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July 2022 by John B.
It's a okay place. Men's clothing stores aren't what they used to be, meaning... I used to go and there were people in there dressed to the nines and they walk you through the store. They ask you to feel a silk tie and hand-woven ties and make you feel a real cotton shirt. Make you see the gabardine wool trousers. It's a little different today You are welcomed in but the people working there Of course they were not again dressed to the nines They didn't have on the apparel that the store sells on. Very kind, welcoming verbally but it's just different. I understand. Probably in a few years everything's going to be ordered online but it was just a different feeling. It didn't have the smell that it had when you walked in a men's clothing store were it put you at ease. It almost dropped your senses and made you spend more than what you want too it was just a way better feeling. So I give the store 2 stars simply because the two ladies there were welcoming verbally. They just were not dressed to the nines like it was most high-end men's clothing stores. They were female they had on flip-flops toes out. Not even casual business attire but again they were welcoming. They were nice and I wouldn't blame them. It's the store policy. There are better clothing stores to go to that You will get a better price. There are stores that you can go to that. You will get that feeling again here in Columbus. I was just in the area. Went to look on the clearance rack while I was waiting on a friend actually purchase something but I don't think I would just go in to just shop like days of old. Not that store. Good luck!
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June 2022 by Theo B.
Horrible Customer Service. I returned an online purchase in the mail, my credit card was not credited. Though they do have a record of receiving the item. I have called 5 times and been transferred repeatedly to different people in a store in Cedar Rapids and god know where else. I was promised to receive an email about the credit..but not the actual credit in a few days. It's been 6 business days and not even an email. Right now Nordstrom has the merchandise and I have nothing. Unacceptable Nordstrom. Your customer service has gone downhill, while your prices have gone up enormously.
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February 2021 by Elaine S.
Was so pleased with my visit on Saturday! It was my first time here (shocker i know right?!) in search of the perfect pair of jeans, while browsing thee employee, Beth, came up and helped me pick out some pairs (different sizes since i was sure what i was exactly). She was so kind and helpful! I found 2 that fit great. She was friendly and informative on the different brands/fits ect. Thank you! Will definitely be back.
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October 2020 by Jay C.
Frequent shopper at the Easton location. Went In To order a pair of shoes to keep business inside the store ($400) and saw a t shirt I wanted to pick up that was $65. Cashier looks at me and says "you'll have to wait I'm in the middle of a transaction and dismissed me immediately along with the female that was also an associate or perhaps manager as they both helped the same man with a pair of pants or something. I'm assuming because they thought I was only buying a t shirt I could wait. Put that bad boy back on the rack and will pay the extra 10 bucks to order the sneakers I wanted at Saks.
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September 2020 by Fawn S.
I do not shop at Nordstrom normally. I have maybe in the store 4-5 times, but I do receive their e-mails for whatever reason. Which is how I found out during the end of August they have a BIG sale. It consists of 50% off select items each day for about 2 wks. I decided to make a purchase of one of those sale items. While completing that purchase online, you could choose curbside pick up at the store. I loved the thought of that, so that is the choice I made. My order was ready within two hours of the purchase. I ran over to Easton and the signage was so thorough that there can be absolutely no confusion of what you should do. They promptly brought out my order and they included a complimentary chocolate chip cookie. Quite honestly, the entire process was amazing!!! And I would do it again. I just wanted every one to know.
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June 2020 by Shared with: Public
I came into Nordstrom Easton town center on June 10th a little after 12 noon. I went to the MAC counter because I had wanted some new items. There was a sales person (white) and a customer (white) both engaged in conversation. I stood there behind them for over 10minutes and the sales person SEEN me waiting for her assistance, but still chose to continue her conversation. Obviously my money and time wasn’t good enough and I left. I will NEVER shop at this location EVER in life!
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May 2020 by Ann J.
Hate the place, the store managers, and the customer service in general. I have always had consistently poor experiences, specifically, at this store as well as other Nordstrom stores nationwide. The company obviously doesn't know what a superior customer service experience looks like although they continue to sing their own praises in that regard. To worsen their plight, a couple of Nordstrom family members located in the state of Washington have lied on a few occasions by making promises that they did not keep. As it is, Nordstrom is an average tiered retail store and really not a very good value. Do better by shopping elsewhere!
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January 2020 by David Chartrand
The men’s section is beautifully done and the guys are always super nice and helpful!
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November 2019 by Leonard Goldfish
nice environment. passionate staff.
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October 2019 by Miranda D.
I was pleasantly surprised with a return experience a few weeks ago. I purchased a fitbit versa back in February. It was always a glitchy wearable most of the time and earlier this month it stopped powering on. After much effort to factory reset it and do software updates I gave up on the smart watch. (Unfortunately Fitbit offers no warranty or fixes for these issues.) So, I took it back to Nordstorms to see if there was anything they would do and they offered to give my money back, no questions asked. It was a pleasant quick experience. I will be a Nordstrom customer for life because of this interaction.
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October 2019 by Tressa C.
I love this store! We had lunch in the Bistro upstairs. It is one of my favorite places to eat at Easton. Not everyone knows it's there so it's a great place to get a table quick. The food is exquisite. I recommend the Warm Asian Chicken Salad or the French Dip. The aioli sauce that comes with the fries is absolutely delicious. I completely forgot to take a picture because I was so excited to eat. Service is spot on and the food never disappoints!
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June 2019 by Liberty L.
Nice selection of name-brand goods as well as formal dresses. Very clean and well-maintained.
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May 2019 by Melissa B.
I love to shop Nordstrom's I always feel like Carrie Bradshaw from Sex in the City when I am here. The clothing is so expensive and fancy, makes me wish I had the lifestyle of Carrie so I can afford Jimmy Choos, Michael Kors, Dolce and Gabbanna, Coach, Betsey Johnson, etc without blinking an eye or worrying about my Power Bill...lol!!! But I love to go here, even though I can never ever afford to buy anything that is not on sale of some sorts. The store is always so clean and SO impeccable. I love to go to the make up counter and check out the perfumes and to the purse and shoe departments. If I do buy anything it is usually a top of some sorts, but on this particular trip I didn't buy anything The staff was very nice and helpful at the perfume counter and I fought the order to parade around in some high fashion shoes.. I love this store!!!
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February 2019 by Courteney M.
Apple Map hours says 9, but you closed at 8 . Please update for the last minute people in the world.
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October 2018 by Dana A.
This review is for the Men's Alterations department. My husband and I purchased his suit for our September 29th wedding at the end of August during the anniversary sale. He tried on his usual size, and while the jacket fit well, he was unable to close the pants. We met with their in-house tailor, who assured us that he would be able to let the pants out enough for them to fit perfectly. We ordered the suit so he'd have a brand new one and received it three days later. We brought it back to the tailoring department at Nordstrom, where a different tailor told us the suit was too small and that we would need to order a size up. At this point we were about three and a half weeks out from our wedding, and were a little concerned about getting the larger size tailored in time. A sales associate had the next size up shipped overnight and we were told that the additional alterations would take 3 weeks. Once the larger suit came in, we went back yet again to have it fitted, and were given a pickup date of three days before we were headed to New York for our wedding. When we picked up the suit, something about it looked off. We asked the sales associate who had originally helped us if he thought the fit was correct, and he assured us that it was perfect. Still skeptical, we brought it home so that he could try it on with the rest of his outfit for the wedding. This was when we realized that something was terribly wrong. Not only did they seem to have not taken the jacket in at all, they had added in ONE large shoulder pad. Just one. The pants also did not seem to have been altered at all aside from the length and were completely baggy. In a panic, I called the tailor who had worked on my wedding dress (shout out to Red Carpet Alterations!) to see if we could come in for a rush job. When we arrived, they were horrified by the botched job Nordstrom's tailoring department had done. The tailor ripped out the enormous single shoulder pad on the spot, which immediately improved the overall look, and told us that he would be able to fix the remainder of Nordstrom's atrocious alterations in three days. With mere hours to spare before our flight, we picked up the suit and luckily the new alterations were perfect. Nordstrom not only caused massive amounts of unnecessary pre-wedding stress, we also had to spend a large amount of money to have their mistakes fixed. The single shoulder pad was so unnecessary and bizarre, we kept comparing the tailoring job to a botched surgery. Nordstrom claims that, "since 1901, we've been committed to providing our customers with the best possible service - and to improving it every day." I sincerely hope that they live up to this claim and ensure that their tailors actually know what they are doing. This work was completely unacceptable, whatever you do DO NOT have your alterations done here and take your clothes to a knowledgeable tailor elsewhere.
