Banfield Pet Hospital
VeterinariansHours:
1184 Polaris Pkwy, Columbus OH 43240 Hours
About Banfield Pet Hospital
Banfield Pet Hospital in Columbus, OH, provides convenient veterinary care near Crosswoods, Polaris, Westerville, and Worthington. The clinic offers services like vaccinations and microchipping. Many reviewers describe the staff and veterinarians as friendly, professional, sweet, fantastic, and compassionate, with a love for pets. They are noted for providing compassionate care during difficult times and accommodating emergencies as early as possible. However, experiences with processes and operations are mixed. Some customers report feeling rushed during pickup and refused simple requests like a private room, which led to questions about whether the pet's best interests were prioritized. Other criticisms mention that processes are terrible, including long hold times on the phone, difficulty getting appointments, and high premiums for services outside wellness plans. There is also mention of high staff turnover. Despite these operational challenges, many clients appreciate the care provided and choose Banfield for their pets.
Most Recent Reviews
August 2024
Truly amazing service from Dr. Blackmon and her staff. I have never had an above and beyond experience anywhere else but here they truly go above and beyond. Very highly recommend.
August 2024
Friendly, professional people with a love for my pets! They're always so sweet and Dr. Blackmon has been my cats' vet for the last two years - we love her and the techs at Banfield Polaris.
March 2024
Wonderful place. Helped my dog when she needed the care. I will be returning when needed!!
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- Columbus, Ohio