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December 2023 by Lauren Richdale
After a whole debacle at the Reynoldsberg cosmoprof location, Rachel and Jessica were here to save the day!! I had ordered same day delivery from the other store but nobody was even there to give the delivery drivers the order (thus stiffing the drivers out of their pay) I called this location for help. Jessica was so quick to help remedy the situation she went incredibly above and beyond, offering to deliver my color order HERSELF (with her own car and gas money, something she shouldn’t have to do, again went way above and beyond) She really saved the day. Give these girls a raise!!!!! They’re absolutely amazing.
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November 2023 by Mariah H
I have popped in a few times to grab hair color and the associates are always very patient with me when I have questions. They take their time to listen to their customers and relay what they’ve heard about products even if they haven’t tried them so you can feel confident in your decisions. Highly recommend this location!
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June 2023 by Liz O’Quinn
This used to be my go to store. Now they’re barely open or stocked. I know there is a lack of employees. But change your hours to reflect what the hours are
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May 2023 by Stephanie Holtzapfel
There has been at least 3 times if not more that I have come to this location during their OPEN hours and the store has been CLOSED. No explanation on the door just locked with lights off.Extremely unprofessional.
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May 2023 by Renee Bennett
Kelly is rude and disrespectful and feels bothered to be at work let alone to have a customer in the store! Shelves not stocked with every day items that one may need to purchase but if the shelves were stocked she would have to check more people out and help with their needs! I will drive further to the salon centric competitor for my needs in the future! I’ve visited cosmo since 1997 and in 2023 it end’s sadly due to customer service enter action! Not retuning to new Albany location and it’s literally right by my job! Sorry…not sorry!!! I may in the future go to other locations but still not sure
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April 2023 by Raquel L.
If you are a regular customer they won't even sell you any item. I can't believe there is a business like this. There is no sign directing this for license hair technician, and Cosmologist. I felt very judged to the extent that the associate sounded disdain, unmotivated, and depressed. It's disappointing that you can't buy a item and being told that you have to be licensed. I think this store should not be open to the public, and perhaps market themselves online.
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July 2022 by Diana Denman
Closed at 3 on a Friday due to short staffing? Seriously, you close at 6! At $5 a gallon totally not cool.
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May 2022 by Jennifer Guinn - Watkins
The ladies this morning were so exceptional, helpful & friendly. Thank you for a great experience!
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December 2021 by H
I don’t know her name but the girl with braids is not friendly at all. I’ve been a customer for years and it’s become annoying and time consuming shopping there now. I’ll be going elsewhere.
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November 2021 by S Diamond
Mercedes is not helpful whatsoever!!!She points to where your product could be instead of helping the customer.Not friendly and Not knowledgeable.
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September 2021 by Julie Buckingham
Great service, helpful staff that always goes the extra mile!
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March 2021 by Cory Everett
They are normally stuck with what you need plus!!!!! And they are very helpful if you have any questions. ??
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December 2020 by Jane Wilcox
Love my local CosmoProf team! They go above and beyond for their customers.
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December 2020 by Whitney Butler
If you are not a licensed cosmetologist they won’t sell to you . I found(was told by associate) that out after doing two laps in the store .
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November 2020 by Nicholas Burns
I absolutely love going to this store! First off it’s super close to my salon, the staff is always so friendly and knowledgeable about products, and they never try to pressure you to buy anything. I’m in this location about 2 time a month and if they are out of something they always offer to call and let me know when it come in.
