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March 2025 by Cassandra Palmieri
Takes forever to get somebody to come over to just unlock a case.
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March 2025 by E. Sevilla
I was there trying to buy a printer . Asked for help and they never showed up … it was a it of people taking some with other customers but some between them and no one he me
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March 2025 by jason woodliff
I mean it's 2025 folks, order this stuff online and save hundreds. Best Buy is overpriced. But if you're in a pinch and need something right here right now, go for it.
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March 2025 by Marc Asher
Almost impossible to get help and cashiers all bundled together talking
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March 2025 by Ben Jay
I ordered an open box Geek Squad certified 43” Insignia TV online this afternoon for pickup at the Morse Road store. I went to the store after work to pick it up. I arrived at 6:00pm but they said my order hadn’t been picked yet so I waited. The guy at the Pickup Desk called Isaac about bringing the TV to the front. I shopped in the store as I waited. I came back at 6:30 to see if Isaac brought it up. Then I was told they couldn’t find it. So I sat in the Geek Squad area to wait. Came back to the Pickup Desk at 6:50pm and the girl called Isaac over to the desk. Isaac turned and looked me. He came over and asked if I would take the TV wrapped in plastic? I asked if there was a box for it - nope! So I said I would wait for him to wrap it. I had enough when I saw Isaac roaming the store with an empty cart and no TV. At 7pm, an hour after I arrived, I went back to the Pickup Desk and told the girl to cancel my order and refund my money. She showed me how to do it on my phone app and then I left the store.
If you’re going to list something for sale, don’t you think it should be repackaged??
This was a big fail of customer service by this Best Buy.
As I sat in my car, I ordered the same TV from Amazon and it will be delivered to my office
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March 2025 by Kris Rousculp
On Jan 16, I purchased a tv, delivery, set up, haul away online. It was to be delivered Jan 22. The day before the delivery I received a checklist to prepare for delivery. On that list it showed that it was going to an old address (even tho I had changed my address in the system). I called to let them know and was told it would have to be rescheduled to Jan 29. On Jan 23 I noticed that the price had gone down by $200. I called to get my price reduced/refunded by $200. I was told I couldn’t do that because it had not been delivered yet. He took down all my information and gave me a case #. Said once the tv delivered all I had to do would be to call them and provide the case # and my money would be refunded. I called today to get my refund and was told it was too late. I had to call within 14-15 days. Nobody ever told me I had a deadline. I was told a supervisor would call me back. Didn’t happen. I called the store to speak with the store manager and was told store managers don’t take phone calls, I would have to come in to speak to one. I told them about my situation and asked to speak to someone that could help me. He said he was sending me to the TV managers. I waited 10 minutes on hold. When they got on the line I had been sent back to the call center I originally called. I will not purchase from Best Buy again. There are too many choices available that are interested in keeping me as a customer.
Update: Best Buy did end up refunding my $200. I changed my original rating of 1-star to 3-stars now. Thank you Best Buy.
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February 2025 by C. Williams
They move really slow at this location and wasn't very helpful this day at least! The item was ready but couldn't be released for no reason that was given. Management shouldn't leave the employees with no explanation for the customer. Yes, I blame management because I've worked management in retail and they are to direct the employee when there is an issue. Not tell them "umm I don't know". If you don't know find out! That's what you get paid for! The employee knew to ask you! Geez!
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February 2025 by Herby Isidor
BEWARE! ALWAYS CHECK WHATEVER YOU'RE BUYING FROM THIS STORE.
On January 24th, 2025, I bought a Galaxy S24 Ultra (a $1000 phone) "Brand New," NOT "Open-box" for a close family member, and had them go pick it up.
When he went to pick it up, he heard the employee who handed him the phone ask the other employee who went to take the phone from the warehouse: "Why is the box open?"
The family member still took the phone and saw that it was not properly sealed and went on his way. But halfway home, he opened the box and saw that the screen was flickering and the top right corner had a dark spot of dead pixels.
He immediately told me, and I told them to bring it back to BestBuy. They will help sort this no issue, I've been a long time customer of and they never failed me once.
When he went there and tried his best to explain the situation (his English is not the best), they didn't exchange the phone. He called me to help explain better, which I did. I told them everything.
While they were checking the phone, they saw that the IMEI on the box wasn't matching the IMEI of the actual phone. And I told them it was the exact same phone they gave him that he brought back. They went back to "investigate," then came back saying that they wouldn't exchange it.
I went to another BestBuy to explain the situation, they said this store should be the one exchanging it since it was where I bought it from. But they gave me the store number for this location and advised me to call 1-800-BESTBUY number and have the Customer Resolution Team help me.
I call them and had them, explained everything again, and then they opened a case for investigation. They also told me that I could call Samsung and have them check the IMEIs for me.
When I called Samsung and gave both IMEIs, Samsung found out that:
-The IMEI on the box was last active on January 19, 2025. I BOUGHT THE PHONE ON JANUARY 24, 2025.
-And the IMEI of the actual phone was last active on August of *2024*! Again, I bought the phone on January 24, 2025!
Please, beware!!!
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January 2025 by Michael Powers
This location has horrible customer service. It took forever to have someone help me get a tablet that I knew I wanted before I got there. The workers were very rude to the customers.
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January 2025 by Thomas Wiley
Past 2 times I have been in here I have been asking for some help over at the Sonny Tv section and I can never get any. Today I asked twice and waited around for someone to come help and nobody ever comes out. Nobody even stops by and says hey we will be with you in a moment as reassurance that we have been acknowledged that we are waiting. I came here just because it’s the closest one to my house but I guess that doesn’t matter since every time I come here I can’t buy anything since I can’t get any help. This was the last time I guess I will be driving a further distance to get the products then.
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January 2025 by Mandie
This had been by far the worst experience I’ve ever had with a retailer. I ordered an Apple Watch as a gift from the store and they mailed it to the wrong address. After multiple trips to the store and probably 20 calls to customer service I still don’t have the watch. Every time I call they tell me something different. I was told I had to go to the store to file a claim and then I go to the store and they said I had to call customer service. I tried calling the store again and no one answered. I was told and promised by two people yesterday after being on the phone for over an hour the watch would be delivered today and I still don’t have it and it still says it’s at the wrong address. Now they’re saying it will be here in two days. I feel helpless and like this won’t be resolved.
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January 2025 by Bruce Walcott
We purchased a new stove/double oven. This was November 30th. We selected an in stock item and we're told we would get delivery on the 10th of December. We got notified that the unit wasn't in yet and they would have to push the delivery back to the 18th of December. Odd for a unit that was on stock and now it isn't or wasn't. We received a call from an overseas call center today telling us the item wouldn't be in until tomorrow and they would make the delivery the 24th of December. They lied to us for the sake of a sale. The item was never in stock and I'll be amazed if they pull off the day before Christmas for delivery and pickup. I won't make this mistake again, as they have completely lost my trust.
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January 2025 by Michael Byrne
I’ve been to this store multiple times the past year. It is nearly impossible to get someone to help you. When you do get someone es attention, they pass you on and you stand around for another 20 minutes. Inventory numbers are either not correct or the employees tell you it’s out of stock when the website says they have it. I try to buy things in person, but it’s getting to the point with these kinds of stores where it just isn’t even worth making the effort. The employees could care less. I guess I shouldn’t either. I’m happy to take my money elsewhere and I usually have to. Super frustrating Best Buy.
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January 2025 by Kristan Sellars
I was having issues with a best buy gift card. Told them I called already but the workers kept disconnecting my call. They said sorry guess you are out $300 then. Literally worthless
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January 2025 by Tullio A
Another customer and myself, waited patiently for assistance, but we weren't 'friends of' or 'the same' as the Employees, the three Employees just ran around and helped others as they walked in. The other customer left upset, as did i a few minutes later. Went to the Polaris store and received great customer service.
This only reinforces the many negative comments I have heard about the Morse road store. Very sad, but can be easily fixed.
