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November 2023 by Alisa Spaulding
The staff was polite, the rental clean and nice, easy to modify if you need to keep the rental longer and easy process to drop off keys in overnight box!
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September 2023 by Bhadresh Patel
Although we returned car with full tank, there were fuel charges on final bill. I had to call and remove charges.
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August 2023 by Sarah Kouns
Do NOT use this location. I have rented from them twice and each time they have done everything they can to add an extra charge. Two days ago I prepaid for a rental, and arrival they said they didn’t have a car for me. They did have SUVs but they refused to upgrade although I had already paid. The car had no gas and smelled of cigarettes/marijuana. They “found” a car for me, but I was over 30 minutes late in getting the car. On return, which was exactly 24 hours with more gas than they left me with, they charged me for returning the car late. They will do ANYTHING to add a fee. One dog hair = $150. Beware of this location. Use Karric Square instead.
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August 2023 by Nevin Horne
Originally made a reservation through Uber just get to the airport around midnight and be told that their location doesn’t take Uber rent so I had no reservation and no car. Was able to scramble and get one last minute the next day, but to just get the car I was made to buy the insurance because the only one they had left had a non working headlight, even though when I tested that after, they worked fine. So ended up paying $150 for the use of a car for less than 2 days. I won’t be renting from budget again.
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August 2023 by Jimmy Ilievski
Found myself in a difficult situation and needed a car rental for the weekend. After being moved around with Budget’s online system (never prepay online I’ve learned), I finally found a vehicle at this budget location. The kindness and patience of the store with me was humbling and I’m truly grateful that this is where my business went. Thank you for everything!
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August 2023 by Volkan Celiker
I rented a minivan for family vacation. Car was clean and almost brand new. It was very nice experience. Staff is very friendly and helpful
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July 2023 by Matthew Schrader
I'm not exaggerating when I say this is the worst company and the worst experience iv ever had with a rental. I contacted multiple locations and it was equally frustrating dealing with these people every time. It's amazing they havnt put themselves out of business.
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July 2023 by Samantha Magee
HORRIBLE PEOPLE - USE A DIFFERENT LOCATION. Liars, manipulators and hustlers. We had NO pets in the car (don’t even have pets that ever leave the house). We cleaned the car out and vacuumed it before returning it - pics attached for proof. The lady who checked the car in found a short white hair (assuming from my 75 year old mother who has short hair and was with us). She told my husband we would be charged since we had pets in the car, he told her we didn’t, and they still charged us a cleaning fee - of $450, no less. Disputing with credit card company, but Budget is supposed to be a reputable company, this franchise does not have represent the budget brand well at all. If you choose to use budget, make sure it’s not this location. Total shisters.
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May 2023 by Susan Hurst
This Budget location was so great.The interior is very spacious and comfortable.Pricing is competitive.I can’t say enough good things about how nice and efficient the folks are there. Huda is seriously one of the best employees I’ve met anywhere, as was the gentleman who helped me at pickup (my bad for forgetting his name). Thank you both, instead of leaving your place frustrated (as these things can sometimes be, accidents, etc.), I left happy and in a better mood than when I came in. Five humungo stars.
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May 2023 by Christopher Bragg
The place is an absolute joke. We had a reservation for 2 weeks. We go to pick it up and they tell us they have no trucks available. They kept just saying "sorry nothing we can do" OK can I speak to a manager " i am the manager sorry". I called customer service and they said sorry it's in your agreement that we may not have your truck even after reserving it. Then they proceeded to tell us to go to their competitiors (uhaul, penske). I have no idea how they're still in business. My thought is they won't be for much longer.
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May 2023 by Yasintha Jayasinghe
We are not happy about sawmill rd columbus budget truck rental place as lady who were not listing what we said .she really rude. Not respectful for customer .Please do not go to this pace.
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January 2023 by Stephen Williams
The Carriage Place Shopping Center in Dublin Ohio has the best CSR in the business. Very dedicated, very empathetic, and always willing to help with knowledge and services!
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December 2022 by Ess S
Garbage place I wish I could give zero stars. Showed up with a reservation only to find out they don’t have a car. The clown at the front desk decided she didn’t feel like helping. She is so useless I’m not even sure why she works there, her relative must own the place. This location is trash don’t rent from here!
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December 2022 by scott carpenter
Worst car rental location I've ever been to. They tried 3 times to get me to sign the damage report before they would let me see the car. Said it was easier and for my convenience, when the did let me see the car it was dirty, damaged by the passenger wheel and reeked of cigarettes and febreeze. They were offended when I asked for a different car and told me I would need to wait a few hours.If there was an option to give less than one star I would.
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December 2022 by Jayendra Bharadwaj
Good car and friendly people. I wanted a small car for passing my license test, I called them in advance asking for the same and they have arranged the car and I passed the test.