Banfield Pet Hospital

Veterinarians
Hours: Banfield Pet Hospital in Columbus, OH, provides convenient veterinary care near Crosswoods, Polaris, Westerville, and Worthington. The clinic offers services like vaccinations and microchipping. Many reviewers describe the staff and veterinarians as friendly, professional, sweet, fantastic, and compassionate, with a love for pets. They are noted for providing compassionate care during difficult times and accommodating emergencies as early as possible. However, experiences with processes and operations are mixed. Some customers report feeling rushed during pickup and refused simple requests like a private room, which led to questions about whether the pet's best interests were prioritized. Other criticisms mention that processes are terrible, including long hold times on the phone, difficulty getting appointments, and high premiums for services outside wellness plans. There is also mention of high staff turnover. Despite these operational challenges, many clients appreciate the care provided and choose Banfield for their pets.

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1. Columbus, Ohio