-
March 2025 by Larry Virden
Went in to see about renting a car using aaa discount. Got it reserved in time to pick it up same day.
-
February 2025 by Taylor H
Short version: My appointment was much longer (3 hours instead of 1.5) and more expensive than what I was quoted, and the information on the inspection report was wrong.
When I spoke to J. on the phone, he said an oil change would take 45 minutes, so I decided to wait with my car. I asked him to take a look at the volume knob and replace the windshield wipers as well, so I figured it might take a little longer. When I asked for a status update an hour and a half into my visit, he said the oil change had just finished up, and they still needed to replace the windshield wipers. He said the cooling system needed to be flushed as well, and that it would cost about $150. When I asked how long it would take, C. estimated another 45 minutes, so I left to wait with a family member. When I still hadn’t heard anything an hour and a half later, I called back for an update. Chris said the car was ready and they were just getting ready to call me. When I got back, the total for the coolant flush was nearly $180, instead of the $150 I was quoted. I asked for a copy of my inspection report, and he said it should arrive on my phone within 10 minutes. I didn’t receive the report that day, so I had to call back the next day to request it again. When I read through it, I was shocked to see that my tire tread depth was listed as 6/32nd inches on every tire, because I just got new tires a year ago. When I went out to measure them myself, they all measured 9/32nd inches. I've been to multiple AAA locations that have forgotten to do the courtesy inspection, and I'm wondering if that's what happened.
-
January 2025 by Sara Smith
Should state somewhere that only offering passport photos till 5pm. Not very inclusive for those working 9-5 jobs and a waste of my time to drive there.
-
November 2024 by Ernest Swinehard
A FUBAR phone call led to more than I expected. I tried calling this location to verify some information regarding my International Driver’s Permit (IDP), and I got jerked around by CSR Jamie. Therefore, I had to show up in person which was a waste of gas and my time.
IDPs are only good for one year from the date listed, and the date on my IDP is 2028. All it would’ve taken for me to be satisfied was a simple phone call.
Upon my arrival at this location and some backroom chatter (two people went to the back and tried whispering). The manager, DV, assisted me. Once I was able to prove that I purchased my IDP from this location, they were able to find my account that they couldn’t find previously (I don’t know how they missed it the first time because it was under the same name). Instead of just correcting the date to reflect an expiration date of this year, I got a new IDP, which I think is well above and beyond what is required for my situation because I got the answer that I needed within the first 30 seconds of meeting DV.
Thank you DV, I greatly appreciate your time and assistance in this matter.
-
June 2024 by Chorotes96
Staff was really polite and they took great care of my car!
-
May 2024 by Brian Wilson
Went in for a IDP. Travel staff is super friendly and helpful.
-
May 2024 by harvey hodak
As a new AAA member, pleased to have a AAA car care facility close to home. Service has been prompt and efficient. Very good service!
-
April 2024 by LOGAN KESEG
The staff are friendly, hence the two stars, but unfortunately my overall experience has been less than satisfactory.
I had set up an appointment in advance to drop my vehicle off @ 9AM for the technicians to determine what issue may be going on with my vehicle. I called once at 12:30 to see if any progress had been made & then a second time around 3PM when still I had heard nothing.
I ended up picking my vehicle up around 3:45PM and was told what the problem was & that a special part would need to be ordered. I have still not heard back from the store (three days later.) about any update on the part, pricing, etc.
I had to pay $170 to have my car diagnosis. The technician accidentally double charged me & it was only corrected when I spotted the error. The sale is still pending & I am not entirely sure if the double charge has been expunged.
Overall, the whole procedure felt like a waste of my time, energy, and money.
-
March 2024 by Jacob Kenney
Fast honest and reliable
-
March 2024 by Patti Peterson
Great customer service. Both AAA office and the Automotive area.
-
March 2024 by P Richardson
They weren't able to help me. But they have great customer service and pointed me in the right direction.
-
February 2024 by Jasper Faught
Today I went in because my car has had low tire pressure for approximately a week now. I put in a schedule request on Thursday evening, to which I called an employee named Arnold on Friday morning to confirm my scheduled appointment at 8am this Saturday morning. I walked in to have my car checked today, and “Arnold,” whom I previously spoke with on the form told me I didn’t have an appointment!! Not only that, but I was going to have to wait 6 HOURS for them to even look at my car. This was RIDICULOUS. I have had previously problems with the same employee, as he seems to not do his job and blame the customers for being inadequate. I simply asked for my keys back in a professional manner and walked out. Now I have to figure out somewhere else to get my car serviced. Tire discounts right on the next block has MUCH better service. Terrible experience!!
-
January 2024 by Gabby .C
Though the staff is friendly, I would recommend saving your wallets and business and head down the street to another establishment for your car care needs. Quoted me $600 more than three other car care businesses did. Paid $175 just for diagnostics. Then when picking up my car, the backseat was still torn out. Seems like theres better business, better prices, & better quality, elsewhere.
-
January 2024 by KIM Stephens
Very helpful and professional
-
January 2024 by Adison MacClements
I called because my keys got locked inside of my car at a gas pump, so I was blocking traffic, and they said it would be 30 minutes to 1 hour. I then waited 2 hours. I called them again, and found out they screwed up and never put my request in. I am a 17 year old kid, and I had to sit outside in the cold in the middle of December alone. They never showed up. I will never use them again.
