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March 2025 by Gabriella Russell
I visited the AutoZone on Cleveland and 5th Avenue on Sunday, March 24th, to purchase a battery. A tall employee in a gray shirt assisted me, but my experience was extremely frustrating. I clearly stated that I did not need the additional item he was pushing, yet he still charged me for it.
Later, when I returned to buy oil, he repeatedly insisted I use self-checkout, even though I wanted to enter my phone number for my customer account. He was loud and disrespectful, not only toward me but also toward his employees. I overheard the way he spoke to his team, and it was demeaning and unprofessional. At one point, he even sent an employee home against her wishes.
No customer should feel uncomfortable shopping, and no employee should have to endure such treatment. I will not be returning to this location and sincerely hope AutoZone addresses these issues.
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March 2025 by Michael McComas
Went in to return a socket that i couldn't use and all was well but they never returned it they took the item and said it was going to go on my card and never gave me a copy of the return receipt witch I thought was weird but I was busy and needed to get back to work. It's been almost 3 weeks of me trying get my 9.66 back or the socket like I would said whatever but auto zone is a huge company and they can give me my money back the people there are all super unprofessional and act like they have no clue what there doing imbsure they did the return later and pocketed the money it was two woman a thicker woman and a skinny woman with tattoos all over her face like I used to love this store but now I'm sure I'll never see my money and they will do it again. Like I'm over this type of stuff AUTO ZONE SHAME ON YOU AND YOUR EMPLOYEES AT THIS STORE. DO BETTER
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March 2025 by aysia bullard
Worst customer service we’ve ever experienced. AutoZone needs to get them some more experienced employees nobody knew what we were talking about in there yesterday. I’m not sure if it’s a race thing or if they are just flat out bird heads.. OUR CAR BATTERY WASN’T WORKING AND THEY SOLD US A MOTORCYCLE BATTERY WHEN WE CLEARLY HAVE A CAR… Do not go here please go elsewhere. They didn’t seem apologetic at all and for their mistake I have to wait to get my money back?
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November 2024 by Charaf Dine
The associates were very slow and there was a long big line.
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October 2024 by keyonna jordan
Initially, I was coming on here to leave reveiw anbout my initial phone experience with Jasiah Mackey. But Christopher D was so nice and helpful to me that he made up for all that. Jose was very nice as well. Thank those men for their help!
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October 2024 by Nathan Rembert
This is the 2nd AutoZone visit for me within 30 days and that’s rare. Again I can say it was a great experience. This AutoZone is my neighborhood store and proud to have location represent our community. The employees were polite and funny and just cultivated a great atmosphere. Kudos AutoZone you are hiring right!!!
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August 2024 by David Ruiz
Worst customer service ever. Don’t know if the guy was having a bad day. But it’s really unacceptable, could have had somebody else take care of customers. 9:26 am 07/11/24. Racisms maybe
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June 2024 by Scott Leaver
Zack was here on his off day help me find some light bulbs did me good
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June 2024 by Destiny zebrah
Very helpful staff they have me in and out with all the parts I need to keep my car going
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June 2024 by Chamberlain Christian
Zachary Sharp was a great help and a very professional manager
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June 2024 by Flavor91 Burger Bistro
Shawn B was great thank you for your service!
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June 2024 by Cain “iTzBRYANT115” Bryant
Shawn other wise known as Thaddeus helped me out a lot with a car battery! Did good work!
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June 2024 by Paul Martin
I had a flat tire today. I stopped in Auto Zone on 5th to see if they offered a tire inflating service. They dont,BUT Jonathon had his own personal tire pumper in his car and inflated my tire for no charge. He was a life saver.Appreciate him going out of his way to help me.
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June 2024 by Natesa Hill
Shawn b was very helpful assisting me with my car issues I was having seeing I know nothing at all about cars thanks again Shawn b
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June 2024 by Kenneth Brown
Thaddeus is a great hire!.. he’s always been a honor roll student when in school but he’s a very intelligent young man and will be the top of your all leadership one day soon!!
