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May 2023 by sarah w.
I called on may 10th to confirm my order would be received by Mother's Day the 14th. I was told yes it would get there on Saturday or Sunday. I placed the order online and received a confirmation email from FedEx that said estimated delivery May 13th. I then received another email from FedEx that said delayed and wouldn't receive it May 15th. I emailed Cookie Bouquets and also left a voice mail asking for a refund on the shipping because the order wouldn't get there till after Mother's Day. I received a call back and was told it was in transit and looked like it would be delivered on Sunday, if it wasn't received by Sunday to call back. I called today because the cookies didn't arrive yesterday and was told sorry, there is nothing they could do because my receipt says estimated delivery May 15th. Taylor wouldn't refund me my shipping costs and didn't offer to accommodate me in any other way. Not the best customer service.
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October 2022 by Carolyn Franklin
We had a very special event and we ordered 600 cookies for our guests. The cookies arrived well in time and were a huge hit! Thank you to Cookie Bouquets for adding a special touch to our event.
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August 2022 by Miss Kay
Pretty packaging but HORRIBLE TASTELESS cookie? The icicing was hard and tasted stale and the cookie was just as bad....
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September 2021 by Marcy Savransky Feinberg
I had an extremely positive experience from the very beginning. Dinene helped design cookie bouquets for my sons rehearsal dinner . Each bouquet was bubble wrapped and made it safely to our out of state destination. The cookies tasted delicious and they were top notch with the wedding theme that we asked for . Dinene was very prompt on getting back to us and helped us design each cookie . The bouquets were a huge hit and we will definitely recommend Cookie Bouquets.
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September 2021 by Eli Oppenheimer
We used cookie bouquets to print edible cookies for the welcome bags for our wedding. The cookies were shipped across the country and arrived on time, in-tact, and delicious. The art came out great and the cookies were a hit!
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August 2021 by Debra Greer Haas
My 7yr old, picky eater, great-nephew received the "just 4 you" bouquet when his cat passed away.
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August 2021 by Kim Coera
Terrible service!
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August 2021 by Ruby Rehal
I ordered custom cookies for my team as a celebration. The cookies turned out great and arrived on time. Thank you so much!
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July 2021 by Micah H.
I ordered photo cookies for my sisters birthday after googling and searching! They were quick with replying after I asked for different photos for each cookie and let me know if something needed to be adjusted - they did their part and got them shipped out quickly and even with the fedex delay, they made it on her birthday and they were soo awesome! They look incredible- so cool, almost too cute to eat!! The best way to surprise a loved one! I definitely plan to order more!! I am so impressed!!! Incredible work!!
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July 2021 by Rebecca Rei Herren
My son loved his birthday cookie bouquet with personalized photos of our pets! The cookies are amazing as well!!! My daughter wants one for her birthday next month as well. Highly recommended
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June 2021 by Cassidy Smith
I received one of these cookies at work and the cookie itself was dry and crumbly and no true flavor and the icing was aweful. Will NEVER recommend this to anybody!
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May 2021 by Liz Higman
We purchased these for a senior employees birthday and wanted to put his face on a cookie! We had a rush order and they promised to get them here in time and they did. They looked and tasted great!! Would 100% order from them again.
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May 2021 by C B.
I work for a major Studio in Burbank, CA, and one of our employees was set to leave for a new job. We wanted to celebrate him before he left and my boss asked me to send him and his family some cookies with a few custom cookies of his current company logo and his new company logo. Everyone in the local area was booked for at least a couple of weeks so I went online and found Cookie Bouquets. I was a bit apprehensive given some of the reviews and that they would have to ship on Tuesday for a Friday arrival from Ohio, but I am here to tell you that I am so PLEASED with the outcome. First, Dinine was very kind and walked me through every step of the ordering process. She assured me the cookies would be there in time and even sent me the tracking number as we were on the phone. Not only did the cookies arrive on-time, but they went out the same day and arrived early. And they looked AMAZING! The receiver of the cookie basket was in awe, my boss was thrilled and Dinine made me look like employee of the year! I will definitely be ordering from them again, both for personal and professional use.
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April 2021 by Jeanine Ford
Wonderful Customer Service! Great value for a food gift. I made a terrible mistake with the order date. Just three minutes before they closed, she stayed late and managed to get the order to Fed Ex with no time to spare. All due to my own mistake, she stayed late to ensure the cookies came on time. They were moist, tender and quite tasty. I will recommend this company to everyone I know when a food gift is needed. My sister and her grandkids loved them! Thank you, Cookie Bouquets!
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March 2021 by Carrie Birdsall-Betancourt
Update: FedEx Delivered to her neighbor, so she got it, however, still feel customer service should be addressed.currently: placed an order on 3/23 for delivery 3/25, and it was not delivered. I have emailed via their site, called, and no response as of yet. Double checked the address, all is correct. I know it's only been a day, but it's already a day late...and no response is not good customer service IMO. ijs.
