Victra, a Verizon Authorized Retailer in Cleveland, OH, is committed to providing a positive experience for its customers. The store offers a wide range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Customers praise the staff for being knowledgeable, helpful, and patient, even during busy times. Employees like Cory and Uriah are highlighted for their friendly and professional service, answering questions, explaining options clearly, and assisting with setups such as eSIM transfers. Many customers appreciate the relaxed and friendly atmosphere, noting that the staff take the time to ensure customers feel comfortable and well-informed. One customer mentioned spending two hours with a staff member who helped choose plans and switch to Verizon, describing the experience as the best they've had in a Verizon store. Overall, Victra aims to connect technology to life in a trustworthy, fun, and profitable way, making customer satisfaction a top priority.
Helped me find what I need and helped more than I could’ve asked for. Handled everything quickly and effortlessly. I hope more people get hired like that man. Thanks for a great experience.
March 2026
Treated very well and everything was explained to me. Fairly painless process.
February 2026
Corey helped me get a new phone in the midst of last months snowstorm, and he was awesome. Huge help, and super friendly! He got me set up with everything I needed for the new phone. We have another upgrade needed in the household, so we’ll definitely be back for Coreys helps, he is the best!!
