December 2023 by David Buhn
Charles Schwab is horrible ... Scottrade had a great platform but TD Ameritrade bought them because of the superior platform, Charles Schwab then bought TD for the same reason and it has taken only 5-6 years and is still screwed up. I now have been locked out of our investment club portfolio, since the transition, for the past 1.5 weeks, 5 phone calls in one day to the 800 number, questions asked of me in Eugene, OR(which I failed)... I live in Columbus, OH. Filed new paperwork, asking if this is all that is needed, of course the answer was yes. Now needing to meet this morning to sign more paperwork at the office location (which the 800 number told me closest location was in Eugene, OR) where the nearest location to me is 2 mi from my house. Office opens at 9am, I confirmed with them that they would be open at 9am, again yes. 9:15am still waiting in the parking lot for the door was still locked. Had to sign one item and check one box that could have been done via Email. I asked why this is such an issue... branch manager's answer, we don't deal with Investment Clubs... Really? What do you deal with?... car parts? Avoid Charles Schwab and the headaches go right to the best.... FIDELITY. Charles Schwab posts and brags on 300 office locations, where Fidelity has none... Fidelity doesn't need old services or brick and mortar locations for they do state-of-the art transactions via Email, teams, etc. right from your home with form and document filings online.
