Duchess is praised for its excellent customer service, especially in the early morning hours. Employees are noted for their positive spirit and engagement with customers. The store manager is helpful and shares money-saving tips, like the Duchess card. While the sandwiches and other offerings are generally good, there are occasional issues with customer access during shift changes and nighttime hours, as gas pumps may be unavailable.
This is by far the best location I've been in at 5am! I've been in a few times at this time and each time the bestest customer service. The employee he has such a positive sprit and engages with all his customers. I see why they make a daily stop for them. Keep up the awesome work. You change the direction of my day!
July 2024
The store manager Nicole is such a great person with an amazing positive attitude and she was very helpful .!! She even told me about the Duchess card and I saved close to $5 .!!!
November 2023
Generally OK, good sandwiches, fountains ETC. They have a habit of locking out customers at shift changes or nighttime hours. The gas pumps become unavailable at times.
