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February 2024 by Martina Grundy
Marissa, Ariana and Alicia gave wonderful customer service at the 1458 West Mound Street Location. They were all patient, customer service focused and kind! One of a kind service! Thanks for helping us out!
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February 2024 by Jenn Cruz
Customer service has improved, girls were really sweet.
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November 2023 by mac livingston
Went there twice trying to upgrade two different phones I purchased online and twice was told they are locked, lucky with the second phone I went down the street to a different cricket store and was able to get setup within minutes.
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June 2023 by Myron Wells
Terrible service. I wanted to pay my bill and the internet service is never working.
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August 2022 by Jerry Perkins
My issue was quickly taken care of. This is the only Cricket store I go to because of all the good service I have gotten over the years.
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August 2022 by Amanda Peterson
Went to this location today at 5:10 pm the sign said open but there was a board on the door and a board on one window and there was no one in there working I called and there has been no answer for 2 days now I need to get it together at this location
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April 2022 by Jackie Piper
I give cricket wireless 3 stars for the simple fact there prices are way to high, they want 30 dollars for a phone case that I paid 7.99 for at Amazon... I've been with cricket wireless for over 4 years but in that time their prices have never went down.
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January 2022 by Leannette Lyles
The store opened up late they weren't unable to help me in aiding and finding a new phone I end up having to use my insurance in order to replace my phone
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September 2021 by Charlene Ely
The guy that waited on me was very helpful and very polite
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August 2021 by Rod Warrix
Fast easy service! Was not crowded took maybe 15 minutes to get a SIM card and service started. Customer service was very helpful!
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August 2021 by mar bryle
shocked at the miss information and disrespect from employee who goes by the name of Day kiwanda. I cant not understand why Cricket would have hired such a bad employee to represent their company. I will never go to the Cricket store located at central point again. Also this interaction prompts me to somewhat rethink Cricket as being my Cell provider . This employee needs to be fired. I too would go to negative zero stars if it was available.I visited store because i needed a phone to get me through until I could purchase a galaxy s20 Fe. I was told that the one they had was the Galaxy s20 but not the Fe. I asked if I could look up Cricket's website on the demo phone and was told " No" the demo phone were not connected". I proceeded to give it a try and I was able to look up the Cricket Galaxy s20 Fe when I was told by the employee that if i tried to order this on-line that the phone may not work with the Cricket network. Cricket has been having issues with that model and that Cricket does not grantee that it would work . I then asked about the cheapest phone i could straight up out buy to get me through a week or two until i could upgrade to the Galaxy s20 Fe. I was told that i could not see the phone and then directed to looking at her computer monitor to see details of the phone. Know that i have difficulty seeing and she was no help to my disability. There are other things we spoke of that I have not listed here which were all miss represented. While i was trying to figure out the specs. another person walks in and at this point the employee starts to be come disrespectful and belligerent to me. I feel that her change in demeanor was to belittle me. when this happened i just walked out. this all happen on 7/24/21.
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March 2021 by James Shearer
Service is good and the people are friendly
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January 2021 by Pastor Richard Valentine
Great place for cellphone service
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January 2021 by Rich Newman
Getto store
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December 2020 by Jennifer Jeffers
Would have given zero stars if I could! First- I called before going to the store to see if they had the phone we were interested in and was told they had it in stock. 20 minutes later, We arrive and they don’t have it anymore....no big deal. We went with another color. Second- the two gals in the store- one was apparently a trainer and the other was on her phone the entire time we were trying to set up a new account. She put a screen protector on the phone that we didn’t ask for, and I thought perhaps she was throwing it in for lying to us about having the phone we wanted. But no, we were charged $20 for it! She was rude to us, rude to the other worker and had the audacity to tell her boyfriend, whom she was on the phone with that she didn’t know why she wasn’t being considered for the store manager position! I wanted to tell her why, but was just ready to get the heck outta there at that point.
