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November 2023 by Julie Zaremski
Had a wonderful experience with Bob Boyd Lincoln! Highly recommend! It was a no pressure environment, excellent service, fair and transparent pricing. Eddie helped me and was great!
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November 2023 by Joe Barton
Quite simply the best service group in the industry. They make always make us feel that our vehicle is their top priority and our time is valued. Thank you Terry Beaver and the rest of the group!
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November 2023 by Leon Blalock
Staton - My service advisor is always on top of his game. He always provides me details surrounding my vehicle and extremely knowledgeable.
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November 2023 by Richard Gibson
Service Receiving area very unorganized. Asked for 3 things to be repaired. Only 2 were. They had my car for 4 days I finally called to check status they said it was finished. In 4 years of going there they have only had a courtesy car once.
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October 2023 by JBAD723
We found our Ford Expedition on Auto Trader and responded to Bob-Boyd dealership through the app. We were contacted promptly by one of their sales staff. Loved that at no time were we pressured to do anything. I requested they put the vehicle on a rack so I could look underneath and our salesman made it happen.One of the sales managers came over to the salesman’s desk and welcomed us. He even took my phone call during our salesman’s day off and got two questions answered by the Service Department.We decided to move forward and purchase this SUV and that couldn’t have been smoother. The finance manager was very professional and personable.Other members of the sales staff interacted with us and made us feel like family and welcomed.We highly recommend this dealership for your next purchase.Todd & Kelley
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October 2023 by Barry Stebbins
We are now driving our 2nd Aviator from Bob-Boyd Lincoln. This is exactly as great as the first. Been a satisfied customer since 2006 - great dealership with wonderful people.
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September 2023 by Zachary Eaton
Best car buying experience I’ve ever had. Everyone was considerate and professional, not pushy at all, and every staff member I encountered was great. Wouldn’t hesitate to buy from again.
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August 2023 by M P
Wish I could rate it twice, because the sales department is definitely 5-stars, but the service is unfortunately not. We’ve owned a Lincoln now for over 3 years (on our 2nd one) and scheduling service appointments is such a hassle. Unless I’m thinking a solid month ahead, I’m out of luck in getting the valet service to get my car and leave me a loaner, and even if I’m willing to sit and wait for my car to be serviced, I still can’t get anything for 2+ weeks. It was my only complaint when we sat down to purchase this new car earlier this year and I was promised it wasn’t going to be an issue anymore. For a car company that wants to compete with other luxury brands, they’ve got some work to do.
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August 2023 by Rebekah Johnston
I went in with my son while he was having his oil change done. Everyone was very nice and they were pretty fast. No real upselling. I was pretty impressed with the guys and the price of the oil change.
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August 2023 by Yvonne Williams
Exceptional service!I was greeted by name as soon as I walked in. They took my vehicle in, completed the service, took care of unexpected recall work, and washed it. All of this was done and I was driving out an hour later.
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July 2023 by Ahlisha Jones
Terri is one of the best representatives I've ever dealt with at a dealership. I took my older Lincoln up, to get a starting issue fixed, Terri told me from the start of dropping my vehicle off, that they wouldn't be able to get it in for atleast a week. Terri not only has communicated every step with me, he is super professional very polite and as a woman I don't feel like this dealership takes advantage of single women. Like most shops do. If I could give 10 stars I would, I highly recommend this place!
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July 2023 by Kendall Jones
Our experience buying from Bob-Boyd Lincoln was exceptional. We are from NC so we bought our Lincoln sight unseen and had to rely on the photos and information from our salesman. The vehicle was better than described and the process of buying online was quick and easy. The team did an exceptional job detailing the car before it was shipped to us and they even filled the gas tank! Bob-Boyd might be 600 miles away but we'll be retuning to buy our next vehicle based on our experience.
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June 2023 by Bryce Carter
Jordan was a great salesman! He was very knowledgeable and had great customer service. I had been to at least 5 other dealerships looking for a sedan. As soon as I walked in I knew I was in the right place. The process was super fast and easy. I was very happy with customer service and the knowledge of the whole staff.
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May 2023 by Beth Kramer Kiefaber
Service took good care of my car and in a timely manner even though they were super busy! Car washed and complimentary bottled water to go!!
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May 2023 by Karen Rupert
I have complete confidence in Bob Boyd Lincoln and my sales person Leo Brown. I purchased a car from them in December of 2022. I absolutely loved my car. I was so proud of it. In April of 2023 someone hit me on the interstate and totaled my car.I called Leo and told him what happened and he again found just the right car for me. He was so kind and considerate knowing I was still quite shaken from the accident.I would recommend this dealership to anyone in the market for a new or used Lincoln. They treat you as a friend not just a quick sale. They are invested in you. There is a level of comfort in this dealership from the moment you walk in. There is no pressure of any kind. I’d advise anyone to stop in and look around. You’ll be quite happy with your visit.
