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February 2024 by Columbus Food Dude
Went to Bike Source after riding a Trek Verve 3, Cannondale Adventure 1 and of course the Specialized Roll 3.0. Personally I felt the Roll 3.0 was the best fit. IMOI actually bought the bicycle from the manger Will. He was great by the way and helped me dial it in with customizing it. They had the color I wanted in stock but I wanted to add the custom brown wall tires with the reflective stripe so they had to order them. This was not a problem, considering it was the 2st week of February. About a week and a half later Ethan called and said my bike was ready for pick up.When I got there and inspected the bike, I noticed a very small scratch on the bike and handle bar. I was really quiet and didn’t know what to say? I felt kinda bummed, ya know?Ethan asked me if everything was alright and I showed him two minor flaws and explained to him I’m kinda OCD and he took a look and immediately was willing to rectify the situation. Very empathetic the entire time, he offered to order another one or discount this one a little if needed be. Most people couldn’t care less but I asked him if it wouldn’t be too much trouble if I got another one. Needless to say, another week later and I received a phone call saying the bike was ready.The fact that Ethan went above and beyond and understood how I felt without even really saying anything to him spoke volumes to me on how Bike Source employee(s) takes care of their customers. Ethan was super cool the entire experience and I loved showing up and they had the pedals on and all ready for me to ride was awesome. The fact my bike is little custom than stock is also really cool.
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February 2024 by Scott Cooper
Ethan helped me pick up my bike that I ordered online through Specialized. He was extremely knowledgeable and provide a thorough overview of the bike and the warranty. He even showed me how to take off the front tire properly so the hydraulic fluid would not leak and helped me put in my car.
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February 2024 by Jeremy
Knowledgeable and very helpful. tried to cross refrence a part and we got close. they know their stuff.
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February 2024 by LeAnn Russell
Stopped into the store on a whim after lunch, after a great experience with Ethan, my husband put deposits on a bike for each of us. Received a text message that both bikes were in store and fully assembled and ready for pick up - within a week of the deposit. We were so thrilled, we hopped right on them for our first ride as soon as husband got home with them and now he is going to ride while me and a couple friends walk at 5:45am tomorrow. Extremely happy we made these purchases!
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February 2024 by Morgan M
Great local bike shop experience! Friendly, professional staff, great bike and accessory selection and excellent service techs!
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January 2024 by Jess Edington
10/10 would recommend BikeSource Columbus for your next bike purchase! The team is very knowledgeable, friendly, and professional. Thanks, guys!
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January 2024 by Chelsea Cerimele
Have not bought a bike yet (need to bring son back in), but Ethan was so knowledgeable and helpful. Highly recommend!
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December 2023 by Everett Collier
Great service! Questions answered with knowledgeable solutions offered.Worth driving a few extra miles.
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November 2023 by C P
Steve was great to work with.Nice selection of accessories and bikes.
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November 2023 by Bob Thayer
Have the need to pick up a bike rack that would directly bolt on my specialized bike. Their customer service representative / bicycle mechanic / salesman showed me a toppeak rack for a bike without disc brakes I was in and out in under 5 minutes! Since I work within 3/10 of a mile of this store I will be in a lot.
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October 2023 by Chris Appleton
Great service at great price
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October 2023 by Ronald Wysocki
Knowledgeable. Good prices. Fast service. Best bicycle shop I've had experience with in Columbus.
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October 2023 by Kofi Antwiagyei
I received professional advice on the parts necessary to repair my bike's crank arm and bottom bracket. After obtaining the parts specific to the make and model, the store's service was exceptional and the bike rides as good as new.Thanks Bikesource
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October 2023 by Bruh
Great employees, came in there with an underinflated tire. Dude fixed my brakes and told me a lot about how to take care of it all for free. Great hospitality
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September 2023 by Rich Arnold
Excellent salesforce. Ethan made the sale. Seemed like a good inventory on hand to review. Large lot adjacent for testing. Better display of price and product literature needed for self service.
