-
March 2024 by Jehdeiah Maitland
My partner and I are regulars. Tene and the team are amazing. They're attentive and ensure we get the bags and accessories we want. Many of times they have been able secure products that were in super limited quantities. They also do a great job with gift wrapping. They're great at not pressuring you into buying things. The only major downside is that there is a limited men's collection in store. Also they don't have Coachtopia in store. If those were available I'd spend my whole paycheck there.
-
January 2024 by Maria Martinez
I went today to exchange a crossbody bag, I was attended for Yoyo, she is awesome.
-
January 2024 by kylie byers
I had a great experience with Michelle who tracked down a bag I loved that was out of stock online and in store. She connected me to another store who did have the item in stock and was so helpful!
-
December 2023 by Stephanie Johnson
Love it very very much thanks
-
December 2023 by Dominique J
YoYo was so sweet and helpful!
-
October 2023 by Devin Swanson
Some of the most helpful ladies helped me pick the perfect gift
-
April 2023 by Cori Radabaugh
Hi. I stopped in here a couple days after literally recovering from food poisoning, lol. I was super insecure about how I looked and felt and was totally planning to just stop in and out real quick to find a bag I was interested in. Michelle treated me really nicely and didn’t ever once make me feel like I was unwelcome because of my probably questionable appearance while I was recovering. She explained everything about my purchase in great detail and made me feel very valued as a customer, and even did a free engraving on the bag I purchased. Just a great shopping experience all around. Can’t recommend enough!
-
January 2023 by Faith Jolley
The customer service at this store is awful. Really wasn't interested in helping until noticing I had a coach purse on...
-
December 2022 by Vanita Prakash
I had a bad experience with the sales agent at this store - Emily. I wish you had better employees at your store for actual sales .
-
December 2022 by Rhonda Stapleton
They have lots of bags!! I love bags
-
November 2022 by lisa prestifilippo
The staff at this store is fabulous! Love them! They remember me and my twin sister every time we visit. They are genuinely kind, always have a compliment, and are happy to assist in any way. I can’t wait to see the new store…we heard it’s going to be a stunner. The coach brand is posh, trendy, well made and seems to have that cool girl vibe delivered in a high end way.
-
August 2022 by Kurt Wolery
We had bought a gift for our daughter and ran into an issue with the exchange policy so we spoke to Jason the manger who resolved our issue. His customer service and interest in helping us out was way above and beyond, just fantastic customer service!!
-
July 2022 by Nathan Price
I was recently in Columbus on vacation and went to this store twice during the week. Both times I had great customer service and everyone was super friendly and accommodating. I bought bags both days, but the second day I had Tené helping me and she was terrific. Fun, helpful, and honest. She also made me the cutest heat-stamped Coach tag to add to the bag. Would definitely shop here again and plan to order through them from where I live in NY. I’d rather shop with them than through the online site. A+. Thanks ladies!
-
January 2022 by Yolanda Lathon
I had purchased a mens briefcase online. I went to the store because I was told that they do engraving and I wanted to see if they had boxes for my gift. The lady in a friendly voice told me they don’t give boxes for online orders. I showed her the receipt and said I could go get the item out my car now.. She then said that They don’t engrave Coach Outlet Purchases! I should’ve, could’ve, would’ve…But I didn’t. I later found out that engraving is free there…..
-
January 2022 by Mark E.
Beautiful store, I had an awesome associate help me pick out my gift. She even gift wrapped my purchase for me.
