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November 2023 by Alyssa Carder
Walked in to open an account, 3 people behind the line but no one could open an account? One of the tellers informed me that their manager can open it but he isn’t in today or tomorrow. I just don’t understand how a bank operates without more than one person who can open an account.
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June 2023 by Josh Wintermantel
Chase Bank: Where The Front Rocks and the Backend Rolls☆☆☆☆☆ (5 stars for Zach, Eduardo, and the team alone)First off, we have Zach, the branch manager. Zach does a great job managing two branches.Then there's Eduardo, the Michelangelo of international wires. Watching Eduardo send my weekly wires to the Dominican Republic is like watching Da Vinci paint the Mona Lisa. It's an art, a craft, a masterclass in efficiency. Yet, he does it with the humble demeanor of a monk, never once mentioning that he's essentially the patron saint of overseas transactions.But, and here's the tragicomic twist, while the front end of this Chase Bank is a well-oiled machine, the backend team is more like a group of three stooges trying to assemble IKEA furniture without the instructions. It's like they're playing a perpetual game of hide and seek, but they've forgotten they're supposed to come out and say "found you" when the game is over.Want to hear a joke? Chase's backend team. Need a punchline? They never call back. I've seen snails deliver mail faster than these folks respond to a query. If elusive was a sport, they'd be in the Olympics, winning the gold, silver, and bronze, all while the other competitors are still searching for them at the starting line.Despite sending the same standard weekly wire over 100 times, their app greets me with error messages like they're trying to communicate in a cryptic alien language. "Error 504: Competency not found" seems to be their favorite.Yet, despite the backend team's best efforts to turn my banking experience into an absurdist play, Zach, Eduardo, and the rest of the team always come through, proving that while technology may fail, human excellence and dedication never do.So, if you're in the Short North of Columbus, Ohio, do stop by this Chase branch. Just remember to bring your sense of humor and a little patience for the backend guys. They're probably still looking for the 'reply' button on their emails.
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March 2023 by Mike Cumberland
I did a notary there. The manager was the worst service and manager I've ever dealt with Chase. Plain and simple.
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July 2022 by S Kat
An African American female cashier named Cam was being extremely rude and unprofessional to me. I went to deposit some coins and was asked to count the coins all by myself even though they were not busy at all. I spent almost an hour hand counting while Cam just sitting there watching me while being on her cell phone. After I finished, Cam told me that I put the coins in a wrong way and I need to recount them despite that she’s been watching the way I put coins this whole time. I wondered why she didn’t let me know that sooner? Did she do it on purpose to waste my time or was she just being too focused on her cellphone that she couldn’t see a customer in front of her? Then, I asked for help because it’s very frustrating to recount everything. After I asked again, she handed me a coin handling tray. I do not understand that why she decided to just watched me hand count coins one by one without even letting me know that they have that coin tray. This cashier clearly hates her job and I don’t think people like her should ever work in any position relating to customer service. I have filed an official complaint to the chase headquarters and I hope this issue will be addressed.
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February 2022 by Brandon Rohrig
I was denied service here today because I was unwilling to wear a mask, despite the bulletproof glass barrier separating me from the employees. I would advise people who care about reality, rationality, and decency to bank elsewhere.
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November 2020 by kurt bennett
Would not notarize my documents. Even though I’m pretty sure Chase says they notarize for non-customers on their website.
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July 2020 by Jacob Barlow
Garbage
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May 2020 by Xiaoxiao Zhao
So my husband and I just wanna open a joint account and guess how many times we need to go to their branch? THREE! Really? The first time your staff said we can do that online and then we figured out that’s not an option. The second time your staff said the proof of address is not working cause they need bills and such, and they confirmed me that a leasing contract would work. The third time, this lady just told me that only bills with my name will work and not leasing contact. Jesus! Do your employees know what they are doing? And the lady who was responsible for us today was so rude and it’s like she can’t wait to get off work. We offered if we can go print out a bank statement which she said will work and then come back. No other customers was in the bank cause the virus! And guess what? This fine lady told us they will be closed soon, at 11am? Without telling us the accurate time of closing, she highly suggested we make another appointment. No, chase, you are not the only bank in this world. We are going to PNC.
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February 2020 by Jaynul Dewani
Conveniently located in Short North. Little bit busy but love this bank.
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November 2019 by Brandy Barth
The employees here are friendly and helpful. This is a busy branch, always make an appointment if you have business a teller can't help with. Parking in the area can be difficult depending on the time of day. Plan accordingly.
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November 2019 by Yue Xing
Came here second times, first time asked me to make an appointment with a banker and I did, and second time after waiting for 15mins no banker showed to help me and my problems were also not got solved. So bad experience!
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October 2019 by Bryce Garrett
Went to open a savings account and thought it would be simple but it turned into a whole “you have to schedule an appointment with a banker†thing. Although there was a banker there, she said she had an appointment, and turns out she didn't because we ate right by there and no one went in. Liars!
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July 2019 by Bob Roehm
I only occasionally visit the Chase Bank branch at 677 N. High St. because I am so rarely in that neighborhood [except when I am passing by on a COTA bus with no other reason to stop].
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June 2019 by Zachary Stewart
I've personally never experienced any problems at this bank.
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January 2019 by sounder9393
This company no longer gives out transaction histories when needed. Instead you have to wait a half hour to see a banker just to look at your transactions and find anything that's fraudulent. This branch is particularly nasty about that and will call police if you so much as look at them wrong. Used to be one the best ones in town. Not any more! Of course, Chase in general is trying to force everyone to do anything online so they don't have to pay staff. I will be closing my account with them.
