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December 2023 by Derick Gallagher
Terrible service
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September 2023 by David B.
I have been dealing with BMI (Battelle Memorial Institute) federal credit union for 42 years. Many of their staff are excellent. They are well informed, courteous, and helpful. Also, they usually have excellent rates on certificates of deposit. Always a pleasure working with them.
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March 2023 by Vibe Or Nah
This is the second time I’ve had a huge chunk of money snagged by the atm machine. I don’t know what’s up with the machine or maybe my money got jammed but this is the second time this happened to me within a month. I deposited over $1000 and it was for rent. Wow just wow. Now I’m having to dispute with navy federal because bmi atms have taken my money now for a second time. I will be taking them to court if they decide not to communicate with my bank.
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November 2022 by Andrew Rish
online banking is 20 years in the past. card gets shut down if im out of state or buy something online. closes at 6pm so no way of helping 24 hours.
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April 2022 by Blessed And Loved
I am personally disgusted with how my husband and I were treated on 3/25/2022. We walked in and the tellers stared at us, did not speak or great us; I had to motion to Wendi the teller to see if she could help us. She motioned for us to come to her for help, as if we were getting in her nerves. We presented her with our check from our insurance company, told her what we were told by customer service reps days before. I also told her, I had an account with BMI. She didn’t ask my name to verify my account or my I.D, she just went in on how they “don’t accept 3rd party checks”. I told her what I was told and she took the check to, I’m guessing the branch manager. He took the check and went to the back-not sure why, but he came back and said he would do this “just this one time since we were told the wrong information”. HE was very friendly. However, she felt the need to tell us again, their policy. I said “I did call because my name is on the check, but it’s made out to my husband”. She proceeded to tell me with the nastiest tone “I didn’t see your name on the check at all”. I thought it was strange she said that because my name was listed on the check in three sections AND she never asked my name, I.D or account information to verify. I had never walked into this bank personally, but I can say that, I did not feel welcomed or respected as a customer and personally don’t feel as though I am a valued member. I will be shutting my account down and going elsewhere. This is unacceptable and discussing that she felt the need to be that nasty. And I have to mention, her coworker who was leaned back in her seat, on her phone and didn’t offer assistance before Wendi decided she was going to “handle” us with her nasty attitude, needs retrained. Makes me sick considering all the people out here who are willing to work and provide the best customer service, can’t get their foot in the door, yet you have people like Wendi sitting behind the counter with her face tore up and horrible customer service.If this is what BMI has to offer, no thanks.
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April 2022 by Only1_QueenOf Dimonds
I am personally disgusted with how my husband and I were treated on 3/25/2022. We walked in and the tellers stared at us, did not speak or great us; I had to motion to Wendi the teller to see if she could help us. She motioned for us to come to her for help, as if we were getting in her nerves. We presented her with our check from our insurance company, told her what we were told by customer service reps days before. I also told her, I had an account with BMI. She didn’t ask my name to verify my account or my I.D, she just went in on how they “don’t accept 3rd party checks”. I told her what I was told and she took the check to, I’m guessing the branch manager. He took the check and went to the back-not sure why, but he came back and said he would do this “just this one time since we were told the wrong information”. HE was very friendly. However, she felt the need to tell us again, their policy. I said “I did call because my name is on the check, but it’s made out to my husband”. She proceeded to tell me with the nastiest tone “I didn’t see your name on the check at all”. I thought it was strange she said that because my name was listed on the check in three sections AND she never asked my name, I.D or account information to verify. I had never walked into this bank personally, but I can say that, I did not feel welcomed or respected as a customer and personally don’t feel as though I am a valued member. I will be shutting my account down and going elsewhere. This is unacceptable and discussing that she felt the need to be that nasty. And I have to mention, her coworker who was leaned back in her seat, on her phone and didn’t offer assistance before Wendi decided she was going to “handle” us with her nasty attitude, needs retrained. Makes me sick considering all the people out here who are willing to work and provide the best customer service, can’t get their foot in the door, yet you have people like Wendi sitting behind the counter with her face tore up and horrible customer service.If this is what BMI has to offer, no thanks.
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February 2022 by Samuel Kernan
The member services staff that take phone calls are my heroes! I've barely ever had a wait, and ever person I've talked to has been helpful, knowledgeable, and pleasant. Having this level of service over the phone really makes a difference. Thank you!
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December 2021 by Maryam Sani
Never imagined getting so much profits within a short period of time, it happened surprisingly I got this huge amount for me and super happy and excited for this win, it’s a great start for me in line if traded, you been a genius Mrs Caroline Jones you finally put a smile on my face, despite telling you my problems you didn’t take advantage of me, thanks a lot Mrs Caroline Jones
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October 2021 by Alexi Candreva
I trust and believe in his trading skills in forex and crypto trading.
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July 2021 by Jacob Brush
I am a local realtor in Columbus and the loan officer for the mortgage almost cost our client the home. The loan officer refused to speak to me and my team. She would only communicate through the client. But because the client didn’t understand certain terms we had a very hard time understanding what he meant. I have been through a lot of transactions and I have never one time had a loan officer refuse to speak to us.
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October 2020 by wesley barrett
No perks or discounts for using you debit card like other places. Need more variety.
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December 2019 by Amber West
Love this bank
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September 2019 by megan scott
Great customer service friendly staff!
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June 2019 by Ashley Jackson
Honestly, I'm surprised this bank has been voted the best bank in Columbus, or whatever that ridiculous award is, because I have banked with BMI for 7 years and they have been the worst bank I have ever dealt with, and I've banked with Chase and Bank of America before. Dare I say it, I do think there is slight nepotism/racism amongst the staff. The way they process your transactions is never the same (even if the transaction has been in your account before), their fee policy is ridiculous (I have had over $1000 in fees in the past year taken from me), getting a loan is like pulling teeth (painful), and if you ever leave the area, it is incredibly hard to get your money out of your account in a convenient manner. The reason I'm writing this review is due to the fact that my direct deposit did not post as scheduled. Now, keep in mind, my direct deposit has posted early in the morning or at midnight without any trouble previously. However, for some strange reason, my direct deposit did not post. I called immediately and asked what the problem was and spoke to "Vickie" and she informed me that it wasn't even pending and to talk to my payroll department. That made no sense, considering that when I checked my employer's payroll system, it shows as having been sent to my account. She then asks me if this is the first time a direct deposit from this company has ever come in, to which I tell her no. I informed her to go back in my transaction history and she could see that. And what do you know? Last direct deposit posted IN THE MORNING. She then tells me, "I have no idea why it's not posting or even pending. Check back in the afternoon." Of course because I have things coming out as scheduled, I'm hit with fees. No regard for how this has screwed me over and I'm sure those fees won't be refunded. They sure do "make banking personal." More like making it a personal vendetta against you. I'm planning to switch banks as soon as possible.
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November 2018 by Angel L.
If you can't afford to have your weekend hamstrung by holds placed on cash deposited on a Thursday night to an ATM that scans each individual bill & knows exactly how much you deposited already, don't bank with them. This has happened more than once & the response when one suggests it's a problem is to scold the customer as if I'm being unreasonable & shouldn't have a problem with cash not being good enough for them if I couldn't deposit it during their open hours, when I'm at work myself. Sorry to be too poor for you. I can accept an occasional inconvenience from a smaller institution that doesn't have the resources of a Chase, but there's no personal attention to balance things out. I once had a problem with my online password & since I needed to go into a branch for something else, I figured I'd resolve it in person. The teller told me to call the number on the back of the card while standing in their lobby. Just not a user-friendly experience all around. There's a reason all their locations are in the burbs. Probably a great bank if you've got a trust fund.
