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March 2025 by Cynthia
My review is not specific to this store but the practice of rotating staff. I met one staff member at store #1 and when I went to see him, he was at this store (store #2), and salesman #2 was at store #1. Then I came to store #2 and met salesman #2 at store #2. I got a new phone and when I came back to store #2 to find the SD card I left, salesman #3 had no idea where it was even though I had called the store to have it put aside. Why does management move them around? It's bad for business.
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March 2025 by Mural Shelton
Customer service great
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December 2024 by Brittany Martin
Today, November 22, around 5:45 PM, I had an incredibly disappointing experience at this location. As soon as I walked in, the employee’s lack of basic customer service was obvious. There was no greeting, no “hello,” no “welcome in.” Yes, I admit I parked incorrectly, which was my mistake, but the way this employee handled it was completely unprofessional and insulting. A simple, polite, “Hello, welcome in! Just a heads up, your car isn’t parked correctly—please move it,” would have been all it took.
I went out and corrected my parking, but when I came back in and mentioned to the salesman how poorly he had handled the situation and encouraged him that it would have been pleasant to hear a “welcome to verizon” or good evening but sorry you are parked incorrectly yet, his response was downright rude: “No, I don’t do that.” When I asked for his name, he refused to give it and even threatened to escort me out of the store.
As a loyal customer and a business owner myself, I genuinely feel sorry for this location. If other customers are treated the way I was, it’s no wonder this place is struggling.
If a member of my staff treated a customer in the manner that I experienced they would have their walking papers.
I left and went to another location (Mayfield Road, South Euclid) and experienced excellent customer service from Chris and Mike. I will never return to this location again—even though it’s only five minutes from my home.
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September 2024 by Leo Slover
Terrance V was the most unhelpful representative I have ever dealt with. I had to go to another store to actually get help and with Terrance's lack of information or help I didnt even have the neccesary information to give the other store. Dont go here. They are not a corporate store so they cant accomplish anything and will still charge you a ridicoulous fee. Go to Mayfield. Only helpful location around.
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August 2024 by Jovelle Ford
The big guy I don’t know his name but he was the worse salesman I ever seen here in Cleveland whoever is the owner please speak with that man he’s a ticking time bomb. Please pull video footage from store today it will help validate my allegations.
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June 2024 by Witchy Woman
Had a problem getting a phone activated. Verizon's website was totally useless. Walked into this shop, and got good service. JA ? was very helpful, and got me up and running, in spite of Verizon's customer "service" rep on the phone.
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May 2024 by Tyler
I had an appointment, but there was a "be back in 45 minutes" sign on the door. All good, people need breaks, I decided to wait. Two minutes later, dude comes to my car and asks why I'm there like I'm loitering, told me to keep waiting for another 45 minutes. Laughed when I said I hope the other one Verizon location will accept my appointment. Crazy disrespectful.
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May 2024 by Katherine Petrey
The salesman was very knowledgeable and helpful.
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May 2024 by Christopher May
Terrence was VERY knowledgeable about all aspects of getting a new phone as well as the plans in place. Really helped out my mom who can be very technologically impaired. Gave us great service throughout and took time with us. 5/5 would come back
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March 2024 by Andrew Kivela
Quick and efficient, resolved concerns of my bill, was able to assist in finding the most effective usage for my business account. Addressed additional concerns and assisted me with some fast charging questions.
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February 2024 by Debra Landrum
Tye provide excellent customers service and was very engaging
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November 2023 by Peggy Stern
Terence was wonderful, knowledgeable, funny, into the whole experience of a new phone/technology. Go there and leave happy.
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September 2023 by Michelle Borsz
Te was really helpful in providing me options and figuring out exactly what I needed!
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June 2023 by Eugene Stromberg
Excellent service, friendly and efficient representative.
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May 2023 by Sand
The Staff Are Awesome. They will lookout for you. Go to that location only.
