The CVS location at Morse and Cherrybottom Road in Gahanna is a go-to drug and convenience store for many. Reviewers find it consistently clean and easy to shop, offering a wide selection including health and beauty products, general merchandise, household items, and seasonal goods, alongside huge savings and discount coupons. The staff is frequently described as phenomenal, friendly, courteous, and respectful, providing excellent customer service and making customers feel welcome and understood. The pharmacy staff is noted for being glad to answer questions and resolve issues, normally being top notch, helpful, and speedy. Some recent experiences indicate a steady downhill trend in pharmacy service, with longer wait times attributed to being swamped, COVID-19, increased orders, and staffing issues. While some express frustration with pharmacy breaks, others acknowledge the demanding nature of the work and support necessary health and safety measures for the staff. Overall, the store is considered a best choice for health care needs, with many loyal customers hoping for a return to its normally consistent and on-point service.
Pharmacists are kind and knowledgeable. I went to pick up a prescription through drive thru 2 days ago in the evening, and the young lady was beyond rude.
August 2026
Professional, fast, accurate service by Pharmacy and Front Cashier. Good senses of humor and kindness, too! A+
June 2026
Very nice employees, usually can find what I'm looking for.
