Kroger in Cleves is a beloved grocery store, known for its welcoming atmosphere and friendly staff. Many customers appreciate the smaller, manageable size of the store, which makes shopping less hectic compared to larger Marketplace locations. Shoppers often express a sense of comfort and familiarity, having visited for many years. The service stands out, with employees like Tisha receiving praise for their positive attitudes and dedication to customer care. Despite the overall positive experience, some customers have noted issues with the availability of digital deal items, which can run out quickly and may not be restocked promptly. This is a point of concern for regular shoppers who hope for better inventory management, especially for sale items. Customers have also reported excellent customer service experiences, such as managers going above and beyond to assist with issues. The store is generally clean and well-stocked, often featuring appealing discounts like "Manager Specials." While some may prefer other Kroger locations, the Cleves store remains a favorable choice for many, providing a pleasant shopping experience.
Wife and I have been shopping there since it opened, no complaints. I did want to point out two employees that have gone above and beyond regarding customer service multiple times for us in the past; Antonio in the Meat Dept. and Trisch who works the front end registers. Hard to find help like them.
August 2025
We were passing through from out of town and had some questions while picking up a few items. The staff was so kind and went above and beyond to help us! Very nice people - they made a great impression and we left smiling. Thank you!
