-
December 2023 by Valerie Lewis-Scott
The best hotel yet... I like that they had someone come by and ask if we needed any services... like towels trash can liners and such cause it makes it so much easier when you don't have to call and ask for those thingsThey just closed the pool too
-
December 2023 by Delayne Andrews
Hotel location is convenient as we wanted to be close to the airport. When we arrived to the room after check in it was freezing mid December. So cold. It’s a large room so it took a long time to heat up.The bathroom in our king room was so dirty I was honestly a little shocked. Gross
-
December 2023 by Cody Gilmore
Website says free airport shuttle when booking but this is NOT true. It only runs certain hours. Cost me $20 to Uber from airport.The hotel is run down and dirty for what you’d expect from a Comfort Suites and other locations. Breakfast was ok, fitness center is clean with bottles of water and towels supplied.
-
November 2023 by tyrell sealey
I would not recommend this hotel to anyone! The rooms and hallways are bug infested. I took a towel full of bugs on it an it showed the lady at the front desk. She seen it with her own eyes, but still tried to act like it was nothing. I left immediately. We were only there for about 2 hours. So when I asked for full refund, they’re only trying to give me back 20 percent. So if anyone reads this DO NOT STAY AT THIS HOTEL!
-
September 2023 by Madeleine L.
It is a Comfort Suites so it has some decent amenities. However, my room - stayed here twice within a week - really could have used some solid cleaning. It had sticky counters in one room and a chair full of crumbs in the other. Vacuuming would also help.Running and yelling in the hallways at odd hours. Plus the walls are thin.If you have an early flight, make sure you leave early. They don't always use their own shuttle and order taxis instead. Mine showed up 15 min late and we had to take other passengers too.
-
September 2023 by Kyle “Gregory” Landsaw
Best place near the airport to stay hands down. The Team here from the ownership to the manager to the front desk in housekeepers are fantastic. Everything and Hotel worked smelled great and seemed very well maintained not to mention how friendly everybody was. I was thoroughly impressed. I will be referring and coming back for years. Thank you
-
September 2023 by Brenda Milton
My husband and I was staying at Comfort Suites for the 1st time celebrating our 40th wedding anniversary. We live in Miami and asked my niece to send us a list of hotels that were near the airport because she knows the area. We booked from 8/24 thru 8/31/23. The 1st night the bed was horrible we asked for a room changed. No problem done.8/25 we switched to 4th floor. Bed was better, no problem.8/26 ok. 8/28 we went out came home I laid across the bed to watch t.v. fell asleep. Woke to adjust pillow while doing so I saw a black spot on the pillow I pulled closer the dot moved. I yelled to my husband there was something on the pillow. I moved it and the object moved he cut on the light it was a flat bug that moved fast. we were able to place it in a cup. I initially thought it was a tick because we could hear dogs bark during the nite. We called front desk to report the bug it was already after midnight. The man on the other side said he could not come up to the room so my husband took it down for him to see. He told my husband he could change us to another room. I searched online and saw pictures and identified the bug as a bedbug. I could not get back into the bed and didn't want another room. My husband slept on the couch I stayed up the remainder of the night. We packed, went to the front desk and told them we were checking out on 8/29 the following morning. We called American Airlines, paid the additional money to change our flight back to Miami.They were able to get us flights the same day at 7 pm. We did show the attendant working the front desk the bug and informed him we were checking out. He said there was no manager on sight and someone would call me. No one from Comfort Suites has called me or my husband. I am still jumpy as I post these pictures. Please check out your room when you check in at any hotel. I will never book a room with Comfort Suites. This was my first time and last!! We are still waiting to have this issue resolved
-
August 2023 by Jordon Hofman
This hotel is just a quick drive from downtown Columbus. The room was clean and spacious. The breakfast spread was good. The pool was pretty full most of our stay, so I didn't get in. It looked pretty foggy/dirty, and there were no clean towels available at the pool. They are pet friendly, which was great for us. The pet fee for our stay was around $90. We were there 4 nights, so it wasn't that bad.
-
August 2023 by Eliza
Overall, the hotel was very nice! I just wish my room was a little cleaner. The mini fridge hadn’t been shut all the way and the freezer melted, leaving some water on the floor. It wasn’t a lot so there was no need for me to call the front desk. There was a stain in on the curtain and the microwave had stains inside. I didn’t bring food to microwave so I never used it. Other than that, I did enjoy my stay and I will stay again.
-
August 2023 by Stacey Weaver
From check in to space and luxury of the room the pool though small. Was very clean and warm. The problem was the beds. The mattresses were hard and the pillows lumpy. I loved it. Til I tried to sleep.
-
June 2023 by Scott Ware
Checked in went to room and checked sheets for stains and bed bugs. Found Huge stain on fitted sheet and blanket. Asked for replacement and had to make the bed myself. Then we needed towels and they made us come down to the front desk to get them ourselves. Then we hung our towels up so housekeeping wouldn't take them and they took them anyway. And left us without enough again. We had to go to the front desk ourselves to pick them up again. The pool had something gross floating in it both times we used it so we cut swimming short.Food & drinks: Complimentary breakfast buffet was decent
-
May 2023 by Steve L.
I stayed here on May 28th for one night. I am a Choice Hotels rewards member and have stayed at this hotel 3 times. The first time was great, the last two times, not so much. When I checked in, the girl at the front desk was very slow at processing my check-in. She was asking me about the price. I said to her she should have my booking in the system. She found it but still wanted to see a confirmation, which I could not find. She finally checked me in. Tip number one, request a room on the top floor so you dont have anyone above you. I did not do that this time and the person above me was constantly walking back and forth. It even sounded like they were rearranging furniture. this was going on at 10pm and the upstairs noise continued until 330am. This place has very shoddy construction and the walls and ceilings are paper thin, you can hear everything. The person next to me had thier TV on until 130am. Next time I need an airport hotel there I am going to stay somewhere else. Very disappointed in this property and I don't recommend it.
-
May 2023 by Reece F.
Rude we stayed two nights the first night the guy was really nice and helpful the second night the guy at the front desk was verruga rude and we had people next door getting there nasty on and we could hear everything so we go to turn the tv on and the remote is not there so we call asking for another and he doesn't want to give me one so i go down there to ge tone and he gives me some old remote that doesn't match the samsung tv we have and he argued with me for about 10 minutes about why he can't tell the couple to quite down or why he couldn't help us find a remote the couple next to us isn't using it like it was 3 am just got off of work and we couldn't get no respect
-
August 2022 by Caleb L.
Hotel staff thought I booked for 1 day while I booked it for 2. The hotel took all my stuff out and I had to get it all back the next morning. Never had this experience with a hotel before. Never coming back here for sure.
-
July 2022 by Ellie B.
Arrived late in the evening and the clerk was nice and it seemed quiet. It was not very clean. We were here just long enough to sleep.
