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November 2023 by Jayline Monroe
I have been renting from Budget on Long St in Columbus Ohio for a while now. The gentlemen that work in the office are Great. They get you in an out. Any questions( if any) or concerns they help with. My issue is with Corporate. We need new car seats for kids. The ones the office have to use is unacceptable. But overall great place to rent from. Prices are reasonable.
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November 2023 by Queen Solomon
I went here today, with a reservation for a van that had been already paid for by my church for a week. When I got there the front desk guy, didn't have a van. So I went a head and took the Ford Explorer he had.? he then says I need a utility bill, & a credit check for a car that's been paid for! After I produce all that he then says I need another piece of ID like a passport ?. So I leave and come back with the passport, and he then says you need another bank card to get the car! Absolutely trifling, I only went with Budget, because my Trustee, thought it would be better than Enterprise. Well after today I'll continue to rent with Enterprise, unbelievable!!
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September 2023 by Joe Shapiro
Wish i could do less than 1 star! Wow this place is shockingly poor. They have horrible inventory management, take forever to get a car, and will not have the vehicle you are looking for. The overall incompetence of this establishment is honestly surprising. Considering my experience, I am certain this place uses fake reviews to keep themselves from having a 1 star rating. I mean look at how skewed the ratings are! Genuinely a pain.
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August 2023 by Charli EL Rogers (Acuario)
Awesome experience with the young men on e long st. Columbus Ohio...I will always do business at this specific location, I Appreciate You All!????? ?
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July 2023 by Christine Mergard
Budget Car Rentals has been so wonderful for every trip I've needed a vehicle. The staff is accommodating and prices are slightly below the competition. We love to travel so reliability matters. One thing that people should know is that if you plan on renting a car straight from an airport, you will need a major credit card (not a debit card). This is for all car rental companies.
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July 2023 by Linda Steward
I would not recommend renting from this Budget location. I brought the car back with a full tank and I was still charged gas. The car was also wrecked in the front was very dirty. I do not recommend renting from this Budget location. I will not rent from this Budget again.
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June 2023 by Andre Enoch
Rented a car with service car go to dealer light on. Then on top of that got charged for gas 4 weeks after rental was returned and I filled the gas tank up
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April 2023 by Christopher Miller Jr.
When I picked my vehicle up it smelled like weed. It wasn't clean in the inside. And the young man was rude. They made me late in my schedule to hit the road . Just a bad experience
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January 2023 by Ian
Wow. Called and booked a car through this location over the phone with insurance paying. Reservation was set for 7:30 am. We drive an hour to the location and the building is dark at 7:33. Finally someone shows up to tell me they only have small SUVs and they won’t bill the insurance company. I can’t make this up.
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January 2023 by Kia Peer
HORRIBLE! Do not rent from here. I paid over $800 for a car upfront and even paid $216 for an underage surcharge (i’m 24) but when I went to pick up the car I was denied because I didn’t have a major credit card and you need one if you’re underage. I understand needing a credit card- but they accepted all of my money from my card just fine. Now our family is scrambling for our Disney trip trying to find a vehicle. I can’t even try to get a new rental because I need to wait 2 weeks for my $800 back. It’s a huge scam!!
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December 2022 by Robert J
I had a great experience at this location. The staff were friendly on pick-up and drop-off. Had no issues whatsoever and the car was great!
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November 2022 by 1troywesley
Be sure to always check your receipt because there will always be hidden fees extra gas charges when you have filled the tank up and extra charges on your credit card and it takes forever to fall back off if so I'm still waiting and it's been a week. Would not recommend Budget I would try Enterprise first, they even pick you up and if you need a ride to and fro no need to Uber.
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November 2022 by Luke Parrish
This place is a scam. They’ll take your money.not give you a car. Then ask you to call and wait on hold to get a refund in 3-5days. Use any other place to rent a car!!
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September 2022 by Nytaya Wallace
WORST CUSTOMER SERVICE EVER!!!!!!!!!DO NOT AND I REPEAT DO NOT RENT A CAR HERE. THESE PEOPLE HAVE HORRIBLE ATTITUDES, NOT FRIENDLY OR HELPFUL. I’d ride my bike before I rent anything from these ignorant folks. AGAIN I REPEAT DO NOT RENT FROM THERE. GO ELSE WHERE. YOU DESERVE BETTER. THIS PLACE NEEDS TO BE SHUT DOWN IMMEDIATELY SIMPLY FOR CUSTOMER SERVICE ALONE.
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July 2022 by Cheryl Lawhead
I requested a mini van, reserved and paid for it 3 months in advance. 30 minutes prior to my arrival I was told they did not have one and since I paid in advance not much they could do. I paid extra to have the extra seating and was given a Toyota 4 runner which was ok but did not have the seating i needed. I was not offered any kind of credit or refund for the difference in pricing. Other than that the check in and out process was smooth.
