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December 2024 by Vickie B.
I still will rate the various physical stores as 5 stars but for those of you ordering anything that is shipped from costco.com, drop it to a 1 star. About all the info you get is WHEN your item is shipped and nothing in between until it is delivered. If the expected delivery date is important to you, your package may arrive early. It may arrive late. That is a real pain when you are ordering something with an end of sale date but you need a more accurate delivery date. We have gone from a day early, to 5 days late to a couple of MONTHS late with no way to cancel the order or change the address even with customer service help. Costco.com logistics us frustrating and of little help. Plus you are on hold forever to find out they can't help you.
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November 2024 by Douglas K.
We needed our hearing aids checked and having worked with Alexa at Easton we knew we could rely on her. She checked my hearing and found I had lost 40% in my left ear. She cleaned and adjusted them and I was able to hear better than I had in months! Truly, purchasing hearing aids from Costco is well worth the investment! A very satisfied elderly couple!!
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June 2024 by Debra V.
Busy store, including the gas station. The layout was similar to others. Food court was busy for lunch, and the pizza slice was good size. Strawberry smoothie is delicious. Good value. Clean. Friendly. Off I-71, Gemini exit.
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May 2024 by Bev B.
I never have anything negative to say about any Costco. For the most part, they are all the same-- busy, busy, busy. They have excellent return policy. They have delicious, reasonably priced Kirkland prosecco and other wines. Always excellent customer service.
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February 2024 by Jim H.
This review relates specifically to the Costco HEARING CENTER. Based on excellent reviews in Consumer Reports, we scheduled an appointment with the Costco Hearing Center for a FREE hearing test. And, based on the results of that test, we purchased hearing aids for my wife. The staff in the hearing aid center was very professional and explained everything as they went. They weren't pushy and were very accommodating. We bought a Costco membership specifically for the purpose of buying hearing aids. The staff at the membership desk explained that their membership "system" was down but they took us to a kiosk in order to complete the application so we can complete the purchase of the hearing aids - they were very pleasant and really wanted to help us - very helpful. Now that we're Costco members, we'll try the store and evaluate the store at a later date.
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January 2024 by Diana B.
if I could give zero stars to this place I would. the employees are rude to customers. I rather go to the one in plain city. no matter how busy they are they always have a smile on their face and are very kind and respectful.
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December 2023 by Anna H.
Writing this solely because I love the prepared meals. The salads, and the casseroles you stick in the oven for an hour, meaning a no -fuss dinner. The Mediterranean Orzo Salad was great, but I haven't seen it again. I also love the chicken enchiladas, which I had for a meal several times. The Shepherds pie is a dish my dad loved, but I haven't been able to find it again. I served their Chicken Pot Pie for dinner with friends. The four of us feasted and there were leftovers. I also am happy about the self-checkouts. The people have always been helpful when needed.
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September 2023 by Mike W.
Costco is a great place to shop, prices are good, quality of products are great and the store is always clean. The employees are always there to help. Love it !!!!!
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April 2023 by Anna M.
Staff is always very friendly and helpful- as are fellow customers lol. Also is one of the locations with an attached gas station which is convenient.
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February 2023 by Kyle B.
My car battery died at this Costco. I went inside and asked the tire department if they could jump my car. They were extremely helpful. Someone came and jumped my car off of a battery. He was super friendly and helpful. This all happened on the first cold day of the year and during the after work rush.
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January 2023 by Tracy Chaney
We have had two bad experiences with delivery from Costco in the past couple months! One time we opened up the box and the battery package looked like it was opened before they packed up in the box and the batteries were all over the place. Had to put them in a big baggie. One of the tissue boxes was crushed. Today they left our boxes of merchandise down at the end of the driveway. The driveway wasn’t even bad.
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January 2023 by Judie Salyer
I enjoy shopping there. I always see something new as well as the old standbys.
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December 2022 by Cathy W.
I noticed that on my credit card a automatic renewal of my membership on December 1st and it didn't expire until Dec31 st. I called to have it removed as I don't want to spend 60 for it at this time. I called the CC company and they said wait til the 5th of Dec to see that it's removed. I called on the 5th to be told by Costco that I have to wait until the 6th and have to come in to have it removed!!!!!!!! I called today and (6th) Polaris Costco and was told a manager will call me back tomorrow as there isn't want in the store today. I will NOT BE GETTING another membership from there. I didn't give permission to renew. It overlaps for one month, which should be illegal. Check your memberships!!!!
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October 2022 by Kyle D.
I purchased a box of yogurt here and it had large fat maggots inside the box.. management didn't seem concerned and did not offer a refund.
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June 2022 by Fudge Brown
Great place, wide variety, prices are a value. Staff are grand helps!
