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September 2024 by Susan Mehler
My second time using their optical and I'm just tired of it. The doctor is fine, and I like him, but the glasses department is so horrible. The first time, the woman working there made comments about the glasses I wanted to pick, without prompting. The glasses when they came didn't fit well and no one offered to adjust them. Then this time, the first employee kept trying to sell me sunglasses, and when I picked up my glasses one person wouldn't make eye contact with me and the other made it seem like I was interrupting his chat sesh to get my items. When I brought up my concerns with the fit of my glasses he just kept replying like I was asking alot and didn't know what I was asking for. The glasses came back fitting totally different from how they fit when I tried them on and it was really concerning. I'm so tired of feeling like I'm a bother to the employees at this location and getting substandard glasses. They aren't cheap. I'll go elsewhere next time.
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October 2023 by R T
Dr. Bartholomew is very knowledgeable and professional when rendering his expertise to his clients.The optmetery department at Costco near Easton is one of the best in central ohio.KUDOS!!
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October 2023 by Stephanie Schottenstein
Wonderful experience thanks to Jane McKenzie. She was such a wonderful help and made the experience as simple as possible. I will be coming back for future purchases.
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October 2023 by S F
Wonderful experience thanks to Jane McKenzie. She was such a wonderful help and made the experience as simple as possible. I will be coming back for future purchases.
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October 2023 by Skye H
Doctor was great and sales staff was friendly too. Quick and easy ?
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June 2023 by Cathy E.
Went to get a replacement card. Two people behind the counter were helping others. Two were standing around doing absolutely nothing. I was standing in line for about 10 minutes when one of guys (i believe his name was Frederick) began helping another person who walked up with a return. I looked at him, obviously frustrated. He proceeded to tell me I was in the wrong line and helped the person who walked up much later. It felt like blatant discrimination. He said he was just trying to help me. I think he could have helped me when he was just standing around looking over everyone else's shoulder. Maybe he was right, but the signage is poor and all i know is that I was there much longer. In my opinion, he should have been more aware.
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June 2023 by Mary C.
I have been at all three Costco's in Columbus but my favorite is Easton. It is easy to get there from the south and the staff are pleasant and helpful. Great wine selection. Excellent mileage with the gas. Optometry department is a little slow with changing styles but I have several pairs of glasses from there that I like. The pre Christmas sales on goodies like Biscotti keep my service providers happy. I live alone but have many physician appointments at OSU. Costco is my reward!
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June 2023 by Julie C.
Even though it's crazy busy, we always end up with all we need and then some. My favorite thing about this store is when BeBe is checking receipts! Too bad all Costco's can't have a BeBe, she always brightens my day with her friendly and joyful personality.
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June 2023 by William H.
The staff is nasty. Terrible service. Don't spend your money here.
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May 2023 by Caitlyn W.
RACIST cashier turned my husband away while using his moms gold member card. She did not check anyone else's card in front of us (all white people). She also didn't tell us he could simply be added to her account- she told us we could buy a separate entire membership or leave. I used to come in here twice a week and use the same card (I'm white and it's OBVIOUSLY not my card) without any question. I called and management was dismissive of my concerns. Disgusting.
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February 2023 by Jennifer Boland
Very thorough and helpful
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June 2022 by Mattisyn S.
Employees always rude there acting like they have something stuck up their a** on their off days. Also just saying but change your hours of operation instead of kicking people out because you don't have the right hours posted.
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June 2022 by Daphne H.
The selection is great, and it's always an adventure to see what new item they have, but the staff make all the difference. I don't know much about their culture, but I can tell you it seems all the staff love working there! They have a very customer friendly return policy - no receipt, no problem, they can look it up. It's always clean and neat too. Prices on the gas are always lower than elsewhere. Membership fee is so worth the investment.
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June 2022 by Maria C.
They got great stuff. Some managers are nice some others are not depending on the state but overall the store has a great selection of things!
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April 2022 by Diana P.
*Review for Optical Department* After struggling to find glasses that were cheap and petite enough for my face, I went to Costco. I had heard a lot of good things about their glasses, but I honestly expected lower quality products. I couldn't have been more wrong! If you're just looking for frames, all you need is a current prescription and they'll get you taken care of! You can also schedule an appointment to get an eye exam. From the moment I started looking at frames, someone was helping me and answering any questions. I found a frame in the junior section, took it to the desk, and was sat down to start filling out the forms. The woman who helped me was wonderful. So nice! She told me about their deal in which you get $40 off a second pair of frames when you buy the first pair. So, I decided to buy an additional set and make those prescription sunglasses! My insurance was being a little confusing, but the employee was ridiculously kind and patient. Her shift ended in the middle of my purchase, so another employee finished the process. He was also super kind! I can't say enough good things about their mannerisms. The regular glasses frames cost $49.99 and the sunglasses frames cost $129.99. After insurance, the total for both pairs was $150. I'm very happy with that price, especially considering my old glasses cost $225 alone!! It took less than a week for both glasses to be ready. I had them bend the arms back a little bit and then I was on my way! I can't believe I haven't gone to Costco sooner. I would have saved so much money. They also provide contacts. Definitely give Costco a chance when shopping for eyewear!
