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October 2023 by Brian Bickel
If I could leave a negative star review, I would. My wife and I decided, to take some items back, after we decided, that we couldn’t afford them. The price to quality ratio, of their jewelry is severely lacking. Although we were, at the head of the line the manager, who was running the register, made my wife and I wait until she checked out the entire line and until she pierced two customers. She made it known, to the entire store, that she couldn’t help pierce customers, because she was processing a return, which she clearly wasn’t.This tactic and the tactic, of making my wife and I wait as she checked out other customers, we clearly meant, to make us upset. So, we would leave. Having trained people, in customer service, for over twenty years, I know, for a fact, that these tactics are nonsense and that they have no business, being used, in a retail setting. They show nothing, but unprofessionalism, and they show nothing but disrespect, towards your customers. They also do nothing, but loose you customers, as they did tonight, because my wife will never step foot, in a Claire’s ever again. If I were any, of you reading this I would do the same.
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April 2023 by Aly Ol
Had an appointment today at 11am. When we arrived the location was dark and closed. It was a Saturday and a bday gift for our daughter that she had been excited about. We had our appointment confirmed by text and email several times so we felt good about that.We waited and tried to reach this store but no one answered. We waited 15 min past the appointment time and left to find another place to do ear piercing. No way did I want them to rush it.We were left scrambling to find another place for our daughter.We went to Ulta across the street and they were able to fit us in and it was AMAZING. I should have checked with them in the first place as the service and experience with Ulta felt more comfortable and upscale compared to what we would have experienced at this place. Sometimes things are just meant to be but next time we will save the headache go where the professionals are!
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March 2023 by Carter
Wayyyyy too expensive for the littlest stuff. But my kids love it and it's their money.
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January 2023 by Joyce Lewis
Excellent customer service! I took my Grand Daughter to get her ears pierced and they made it seem so easy!
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December 2022 by Sara Johnson
Wow! What an experience,thanks to Nyala!Today was our daughter’s 6th birthday and all she wanted to do was go to Claire’s to use a gift card she received for her bday. We got to the store right around closing time and Nyala made an exception and let us in knowing it was for a special occasion. Due to staffing shortages, Nyala was the only person working but she did not use that as an excuse to provide poor service and on the contrary, she went above and beyond to make this such a special shopping experience for our daughter. Nyala provided suggestions for her and ultimately helped her pick out THE perfect item to use her gift card on. It made our daughter’s day which made us so happy. Thank you Nyala for being so thoughtful and making her birthday a memorable one!!
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December 2022 by Brian Bury
Management at this Claire's is top notch. Staff are always courteous and helpful. I've always had great experiences here whether it is hunting for Squishmallows (back when they would sell out in a day) or getting my kids ears pierced, always superb service. For being a real shopping mall Claire's the store is also always very clean considering the amount of traffic that comes in.
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October 2022 by Robb Weeks
This location is closed more often than it’s open because the “system is down” and it’s been that way for several months.Maybe, uh, time to upgrade the system?
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September 2022 by Brandon Perdue
This location practices open discrimination against White people. They offer half on a 2nd item if your black, but if you're White you're charged full price for both items. I watched it happen and the excuse was, to get the discount you must walk up to the counter with one item????
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September 2022 by Caitlin Breedlove
I get all my hair accessories here. They have tons of stuff. Great sales and prices. Friendly service.
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September 2022 by AJ Prosser
They close earlier than the entire rest of the mall, including weekends AND they lock their doors BEFORE they're actually closed! Staff is rude as well.
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August 2022 by Amy Burke
Lots of cute stuff but my lord everything is so expensive. I remember going to this store when I was a kid and the stuff being so adorable. Nowadays a $25 gift card my daughter got literally bought her one item.
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June 2022 by Denny Caldwell (Grinn)
Some things never change and never should. When I take my three little girls into Claire's it's just as pink and sprinkley as when I was forced to tag along with my sister into there as a kid.
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May 2022 by Tatjana Clark
Place is never open..went there on a Saturday around 5PM closed..tried Sunday around 11:30AM closed. At least update your hours so people don’t waste their time.
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May 2022 by Kayla S
don’t come here unless you want managers with bad attitudes and have no clue about their return policy! ✨
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April 2022 by Alayna
Too expensive for such cheap materials. A regular pair of fake stud earrings is $13 but $1 everywhere else.
