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March 2024 by Buzz M.
Looking for a mattress? This is definitely where you want to go if efficiency, excellent advice, nice selection of mattresses, clean showroom, affordable prices, no added fees and white glove treatment are important. The private appointment makes it possible to walk in and immediately be welcomed and begin discussing what you are looking for. There are no distractions or feeling of being rushed while trying out the various mattress options. My appointment time was at 1 p.m and by 3:00 p.m. the next day the mattress was on the bed in my house. No surprises on delivery time. You receive text messages keeping you updated as to their anticipated arrival time . Ben, the owner, and his employee delivered the mattress. Both were professionally dressed and wore booties over their shoes to avoid tracking in any debris. They completed the delivery in less than 15 minutes. CBUS will deliver your used mattress to a charitable organization and dispose of any packing materials. All of this and delivery are complimentary. The white glove treatment became very evident when the box spring size (that I selected) was too high for the bed. Ben immediately volunteered to remove the box spring, take it back to the warehouse and bring another lower profile box spring. He returned within 25 minutes with a different box spring which was perfect. Now tell me what other business would go to this extreme for a customer? This is a hidden gem of a local business that is deserving of your consideration.
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November 2023 by Alex H.
This is truly the only place anyone should go in Columbus to get a mattress. Incredibly knowledgeable staff, honest no nonsense sales, and reasonable prices for top of the line product. Ben is the best and will work with you to get you whatever you need. In the rare occasion theres an issue, he will take care of whatever it is with a smile. Its rare to have such an amazing experience buying something as integral and tricky as a mattress. This is your lucky day, skip the blind online buys and big box chain rip offs and let Ben help you rest easy for the next 5-10 years.
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October 2023 by Karen Upchurch
the reviews about this company and owner, Ben were 1000% right on. incredibly knowledgeable, highly individualized service, super personable, and very accommodating. mattress shopping is always a little weird but definitely not here. can't wait to get to sleep! five stars!
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October 2023 by Richard “Ty” Tynes
Service here is phenomenal. They'll walk you through the different types of mattresses, while answering any questions you may have about comfort.If you want a mattress experience that leaves you feeling like you've been educated and like you can't wait to get a good night's sleep on your new bed, come here.
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October 2023 by Julia
I previously bought our king sized mattress from Ben in 2019 and just visited the store to purchase a full sized mattress for our guest room. The first mattress has held up fantastically and is still going strong (note: the king sized mattress was just under $1000 - a steal!). I've had a wonderful experience both times I've visited the store and will continue to go back. In my experience at other mattress stores, sales people are always trying to push mattresses on you. At CBUS Mattress, I like how Ben provides an array of options and does not try to push you to buy a mattress. It's truly in the buyer's hands. Prices are hard to beat and free delivery and other benefits are provided. I've also referred others to this business and they have also had a great experience!
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October 2023 by Stephen Braunginn
When we walked into the CBUS Mattress showroom, we did not expect what we received. After the type of service we've received from other mattress stores, we had no reason to expect any different. Oh, were we surprised and delighted. Ben was extraordinary. First, his service is above any we received from any other mattress store, let alone any store. His customer service is 5 Stars. Second, Ben's knowledge exceeds any other store we went to in the past: that gets 5 Stars. Ben's follow up on customer satisfaction? Outstanding and beyond any expectations. We needed a mattress delivered to our vacation cottage in far, far northern Wisconsin. He personally kept in touch with the delivery company and us until it was delivered. Another 5 Stars! We cannot say enough about CBUS Mattress and it's owner, Ben. Oh, I forgot about the mattress itself. We were not entirely satisfied with the first mattress so we required to exchange it. Ben completely followed through on the promise and we got a new mattress to replace the first one. Another 5 Stars. Finally, the music he has on is cool jazz. Ben and CBUS Mattress: what a cool place to shop and find the mattress of your dreams. When you need a new mattress, CBUS Mattress is your place to shop. You get more than a mattress. You get a dream experience.
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August 2023 by Kyle Baker
Ben was a huge help in getting us a mattress which fit our needs. He was informative and not pushy throughout the whole process. When we first arrived he talked to us about our sleeping habits and showed us a few mattresses which would be a good match. We’ve had our new mattress a few nights and are already happy with our decision. Definitely check out CBUS Mattress if you’re local!
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August 2023 by H Lynch
My OSU student moved to an off campus house sight unseen not knowing what was there (never asked, never checked). We were able to order a quality mattress, platform frame and dresser that was delivered the next morning. Price was competitive and mattress is very comfortable. Ben the owner assisted with the order process after business hours and assisted with delivery. Worth considering when your students move off campus!
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August 2023 by Marianne Hall
Best Mattress and most affordable Buying Experience Ever!! Ben the owner was very personable and makes an appointment time with the customer so that is your time is with no interruptions to try out all the mattresses. Top rated mattresses for half the cost anywhere else, to include free easy set up platform frame and delivery to college students! The mattress we chose was the most comfortable mattress ever purchased!! I will never buy anywhere else. Highly recommend you shop here 1st!
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August 2023 by Kristin Hall
I loved buying a mattress here! It was a scheduled appointment so the owner and I could discuss my needs and wants for my new bed, and it was a completely easy going, clean, professional, and personalized experience. The owner was great and professional and let me try any of the mattresses, especially the ones he believed would suit my sleeping style the best based on our conversation. It was not rushed at all and you have the whole place to yourself to see what you like. The owner explained the differences in the structure and build of each mattress and how they serve different purposes. He also demonstrated in-person how easy it is to set up the platform frame, and he scheduled free delivery on the date I needed to move in to my new place. I ended up buying a sunrise II pillow top mattress, which is perfect for me as a side sleeper, and a cube side-sleeper pillow. The whole experience and the prices were great because of the small-scale personable shopping experience. I loved this place and I want to recommend coming here to anyone!! Thank you again!
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August 2023 by Carolina Iporre
This was by far the best customer service experience we have had. Ben is just the greatest. We only had a day to buy a mattress and it was the day they weren't open, but he was kind enough to open the store just for us. They didn't have our mattress in stock, so they gave us a loaner until ours arrived. The deliveries were on time and the guys who delivered it (Wes and Harry) were great as well. You cannot beat their prices. We have been sleeping amazingly for the past couple of weeks! I cannot recommend this place enough. 10/10.
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August 2023 by Adam Frierson
Ben was extremely helpful in picking out the right mattress for me. He was especially relatable and made the whole process a breeze. Delivery was also fast and easy as well. Would definitely recommend to anyone looking for a mattress in the area!!
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August 2023 by Dan Andre
I was sleeping on a cheap memory foam mattress that got Alzheimer's. No support, I was waking up with a sore back and restless sleep. I got to try various mattresses, and I spent over an hour in this place. I wasn't going to get burnt again. I was ready to make an investment in my sleep, and my health. The environment was relaxing, and low pressure. I even discovered a new type of pillow that's great for side sleepers like me. My new mattress was delivered today, within a convenient timeframe for me, after I got off work. After I got a shower, I laid down and took a nap, I haven't been able to nap in years. I couldn't help it with my new bed. I would recommend CBUS Mattress to anyone, unless I don't like them.
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July 2023 by Daniel Dooley
10/10 ⭐️⭐️⭐️⭐️⭐️If you’re reading this post then just go ahead and stop looking for a mattress anywhere else in Columbus because this is the place. This spot rules. I got an insanely comfortable queen size mattress today and I will likely sleep like an angel tonight knowing I got a sick deal. This dude Ben is the best. We showed up w/o an appointment and he darted back to the store. He took the time to demo every category of mattress. I’ve been shopping for a bed in person and online for 3 weeks and today I found the best queen mattress I’ve tested out in the price range I was hoping to stay in. Exactly what I was looking for and it’s a major name brand so I don’t have to wonder about long term quality or warranty. These aren’t off brand outlet trash mattresses. It was instantly noticeable how much better these were than the other pillow tops I’ve been checking out around town all day at chain stores. Ben even delivered the bed right away and almost got to my place before we did. Icing on the cake is getting to support a small business and a local Columbus guy instead of a corporation. I honestly can’t recommend this place enough. I am extremely happy with my new bed and the experience getting it. Could not be more jazzed right now. Be sure to make an appointment before you show up.
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July 2023 by katelynn brake
BUY YOUR MATTRESS HERE! I almost bought a nectar mattress until I saw the information about fiberglass online. I found CBUS mattress online and I am so happy I did! The whole experience was wonderful, I set up a private viewing which was very relaxing. Joshua was so friendly and talked us through all the mattresses and helped us find the perfect mattress for us, and was very considerate of our budget. The delivery process was even easier, they showed up and set everything up and even took our old mattress to dispose of! And to top it off Ben the owner personally dropped off the remaining of our order. Support local and stay away from the online mattresses. This business is it! I will be sleeping peacefully from now on..