uriah is amazing!!! Patient, knowledgeable and makes the entire experience of getting a new phone sooo easy. What I thought would be stressful was not at all. Thank you.
