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January 2024 by derek drew
I've been ordering the same thing at BR for 30 years. Mocha blast made with jamocha almond fudge ice cream. Today I was told" it's made with vanilla, I can't change what flavor ice cream to use." This is ridiculous.
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September 2023 by Tasha 405 (Tasha405)
We've been there four times in the past two to three months for a Cappuccino Blast and they say they can't make it because something is broken. You would thing that the business would've already fixed whatever was broken in three months? Then today we couldn't understand why she couldn't make it because she was just laughing so hard. I don't think we'll be back to this location & we come from Marysville just to get these drinks as a little treat from time to time.
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June 2023 by Mandi Cooper
The lobby says you close at 10. We were there at 9. You should be open instead of standing outside smoking.
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May 2023 by Grace
Prices are high, and they don’t give you as much as they used to, the cones weren’t filled in the base, and they were stale. Very disappointed this visit
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January 2023 by Darlene H
Stopped for an ice cream cake, all they had were Polar Pizzas. Rang up $99.99 instead of $35.99. Waited 10 min for them to fix the price. Sang Happy Birthday at home, cut it and got more too sugary cookie than ice cream (it was 1/2 inch thick ice cream) When I complained they gave me 6 donuts!! Don't waste money there.
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December 2022 by Group Member
The icecream is freezer-burnt. I told the guy I didn't want any freezer-burn and he gave it to me anyway. Then he was going to give me more and I said it again. He just stopped filling my cone and handed it to me half empty ( A very loose scoop) the cne was way to stale to eat. My husband ordered a Sundae with no nuts, but the guy put nuts anyway. Also, there aren't 31 flavors, but only 16. I wanted black cherry but they only had standard flavors.. We won't be back
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December 2022 by Kristen W
Unfortunately when my daughter’s father and I took our child for ice cream on one of the few visits that he gets to have with her, we did not get any ice cream. This is because upon entering, there was a bunch of water spilled on the floor or leaking from the coolers. I told one of the workers and she said “I’m off work” and she continued working in the background. We were ignored three times and no one would help us. I repeated it again I even mentioned that it again hoping no one would come in and fall. I didn’t want my little one falling either and I’m visually impaired but luckily I have enough sight to have spotted the water. The manager looked me dead in the face and walked away. They would not take our order and they just kept talking amongst thwmselves in the back. One of the workers stopped to complement how pretty my daughter was but then walked away. Finally, we left because we felt that they were ignoring us in hopes that we would just leave so we did.
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September 2022 by julie chokbengboun
Understaffed but Reggie was friendly and quick with our drinks.
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August 2022 by Dawn Marlatt
The icecream is freezer-burnt. I told the guy I didn't want any freezer-burn and he gave it to me anyway. Then he was going to give me more and I said it again. He just stopped filling my cone and handed it to me half empty ( A very loose scoop) the cne was way to stale to eat. My husband ordered a Sundae with no nuts, but the guy put nuts anyway. Also, there aren't 31 flavors, but only 16. I wanted black cherry but they only had standard flavors.. We won't be back
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August 2022 by Amanda Kay
best ice cream I ever had service was excellent recommend this place
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June 2022 by Kristen White
Unfortunately when my daughter’s father and I took our child for ice cream on one of the few visits that he gets to have with her, we did not get any ice cream. This is because upon entering, there was a bunch of water spilled on the floor or leaking from the coolers. I told one of the workers and she said “I’m off work” and she continued working in the background. We were ignored three times and no one would help us. I repeated it again I even mentioned that it again hoping no one would come in and fall. I didn’t want my little one falling either and I’m visually impaired but luckily I have enough sight to have spotted the water. The manager looked me dead in the face and walked away. They would not take our order and they just kept talking amongst thwmselves in the back. One of the workers stopped to complement how pretty my daughter was but then walked away. Finally, we left because we felt that they were ignoring us in hopes that we would just leave so we did.
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May 2022 by Kyle D.
Closed down at 8pm, website says 10pm. Incompetent manager. Complete waste of time...not coming back.
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May 2022 by RookieJae
Horrible horrible and just horrible. I asked for a double praline and cream in a cup and a double scoop waffle cone chocolate and vanilla. They out my chocolate and vanilla in cup and my praline in a cone. I tell the guy its the other way around. He take the praline and cream in a cone and dumps it in a cup and then my chocolate and vanilla thats in a cup he just puts a regular cone on top of it……this is the worse baskin and robins ive ever been to. I dont recommend it
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March 2022 by Omar Gomez
The website says they close at 9pm and if you drive up at 8pm they won't serve ice cream you should change the hours on you website so they don't waste their time
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March 2022 by Ms C.
Went to new west broad location. Got sundae was about $ 8.00 what a rip off. I will never go back. So skimpy. One star because new and clean.