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October 2024 by cassy bradley
BEWARE! I wish there was an option for 0 stars! I took my Acura RDX to A + Collision following an accident that involved replacing the rear bumper and liftgate. They told me they would have my car for 3-5 business days, but ended up having it for 72 days, leaving me with no car for 8 entire days during that time. A + Collision ended up causing more damage to my car than it was originally brought in for. I have returned it 5 times since late April and each time there is more damage. They were only supposed to replace the bumper and liftgate and re-paint, but they ended up involving both of the quarter panels because they got paint drippings all over them. They are denying touching them but it is very obvious that they did because the lines around the windows are jagged, there is paint in my gas tank and there is paint on the mud flaps under the quarter panel, not to mention the fact that the paint does not even match the rest of the car and my tail light doesn't work because they got water in it. I have attempted to resolve the issue with them, but they are not cooperating. The GM, Randy, stopped communicating with me after I discovered that A+ charged my insurance for this "new" bumper part plus 12 hours of labor to replace it and did none of it! Not only is the liftgate USED, A+ did not even replace the bumper part that they charged my insurance for. It is still damaged and starting to rust because all they did was replace the bumper cover assuming I would never find out. Curious why they had my car for a total of 72 days and caused more damage than it was originally taken in for?? My car is still a mess, and all of my complaints have still not been addressed - unmatched paint, taillights don't work, paint on the inside of the liftgate, used liftgate, bumper was not replaced, gas tank has paint in it, paint on quarter panel window trim, the list goes on.
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October 2024 by Giovani Johnson
I just went into the business, and the gentlemen, having a conversation at the desk inside, looked at me and continued their conversation. I waited a few and left. Just a few words like, We'll be with you in a moment would have helped.
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September 2024 by Ricardo Torres
Best body shop and customer service A+ for the win!!!!
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August 2024 by Dan Sliemers
Great people and excellent workmanship. Highly recommend.
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July 2024 by Jennifer Wheatley
I was in a wreck in April 2024. These guys rocked!!!!! Worked well with my insurance company and had my car done and back on the road in no time at all! Very happy with the service received here!
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July 2024 by Aydric Adams
I was in a hit-and-run and my car was smashed on the driver's side they gave Me a reasonable price. I am very happy
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June 2024 by Eugene Sha
Good guy
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May 2024 by Megan G.
they run a shady auto dealership (DC Auto LLC) out of this shop TLDR: was told car is fine, turns out it needs more repairs than the vehicle is worth Arrived at the agreed upon time. Xavier never spoke to us. Another guy did and said the car was at a different lot. Spent an hour in the office with the owner watching YT videos about scams. Gas was empty so only got to test drive once around lot. Go back to the office - the guy who does their paperwork left for the day. They call him back, meanwhile the other A+ Collision employees tried to access sites on the computer only the paperwork guy could legally access. He gets back. They don't have the title, report, or dealer plates on hand. Apparently the car is being sold by DC Auto, not Xavier. Paperwork guy forged signature on contract for DC. $4.4k repair
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March 2024 by James Harris
Jose and Randy are good guys and did a great job with costumer service! The shop also did a great job on my Acura!
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December 2023 by Joseph Leveto
Was very happy with the work. There is no evidence that my vehicle was in an accident, wether visibly, or drivability. I would recommend A+ collision to anyone who wants speedy service!
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November 2023 by Joe L
Great people. Very professional. You can't tell that my car was in a collision, whether visibly, or drivability. The work got done rather speedily. I'm very happy with the service and would recommend A+ collision to anyone!
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November 2023 by Jabari
This place has awesome abs fast, excellent service. They'll even pay your deductible on an insurance claim!
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November 2023 by Stephanie S.
Update*** this garbage business almost cost me my life and my kids life. Can we have a 0 star option because 1 is giving them wayyy too much credit. My truck was involved in an accident and based on a recommendation from a friend I decided to take my car here. Literally the worst decision I could have made. The owner or at least the face they chose, Randy, Is rather lackadaisical, and honestly quite lazy. He told me about what a great relationship he has with progressive and that he would contact them to let them know the truck was being worked on in the shop. I let Randy and my insurance adjuster know that after the accident the truck would just cut off in the middle of the road. It would start loosing all power and then just shut down completely. Randy never contacted the insurance company, so when I did finally speak with my rep he was beyond confused as to why the car was sitting there 3 weeks already and no one ever reached out to him. Apparently the shop decided that the truck cutting off had nothing to do with the accident which is strange considering it's NEVER done that before. When I asked for a copy of the report, Randy emailed me someone else's report. I know you're thinking simple mistake, but how someone mixes up a Ford TRUCK and a Chevy Malibu is beyond me. I let him know he sent me the wrong report and he never bothered to send the correct one. When they finally called me to come pick up the vehicle we couldn't even drive it off the lot because it shut off as soon as we backed out of the parking spot. Since the report stated that wasn't due to the accident we had to pay them out of pocket for additional services to try to get it fixed. Fast forward a few months, my truck sounds like a f****** spaceship about to fall apart. It drives like shit and worries me every time I get on the highway. Stay far far far away from these conmen. Yes they saved me paying my deductible but considering all the other crap I had to pay for and the issues I'm having with the truck now, it was not worth it. Also when I bought the car in homeboy couldn't be bothered to get his lazy behind up and walk outside to look at it. DO NOT DO BUSINESS WITH THESE PEOPLE !!!!
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August 2023 by From Nothing
This place has awesome abs fast, excellent service. They'll even pay your deductible on an insurance claim!
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April 2023 by Michael Collins
A+ Collision is hands down the best body shop in Columbus. They are more efficient, courteous, communicative, and reasonably-priced than any car repair business I’ve ever seen. When I had to fix my front fender after an accident, they did such an incredible job with my car that it honestly looks better than when I got it. I would recommend this business to any body, and they should be proud of their excellent customer service.Services: Painting
